May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Apr 30, 2014, 4:35 pm
#301
Join Date: Aug 2013
Posts: 20
Thanks, guv1976, that's good information to know. Given the small amount of money, circuit court wouldn't be justified, why bother listen to go to circuit court instead of focus more on MS to bring it to a different level? I am blessed to have earned millions of miles for first/business ticket to see the world which I would never do it if I have to spend my own money. There are banks(or judges or other people dislike your MS), but there are banks don't bother you do so (citi approved me 2nd executive card and give me more credit line than before regardless my large spending and never questioned what are my purchases for). If one bank close you out, move on to another bank. You bring them business (I am just wondering who is losing money in our MS hobby, banks get fee, we get our points).
Apr 30, 2014, 5:26 pm
#302
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,103
Really? Someone has to pay. The merchant is eating swipe fees. The brand behind the card is paying (100k aa miles doesn't cost AA $250). When you load your buxx it costs them more in swipe fees than they charge. Someone is losing in the game and they'll shut you down if you bleed them too much.
Apr 30, 2014, 6:37 pm
#303
Suspended
Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786
thos
Really? Someone has to pay. The merchant is eating swipe fees. The brand behind the card is paying (100k aa miles doesn't cost AA $250). When you load your buxx it costs them more in swipe fees than they charge. Someone is losing in the game and they'll shut you down if you bleed them too much.
). Never used Buxx, so no comment there. Many have bled and bled with no ill effects...not saying it cannot happen, but it is not inevitable.
Apr 30, 2014, 7:05 pm
#304
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,103
The swipe fees are likely about even with the fees charged for the gc's, we'll call it a wash. AA has already sold those miles to Citi, so they made money selling those miles upfront (besides this is a Chase thread). Never used Buxx, so no comment there. Many have bled and bled with no ill effects...not saying it cannot happen, but it is not inevitable.
). Never used Buxx, so no comment there. Many have bled and bled with no ill effects...not saying it cannot happen, but it is not inevitable.
May 1, 2014, 2:20 pm
#305
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,089
I've deleted some posts that violate our Rules. Please review them. Any more personal attacks or Off Topic posts will be deleted and may lead to a time out.
Back on topic folks!!
Message brought to you by your hard working moderator crew. Thanks.
Back on topic folks!!
Message brought to you by your hard working moderator crew. Thanks.
May 2, 2014, 4:33 pm
#306
Join Date: Dec 2009
Location: DEN
Posts: 502
Letter I got in the mail. So maybe I was closed for being a credit risk and not rewards/MS? 
I had 3 inquiries on EX this month, 8 total in the last year. 3 more from > 1 year ago. I felt like these were all reasonable spaced out over intervals, but apparently not.
I had 3 inquiries on EX this month, 8 total in the last year. 3 more from > 1 year ago. I felt like these were all reasonable spaced out over intervals, but apparently not.
May 2, 2014, 4:44 pm
#307
Join Date: Mar 2012
Programs: Hilton, Hyatt, Priority, SPG - AA, Hawaiian Airline, United, US Airline
Posts: 608
Current loan amount on all open accounts:
Do you have any big loan amounts such as: home loan, auto loan, student loan? if there is balance on credit cards, will it be considered a loan?
Too many requests for credit or reviews of credit:
Do Chase mean "hard pulls" on your credit report?
Do you have any big loan amounts such as: home loan, auto loan, student loan? if there is balance on credit cards, will it be considered a loan?
Too many requests for credit or reviews of credit:
Do Chase mean "hard pulls" on your credit report?
May 2, 2014, 5:10 pm
#308
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
For Current Loan Amount on all Open Accounts: I wonder if that includes balances on CC accounts. If so, that could be MS.
That language is so vague, though, it could mean a lot of things. I also wonder if the official reason is always the real reason. If they are really closing accounts for MS, "manufactured spending" would not be the official reason in a legal document.
That language is so vague, though, it could mean a lot of things. I also wonder if the official reason is always the real reason. If they are really closing accounts for MS, "manufactured spending" would not be the official reason in a legal document.
May 2, 2014, 5:17 pm
#309
Join Date: Jan 2003
Location: California
Posts: 1,129
brc01, thank you for posting the AA letter. Two things:
1) Are you carrying balances on credit cards? Paying off the balance by the due date is too late. You have to zero out the credit card account prior to the statement being cut. The general rule is that all accounts but one should have a zero balance. The one account doesn't need a big balance showing.
2) It seems like the credit card issuers are giving points even after the account is closed. I got miles on a Citi AA Exec card that I closed prior to the statement being cut.
1) Are you carrying balances on credit cards? Paying off the balance by the due date is too late. You have to zero out the credit card account prior to the statement being cut. The general rule is that all accounts but one should have a zero balance. The one account doesn't need a big balance showing.
2) It seems like the credit card issuers are giving points even after the account is closed. I got miles on a Citi AA Exec card that I closed prior to the statement being cut.
May 2, 2014, 11:16 pm
#310
Suspended
Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786
I would never close a card before all miles have posted...I would say you got lucky and would not advise anyone to follow that advice.
May 4, 2014, 12:38 pm
#311
Join Date: Feb 2012
Posts: 39
A broken window also isn't money. You are suing for money to recover your loss, how is confiscating my points different than breaking my window (in the context of the argument at hand)?
May 4, 2014, 2:29 pm
#312
Join Date: Jan 2003
Location: California
Posts: 1,129
Of course I would not cancel prior to the 110K showing up even with this experience.
May 4, 2014, 5:00 pm
#313
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
While every state has different rules, SCC generally speaking handles monetary disputes only. OP wants his points restored. That's called equity and it is rarely handled by SCC.
Unfortunately for OP, he's learned the hard way that a lot of the advice on FT is just plain wrong. Either he figures out how to sue in his circuit court or hires a lawyer to do that. Or, it's over and done with. The latter more likely.
May 4, 2014, 5:16 pm
#314
Join Date: Jul 2013
Posts: 1,872
deleted
Last edited by Blueskyheaven; May 4, 2014 at 6:41 pm
May 4, 2014, 5:37 pm
#315
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,103
fee charged 2 days ago on IB. Card opened in 2012 and spent $20k in last 12 months. called today but told me no fee waiver. I did accept an offer in March where if I spend $5k I would get 10k bonus, but no bonus was posted after statement closed 3 days ago. called but the reps kept telling me offer wasn't effective until after a week from when I accepted. and I didn't meet the $5k because of that. But when I called in March, the rep didn't tell me it takes a week and told me effective today.
What a nonsense!
called and spoke to manager today and that agent told me she would pull the call record and get back to me.
What a nonsense!
called and spoke to manager today and that agent told me she would pull the call record and get back to me.