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Old Nov 16, 2010 | 1:56 pm
  #136  
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Originally Posted by CPMaverick
RE: E+; Leaving UA if E+ goes would not 'fix' the loss of E+, but other programs have benefits or services that are superior to UA (like call centers, routing, or even pricing), you might give them a try if E+ was your main 'retainer.'
Agree with that 100%
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Old Nov 16, 2010 | 2:00 pm
  #137  
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E+/MM clues

I had some good conversations with both the UA and CO brass at the StarMegaDo in Houston and these were my perceptions:

*E+ is a contentious issue. UA wants to keep it, CO is taking a hard look at it. When we mentioned how important E+ was to the head of MP he told us to please make it known to the CO people in the room. Also when UA won best elite program at the FT Awards, the crowd broke out into heavy applause at the mention of E+ to make it known how popular it was.

*No info on MM until next year. They are definitely merging them, but probably won't give details until later in '11. We were basically told this flat out.
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Old Nov 16, 2010 | 2:03 pm
  #138  
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Originally Posted by daslax
I had some good conversations with both the UA and CO brass at the StarMegaDo in Houston and these were my perceptions:

*E+ is a contentious issue. UA wants to keep it, CO is taking a hard look at it. When we mentioned how important E+ was to the head of MP he told us to please make it known to the CO people in the room. Also when UA won best elite program at the FT Awards, the crowd broke out into heavy applause at the mention of E+ to make it known how popular it was.
That's exactly what I would expect and I don't think it augurs particularly well for E+, especially since the boss is a CO hand and CO is seen as the savior because of its "superior management culture."
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Old Nov 16, 2010 | 2:27 pm
  #139  
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Thanks everyone for your questions, and I'll do my best to answer those that haven't already been covered. Here goes...

Originally Posted by fozz
Do you happen to know if the existing UA SWUs will be good on CO flights anytime soon?
Hi fozz, the ability to redeem one another's SWUs across both carriers is something we're working on and plan to deliver by mid-2011. Our plan is to deliver sooner, but we want to build in some hedge this time!

Originally Posted by Weatherboy
Any updates on where the line will be drawn between non-Gold status and Gold status within the Star Alliance? Is it safe to assume 50k?
Yes, Weatherboy, it'll still be 50K Elite Qualification Miles (EQMs) or 60 Elite Qualification Points (EQPs) in either program to earn Star Alliance Gold status.

Originally Posted by radonc1
The biggest question is still lurking and that is E+.
We know this is a massively hot topic, radonc1, and the silence simply means we haven't made a decision yet. Don't read any deeper than that!

Originally Posted by airzim
Mileage appears to count toward 2012 status regardless of tail but is that also true for revenue contribution toward GS?
That's correct, airzim. In 2011, revenue from both Continental and United will count toward both programs' invitation-only Elite qualification (Presidential Platinum and Global Services).

Originally Posted by rubenj
Scott: I know the programs would remain separate, but what would be the priority for upgrades for a CO elite flying UA metal and viceversa?

Any news on when CO Plat 100k would be at the same level of 1K on UA metal?
Hi rubenj, the interim cross-carrier Elite upgrade hierarchy we're using will continue through 2011. The Elite tiers will be blended starting in the 2012 program year, and at that time, our new upgrade hierarchy will take effect.

Originally Posted by mbreuer
What fare class do the RU's book into?
Hi mbreuer, that would be R class.

Originally Posted by rolov
One question, if you are Gold this year and did not requalify for 2011 Elite Status does the change Effective Jan 1st mean status is not valid after Jan 31st instead of the "Valid Through 2/11" as printed on the card?
or does this apply to next year's status year?
Hi rolov, your 2010 OnePass Elite status will remain valid through the date printed on your card - Feb. 2011.

Originally Posted by J.Edward
Oh well, at least I can get my SWUs early.
As long as you consider mid-year to be "early", J. Edward. As mentioned in my original post, the 2011 SWUs will be deposited starting mid-2011.

