Citi Platinum AMEX has been upgraded [includes 2011 conversion discussion]
Dec 31, 2007, 9:38 pm
#256
Join Date: Jan 2005
Location: CLT
Programs: US CP, HH DIA, IC AMB
Posts: 326
- Card looks clean and snazzy.
-- And speaking of ThankYou, this is not going well so far. I tried to add this new card ("sponsor") account to my existing ThankYou account, but the computer wouldn't accept it. Called up ThankYou, and the rep protested that she couldn't find the card in her system. She connected me to a friendly but ineffective rep in India, who claimed stubbornly that I wasn't allowed to add a Citi Amex card to my existing TY account, despite clear language inviting me to do so on the Add Sponsor screen.
<sigh>. Should I just call back later in the week and speak to someone else, or do you have any other suggestions for attaching this card to my existing TY account?
-- And speaking of ThankYou, this is not going well so far. I tried to add this new card ("sponsor") account to my existing ThankYou account, but the computer wouldn't accept it. Called up ThankYou, and the rep protested that she couldn't find the card in her system. She connected me to a friendly but ineffective rep in India, who claimed stubbornly that I wasn't allowed to add a Citi Amex card to my existing TY account, despite clear language inviting me to do so on the Add Sponsor screen.
<sigh>. Should I just call back later in the week and speak to someone else, or do you have any other suggestions for attaching this card to my existing TY account?
Dec 31, 2007, 9:51 pm
#257
Join Date: Jun 2005
Location: Mountain View, CA (near SJC and SFO)
Programs: Hilton Gold, Marriott Gold, IHG Platinum, and no status whatsoever on the airlines (!)
Posts: 468
Fiedler, thanks, I'll wait 'til a few days after my statement posts.
Mikey: what Fiedler said :-)
Mikey: what Fiedler said :-)
Jan 1, 2008, 4:52 am
#258
Join Date: Jan 2006
Location: ELP
Programs: AA EXP/LT PLAT, Marriott Titanium/LT PLAT
Posts: 4,120
This card has been one failure after another. I called them and asked for my 75k points from India (vonage with a local ELP number)and talked to a manager. As usual, they have noted it in the acct, but will not give me the 75k points that are due even though I have charged that amount. They supposedly sent me a letter that states that but when I will recieve the points will have to wait till I get back stateside and check my pony mail.
Jan 1, 2008, 5:04 am
#259
Join Date: Feb 2007
Posts: 27
After reading posts re difficulty adding the Citi Platinum AMEX card to the Thank You network, I checked my TY account to find that my AMEX card has been removed from my TY account !!!!! It was there last month..now it's gone. I tried to re-add the card to my account but it says "account not recognized". I'll give them a call tomorrow...this makes no sense!!!!
Jan 1, 2008, 9:52 am
#260
Join Date: Mar 2007
Programs: Hilton Diamond, AA 1MM
Posts: 245
After reading posts re difficulty adding the Citi Platinum AMEX card to the Thank You network, I checked my TY account to find that my AMEX card has been removed from my TY account !!!!! It was there last month..now it's gone. I tried to re-add the card to my account but it says "account not recognized". I'll give them a call tomorrow...this makes no sense!!!!
Jan 1, 2008, 8:01 pm
#261
Join Date: Dec 2006
Location: USA
Posts: 3,945
- Card looks clean and snazzy.
- IdentityMonitor is kind of crappy, since it only monitors Experian (in contrast with AMEX's 3-bureau product)
- I like how the *first* option you get when calling is to speak with a service representative. I still try to use the automated system when possible, but I think offering up a rep upfront is a good, customer-friendly sign.
- No info re: PriorityPass or IdentityMonitor in the info packet I was mailed. Just successfully signed up for the IM service, but need to hunt for the PP link again. It's odd that Citibank doesn't provide this info in their booklet of benefits!
