After I managed to complete my booking, I opted for a 24 hour hold. But when I tried to access the booking again, I am faced with this ..

How about CX IT people take responsibility and own it.. but replacing "you" with "we". Its their crappy website that I can't access my booking !!



I even tried the link they sent me in my email. Pressed enter, and all I see is the rotating circle... I cannot access my booking, no matter how many other browsers I try using. This is so frustrating.

Working their website feels too much like my line of work (gonna change that soon). Does using Chrome in incognito mode help? Helps me sometimes.

Another example occurs of the dysfunctional redesign. I was looking at flights between Amsterdam and Asia and noticed that a "First" option was offered, which surprised me.
When I clicked through further, though still described as "First Standard" and presumably offering some First benefits e.g. First lounge access in Hong Kong and higher Asia Miles accrual, all four flights (Amsterdam to Hong Kong and intra-Asia) were in business class, with the legend "(First not available)". For this, the First price was 6,387 Euros, compared to 2,281 for Business Flex.
This is pretty close to misrepresentation in my view - even with small caveats explaining that there aren't first seats, if one sells a ticket labelled as "First" at a significant price premium, it ought to be in first.

Just trying waitlist several redeem flights, keeping got network error on last step on payment.
Come on, its Yr2017 and why the online booking is still so unreliable, maybe that's the reason why CX cannot catch up revenue.

Hi,

I am facing exactly the same issue now. How did you resolve this? and what was the issue? Pls help.

Thanks!!

The line you quoted was from my July 2016 trip experience.
At airport check-in, the AA FF# was on the system and the paper BPs. The agents in YYZ were far nicer and helpful than in HKG, but whatever.

Looking at my phone, I see that I somehow managed to check-in again and get the mobile BPs for all for flights on that trip - but the AA FF and OW status never showed on the mobile BPs. I still have no idea why the website, the iPad etc did not work at the times I tried.

All the miles were credited properly to AA though.

Just did another trip with 4 sectors on CX. Checked in via App. All 4 BPs added just fine to Wallet and all showed my AA and OW E status. All credited properly on AA.


Can you be more specific with your question ...were you trying to check-in on the website or mobile and what isn't working. Thanks.

Cathaypacific.com MMB down since 08:00 this morn

seems ok for me now.


on a side note, I'm getting this error message when I try to check in.

"Due to certain flight restrictions, online check in is not possible at this time. Please proceed to the airport where our check in staff will be happy to help."

Yesterday, I am not even able to book flights using my PC. The app works though.

I couldn't specify a "To" city on the front page earlier this afternoon.

The capcha on the flight certificate page was broken earlier today.

Can't login to AM/CX MMB since 5 this morning (I was up early...)

System restored by 10:15

Is anyone else having trouble getting the mobile boarding pass to be sent to apple wallet?

I can OLCI on the app, and can see the mobile boarding pass on a website, but "technical problems" are preventing it from being added to apple wallet.

Due to internal system error, you are unable to proceed further. Please close the current browser and try again. (9999)

Site is down again. I can log in on my app but bookings are not available...and they expire in an hour. This is disgraceful.