Originally Posted by AAExPlat
In all, I am suprised and disappointed by the lack of specificity of the new program. WHy not come out and give it to us straight:

- Name of the merged Program
- Official Elite tiers of the merged program
- Upgrade rules of merged program
- Mileage earning rules of new program
There's more to come, AAExPlat. These blanks will all get filled in this coming year. The name and official tier names for the merged program are the only items you'll have to wait longer for, as these will be formally announced later in the year.

Originally Posted by reinballe
Another open question is the future of the million-miles programs. How will these be aligned?
Hi reinballe, our plan is to keep a Million Miler program, however, the qualification and benefits are yet to be determined.

Originally Posted by GeoMedic
Yes, I too am disappointed at the loss of the credit for the card fee. I'd like to see the regulation that prevents a fee refund or credit. He wasn't refrring to the card apart from the no fee coments.
Hi GeoMedic, while it's not my place to cite or debate specific banking regulations, I can safely say that there were indeed changes made to regulations that made it difficult to offer the fee-waived credit card as part of our invitation-only Elite program.

Originally Posted by sbm12
The only thing that makes no sense at all are the fare classes excluded from the new SWUs. Unless the fares are going to be reorganized (again) the K and G fares should not be listed there. I would expect that STNL would be excluded and W or higher will be valid. CO E fares are equivalent to W fare but with connections so it makes sense to include those as well. But excluding K & G is a very strange move IMO. I hope that's just a typo.
Thanks for pointing this out, sbm12. As you suspected, there is indeed a fare class alignment planned for early next year. With this change, S, T, K, L and G will become the lowest five Economy fare classes. We're still finalizing the details these alignment changes, and will share those details once finalized.
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Old Nov 16, 2010 | 2:29 pm
  #140  
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As a weekly road warrior who qualifies on segments, increasing the segment count for top elite level to 120 EQS is a big blow.
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Old Nov 16, 2010 | 2:38 pm
  #141  
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Originally Posted by CO Insider
We know this is a massively hot topic, radonc1, and the silence simply means we haven't made a decision yet. Don't read any deeper than that!
It's very disappointing to me that continuing a feature like E+ that, I for one have paid for out of my own pocket dozens of times, wouldn't be a slam-dunk as one of the key elements to be enthusiastically retained in the combined UaCo.
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Old Nov 16, 2010 | 2:53 pm
  #142  
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Any info on StarNet Blocking?

Can RU's be used to Hawaii on the BF flights?
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Old Nov 16, 2010 | 2:53 pm
  #143  
 
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Originally Posted by CO Insider
Hi reinballe, our plan is to keep a Million Miler program, however, the qualification and benefits are yet to be determined.

Hi GeoMedic, while it's not my place to cite or debate specific banking regulations, I can safely say that there were indeed changes made to regulations that made it difficult to offer the fee-waived credit card as part of our invitation-only Elite program.
Thanks so much for responding. I hope I wasn't coming across as doubting you. I've always been the one to pull out the rules and read simply to understand.

As a Million Miler, I want to say that it helps my home life a lot that my wife can be at the same level as me (though she flies only about 8 times a year, mostly using my miles). It gives her partial consolation for my continued absences and thus, makes my life easier. I hope this spousal benefit continues.
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Old Nov 16, 2010 | 2:56 pm
  #144  
 
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Originally Posted by CPMaverick
I flew 150k EQM in 2007 and only earned 4 CR1s. In the new rules I would earn 6.
My understanding of the rules is that you at 150K would earn
- 8 regional upgrades (two at 75k, 100k, 125k, and 150k), and
- 8 SWUs
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Old Nov 16, 2010 | 3:01 pm
  #145  
 
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Originally Posted by GeoMedic
Thanks so much for responding. I hope I wasn't coming across as doubting you. I've always been the one to pull out the rules and read simply to understand.