- The airfare companion pass is a total joke, just like most companion passes. The cost for the "buy-1-get-1-free" ticket is just slightly over double what I'd normally pay for a 14-day-advance airfare. Gee, ThankYou Citibank for your generosity here ;-).
- And speaking of ThankYou, this is not going well so far. I tried to add this new card ("sponsor") account to my existing ThankYou account, but the computer wouldn't accept it. Called up ThankYou, and the rep protested that she couldn't find the card in her system. She connected me to a friendly but ineffective rep in India, who claimed stubbornly that I wasn't allowed to add a Citi Amex card to my existing TY account, despite clear language inviting me to do so on the Add Sponsor screen.
<sigh>. Should I just call back later in the week and speak to someone else, or do you have any other suggestions for attaching this card to my existing TY account?
- IdentityMonitor is kind of crappy, since it only monitors Experian (in contrast with AMEX's 3-bureau product)
- I like how the *first* option you get when calling is to speak with a service representative. I still try to use the automated system when possible, but I think offering up a rep upfront is a good, customer-friendly sign.
- No info re: PriorityPass or IdentityMonitor in the info packet I was mailed. Just successfully signed up for the IM service, but need to hunt for the PP link again. It's odd that Citibank doesn't provide this info in their booklet of benefits!
- The airfare companion pass is a total joke, just like most companion passes. The cost for the "buy-1-get-1-free" ticket is just slightly over double what I'd normally pay for a 14-day-advance airfare. Gee, ThankYou Citibank for your generosity here ;-).
- And speaking of ThankYou, this is not going well so far. I tried to add this new card ("sponsor") account to my existing ThankYou account, but the computer wouldn't accept it. Called up ThankYou, and the rep protested that she couldn't find the card in her system. She connected me to a friendly but ineffective rep in India, who claimed stubbornly that I wasn't allowed to add a Citi Amex card to my existing TY account, despite clear language inviting me to do so on the Add Sponsor screen.
<sigh>. Should I just call back later in the week and speak to someone else, or do you have any other suggestions for attaching this card to my existing TY account?
Priority Pass link is listed in this thread and searching should help you.
Regarding TY network, just call back after holidays and you should be fine. In order to enroll it online, I think you do have to wait till the first statement, but I am not sure.
Good luck and Happy New Year.
Jan 1, 2008, 8:21 pm
#262
Join Date: Jun 2005
Location: Mountain View, CA (near SJC and SFO)
Programs: Hilton Gold, Marriott Gold, IHG Platinum, and no status whatsoever on the airlines (!)
Posts: 468
Hey TAHKUCT,
Thanks for the note!
- Gah, I feel stupid for not noting that we could request a 3-in-1 report. Just ordered that (free) report
.
- The Web page listed in this thread for PP -- http://prioritypass.com/citi/amex/ -- doesn't work for me on either Firefox or IE; gives me a "timed out" error every time
.
Thanks again, and best of the New Year to you and the other cool flyertalkers out there
Thanks for the note!
- Gah, I feel stupid for not noting that we could request a 3-in-1 report. Just ordered that (free) report
.- The Web page listed in this thread for PP -- http://prioritypass.com/citi/amex/ -- doesn't work for me on either Firefox or IE; gives me a "timed out" error every time
.Thanks again, and best of the New Year to you and the other cool flyertalkers out there
Jan 1, 2008, 9:06 pm
#263
Join Date: Dec 2006
Location: USA
Posts: 3,945
Wirelessly posted (Treo 700p Sprint: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/Palm-D052; Blazer/4.5) 16;320x320)
I have just tried that link on my Treo and registration page for Priority Pass does come up. You might consider clearing up your browser cache and make sure you use IE. I had same problem with Firefox
Originally Posted by ThatAdamGuy
Hey TAHKUCT,
Thanks for the note!
- Gah, I feel stupid for not noting that we could request a 3-in-1 report. Just ordered that (free) report.
