Cathay Pacific Website - system issues
Mar 7, 2018 | 3:11 am
#166
Join Date: Oct 2014
Location: HKG
Posts: 1,053
It sticks when you click on the little calendar symbol rather than the field where the actual date is shown. The result (i.e. a calendar popup) is exactly the same, but it will stick the first time
Feb 26, 2020 | 12:24 am
#167
Join Date: Apr 2007
Location: Anywhere
Posts: 7,063
Came across this thread and wish to report an annoying issue.
I was trying to book JL712 (SIN-NRT) to connect to JL4 (NRT-JFK). Its a redemption booking using AM. But CX website keeps saying its an invalid itinerary even though theres 2:25 hours layover which is more than sufficient for MCT, and BA.com allows this itinerary. Instead the website suggested longer layovers at NRT, even a HND-NRT transfer. Likewise a similar HND transfer seems valid too.
In the end I called AM and managed to book it by the phone without issues.
Would anyone know what exactly causes the itinerary to be invalid on the CX website?
I was trying to book JL712 (SIN-NRT) to connect to JL4 (NRT-JFK). Its a redemption booking using AM. But CX website keeps saying its an invalid itinerary even though theres 2:25 hours layover which is more than sufficient for MCT, and BA.com allows this itinerary. Instead the website suggested longer layovers at NRT, even a HND-NRT transfer. Likewise a similar HND transfer seems valid too.
In the end I called AM and managed to book it by the phone without issues.
Would anyone know what exactly causes the itinerary to be invalid on the CX website?
Feb 26, 2020 | 12:33 am
#168
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,125
Came across this thread and wish to report an annoying issue.
I was trying to book JL712 (SIN-NRT) to connect to JL4 (NRT-JFK). Its a redemption booking using AM. But CX website keeps saying its an invalid itinerary even though theres 2:25 hours layover which is more than sufficient for MCT, and BA.com allows this itinerary. Instead the website suggested longer layovers at NRT, even a HND-NRT transfer. Likewise a similar HND transfer seems valid too.
In the end I called AM and managed to book it by the phone without issues.
Would anyone know what exactly causes the itinerary to be invalid on the CX website?
I was trying to book JL712 (SIN-NRT) to connect to JL4 (NRT-JFK). Its a redemption booking using AM. But CX website keeps saying its an invalid itinerary even though theres 2:25 hours layover which is more than sufficient for MCT, and BA.com allows this itinerary. Instead the website suggested longer layovers at NRT, even a HND-NRT transfer. Likewise a similar HND transfer seems valid too.
In the end I called AM and managed to book it by the phone without issues.
Would anyone know what exactly causes the itinerary to be invalid on the CX website?
System bug, partner related? One of many...