As a Million Miler, I want to say that it helps my home life a lot that my wife can be at the same level as me (though she flies only about 8 times a year, mostly using my miles). It gives her partial consolation for my continued absences and thus, makes my life easier. I hope this spousal benefit continues.
+1. I'm only halfway there, but this is a significant target for me. I send my missus off on fun jaunts now and again, using my miles, partly as a thank you for her tolerance of my UCO-itis.
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Old Nov 16, 2010 | 3:24 pm
  #146  
 
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Originally Posted by formeraa
If the new UA keeps E+, this is exactly what's going to happen on CO planes. Particularly, on the 73's, I predict a smaller F section while adding E+. That's the only way to make it profitable for the old CO aircraft.
12 F seats on 738's is pretty pathetic if you ask me, E+ or not.

This goes in line with my belief that post merger if you don't fly 100k each year your liklihood of receiving a complimentary upgrade will be so low it won't even be worth considering it a benefit.
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Old Nov 16, 2010 | 3:31 pm
  #147  
 
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Originally Posted by TWA Fan 1
It's very disappointing to me that continuing a feature like E+ that, I for one have paid for out of my own pocket dozens of times, wouldn't be a slam-dunk as one of the key elements to be enthusiastically retained in the combined UaCo.
Cheer up. We just got information that leads me to think that your earlier prediction (see below) may not become reality.

It is not obvious what they should do with CO's 737s.
I would prefer they left them as is, if adding E+ means removing a row of F-seats (because this would greatly lower my odds of an upgrade).
Naturally, the best outcome is that they leave the number of F-seats intact and add E+. But that might be hoping for too much.

Originally Posted by TWA Fan 1
My gut feeling is E+ goes away and is replaced fleetwide by ELR...that would be the classic CO solution.
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Old Nov 16, 2010 | 3:35 pm
  #148  
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Originally Posted by reinballe
Cheer up. We just got information that leads me to think that your earlier prediction (see below) may not become reality.
What information, COInsider's post that they're still thinking about it?

What is there to think about?

That's not encouraging to me in the least.
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Old Nov 16, 2010 | 3:40 pm
  #149  
 
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Originally Posted by nova08
12 F seats on 738's is pretty pathetic if you ask me, E+ or not.

This goes in line with my belief that post merger if you don't fly 100k each year your liklihood of receiving a complimentary upgrade will be so low it won't even be worth considering it a benefit.
But it would not be much different from UA A319 and A320 in terms of the Y/F ratio.

See following thread for long discussion on this:

Originally Posted by reinballe
Will E+ seats on COs planes be good news... For domestic flights... I think the answer will depend on "where" these are installed.

If the addition of E+ seats reduces the number of seats in F... it will mean fewer upgrades. That would be bad news IMO.

Is it realistic that E+ seats would be added without removing F seats?
I have my doubts when I look at the ratio of Y seats to F seats on CO planes and compare them to those of similar sized UA planes.

COs ratio of Y seats to F seats on the 737-7, 737-8 and 737-9 ranges between: 6.6 - 9.33.
UAs ratio of Y seats to F seats on (similar sized) A320 ranges between 10.5 - 11.

This makes me wonder what we should wish for. Perhaps the the relevant question might be... Which of the two alternatives do you prefer?

A) 2 segments in E+ and 1 in First
B) 1 segment in ELR and 2 in First

On planes configured for international routes... there is not doubt in my mind that E+ is great. (Because there are no complementary upgrades to BF)... So I hope to see E+ on all International flights... For domestic flights... My top priority will be to keep then number of F seats intact on COs planes.

Note: The ratio on UA bigger planes is much better... According to seatguru.com (which I used to compute all these ratios) the domestic 767 tops with an impressive 6.17 ratio.
The worst Y/F ratio are for COs 737-5 and UAs A319: 13.25 and 14 respectively. (Avoid this equipment if you are hoping for an upgrade).
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Old Nov 16, 2010 | 3:45 pm
  #150  
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Originally Posted by CO Insider
Thanks everyone for your questions, and I'll do my best to answer those that haven't already been covered. Here goes...
Thank you for taking the time to answer some of our questions! I have one quick question

Originally Posted by CO Insider
Hi mbreuer, that would be R class.
So that means the CR-1s/RUs will be prioritized behind B-ups and mileage upgrades? I am assuming R class is a subset of ZE, but what do I know
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