Cathay Pacific Website - system issues
Jun 7, 2016 | 1:26 am
#31
Join Date: Jun 2004
Location: Hong Kong
Programs: CX MPC
Posts: 611
Cathay Web site problems now in South China Morning Post:
Technical glitch shuts down Cathay Pacific online bookings for almost 24 hours
Angry customers vent frustration at Hong Kong’s flag carrier
Technical glitch shuts down Cathay Pacific online bookings for almost 24 hours
Angry customers vent frustration at Hong Kong’s flag carrier
Jun 7, 2016 | 1:41 am
#32
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 604
The site is still down I think. It took so long to login to MMB then only to find out that 'we are unable to locate your bookings....'
CX website has been a total piece of cr!p for so long now in my opinion. On a regularly basis I encounter issues such as multi-city booking (per many comments above), OLCI, or the simple task of retrieving my existing bookings, etc.
Cathay Pathetic indeed!
CX website has been a total piece of cr!p for so long now in my opinion. On a regularly basis I encounter issues such as multi-city booking (per many comments above), OLCI, or the simple task of retrieving my existing bookings, etc.
Cathay Pathetic indeed!
Jun 7, 2016 | 1:52 am
#33
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Just to let everyone know that CX will upgrade their website by the end of the month.
With CX IT incompetence, I wouldn't be surprised if they wiped the server and their domain name in this next update.
Jun 7, 2016 | 4:05 am
#34
Join Date: Dec 2008
Location: Hong Kong
Programs: CX DM
Posts: 1,144
It's a replay of the SQ website upgrade a few years ago when they went from a functional website to a disaster. CX seems to be following this trend too. Maybe they hired the SQ IT team, who were rumoured to have been fired after that fiasco...
Jun 7, 2016 | 7:50 am
#36
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,127
Jun 9, 2016 | 10:02 am
#38
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
So, in "fixed" or "not fixed" CX website news....
Tried to access Manage Bookings, so I could...you know...manage my bookings
Multiple attempts, multiple browsers
Seriously?
.
Tried to access Manage Bookings, so I could...you know...manage my bookings
Multiple attempts, multiple browsers
Seriously?
.
Jun 13, 2016 | 6:17 pm
#43
Join Date: Apr 2008
Location: PNW
Programs: UA MP 1K; DL Silver; IHG Diamond/ Ambassador
Posts: 1,964
When I try doing a mock booking, the web site gives me a regular J fare at one point. When I check back in an hour or so, the discount (lower) fare is available.
A colleague of mine checking the same time had the same experience. The discount fare seems to be playing hide and seek. The "my dates are flexible" grid does not display.
Is this another glitch?
A colleague of mine checking the same time had the same experience. The discount fare seems to be playing hide and seek. The "my dates are flexible" grid does not display.
Is this another glitch?
Jun 15, 2016 | 11:16 pm
#45
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,127
On.cc reported on Tuesday 17 CX IT staffers leaving including Locandro
http://hk.on.cc/hk/bkn/cnt/news/2016...4e3deb1e7f4fac
Also reported on CXsecret https://www.facebook.com/cxsecret/po...58918444186395
Let's break out the Deutz
http://hk.on.cc/hk/bkn/cnt/news/2016...4e3deb1e7f4fac
Also reported on CXsecret https://www.facebook.com/cxsecret/po...58918444186395
Let's break out the Deutz
Last edited by percysmith; Jun 15, 2016 at 11:49 pm