- The Web page listed in this thread for PP -- http://prioritypass.com/citi/amex/ -- doesn't work for me on either Firefox or IE; gives me a "timed out" error every time.
Thanks again, and best of the New Year to you and the other cool flyertalkers out there
Thanks for the note!
- Gah, I feel stupid for not noting that we could request a 3-in-1 report. Just ordered that (free) report
.- The Web page listed in this thread for PP -- http://prioritypass.com/citi/amex/ -- doesn't work for me on either Firefox or IE; gives me a "timed out" error every time
.Thanks again, and best of the New Year to you and the other cool flyertalkers out there
Jan 2, 2008, 11:30 am
#264
Join Date: May 2005
Location: UK/US Airspace
Programs: BA Gold, UA Prem, HH Diamond, Starwood Gold,
Posts: 204
Wirelessly posted (Treo 700p Sprint: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/Palm-D052; Blazer/4.5) 16;320x320)
I have just tried that link on my Treo and registration page for Priority Pass does come up. You might consider clearing up your browser cache and make sure you use IE. I had same problem with Firefox
I have just tried that link on my Treo and registration page for Priority Pass does come up. You might consider clearing up your browser cache and make sure you use IE. I had same problem with Firefox
Jan 2, 2008, 11:50 am
#265
Join Date: Jun 2005
Location: Mountain View, CA (near SJC and SFO)
Programs: Hilton Gold, Marriott Gold, IHG Platinum, and no status whatsoever on the airlines (!)
Posts: 468
Sorry, I wasn't clear enough.
I can get to the registration page
I enter in the first 6 digits of my card, then I get to a page with a Continue button.
I click the Continue button and then a pop-up browser window appears, telling me the session has expired.
I've tried this on two browsers at home, two browsers at work, same thing.
I can get to the registration page
I enter in the first 6 digits of my card, then I get to a page with a Continue button.
I click the Continue button and then a pop-up browser window appears, telling me the session has expired.
I've tried this on two browsers at home, two browsers at work, same thing.
Jan 2, 2008, 1:32 pm
#266
Join Date: Jun 2005
Location: Mountain View, CA (near SJC and SFO)
Programs: Hilton Gold, Marriott Gold, IHG Platinum, and no status whatsoever on the airlines (!)
Posts: 468
Ah, heard from PriorityPass (quick reply, too :-).
They correctly identified my pop-up blockers as the culprit. Temporarily disabling them fixed the problem.
They correctly identified my pop-up blockers as the culprit. Temporarily disabling them fixed the problem.
Jan 3, 2008, 5:33 am
#268
Join Date: Feb 2007
Posts: 27
I did call yesterday re my AMEX card not showing in my TY account. After talking to several CSRs for both TY and Citi, I asked for a supervisor at Citi who did verify that my AMEX card was still listed for my TY account but had been consolidated so that I only show 1 sponsored account. Makes no sense to me, but will wait and see how the points post this month.
Jan 3, 2008, 5:53 am
#269
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
My Citi Plat AMEX also is no longer showing among my TYN sponsors - just the other three Citi cards I have. I reached my 75K max for the Plat Amex in October so perhaps they just temporarily removed it as a sponsor card since it could no longer accrue TY points in calendar 2007? Had the other FTers who've seen their AMEX Plat. card "disappear" also reached their 2007 maximum points or is it just coincidental that this is when mine was taken off the sponsored card list for me? The AMEX Platinum card has not reappeared on my account even though we are now into 2008 but it's only been a few days so I'll keep checking to see if it reappears. If not, I'll be on the phone to customer service like everyone else.
Jan 3, 2008, 7:46 am
#270
Join Date: Jan 2006
Location: ELP
Programs: AA EXP/LT PLAT, Marriott Titanium/LT PLAT
Posts: 4,120
mine is still showing under the TY acct...am supposed to call back on Jan 10th to see what the resolution is pending the investigation of the extra 75k pts they owe me to this day 