After an AC change I can't make a seat reservation anymore. OWE number is included but it shows "seat reservation at checkin". It's an BA Award ticket.
My colleague with another booking on this flight has no problems...hmmm

Can't access my bookings. When I hit the manage tab it asks me to login and goes blank. Called Cathay and they blame it on some internet cable damage that's possibly affecting their site.

The blank booking page is nothing new. I've been seeing this for the better part of this year. I do think the issue is some sort of timeout in their javascript client waiting to load the booking records.

When I access from a US computer it hardly ever happens. From my desktop PC at work in Shenzhen I get the blank page about 85% of the time. Sometimes it seems to work better if after sign-in on the main web page, I drop down the menu next to my name that shows the quick MPC account balance. From there is a like to Manage Bookings.

For some reason this seems to work better than using the Manage Booking tab on the main page. Also from the Marco Polo Club account summary page, there is a section labeled 'My Next Flight'. Clicking the 'View/Update' link seems to work better.

But this is just all anecdotal evidence. The fact we all know is that their web site and mobile app are fraught with little frustrations like this.

I'm DM but sometimes seat reservation is also N/A to me... e.g. overbooked, or all seats are allocated

Got this message after OLCIing, what may be the problem?


Check-in for your flight has been successful. Please visit our check-in counter at the airport to collect your boarding pass. [W12Z00233]

I wrote "the club" complaining about captcha on the 4th and received a reply on the 8th saying a more detailed reply will be completed within 14 days.
I also complained about some exCMB fares to Australia where some E class were getting upgrades on CMB-HKG to business while some R class (a lot more expensive) were not.

I will try to remember to update here when I get a reply.

Not just wandering

Fred

Does anyone have trouble accessing CX website using Firefox? I tried to go on the website just now and this was what I got....

"Secure Connection Failed

An error occurred during a connection to www.cathaypacific.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem."

Didn't they have some website 'upgrade' work carried out this weekend? Then I tried Safari and it worked. Another 'enhancement' on the website....not!

Yes I have same problem when accessing.

I made 3 different cx reservations with aa miles in the last couple of weeks. On the first two I initially was able to to them on mmb. Just made a new one a couple of days ago and have been unable to access any on them on mmb. Any thoughtsw?

In Manage Booking, trying to add a USA phone number on different days with different browsers to NO AVAIL.
Keep getting this:
Due to internal system error, you are unable to proceed further. Please close the current browser and try again. Should this problem persist, please contact our Global Contact Centres. (err_mmb_100)

Have you tried to call Global Contact Centres? Good luck!

Recurring issues with MMB section CX website notably the update frequent flyer feature. I have to ask their Twitter support most of the time.

Up to payment page , and processing with PayPal payment... Authorisation has been charged but website shows error on CX site, but on my PayPal account, the amount has been charged. On CX website I get this:

Had to call CX Res in HKG and spoke to the Online members team.. who confirmed that yes payment has been made - and that there is a confirmation # and that they will send me the booking details.

This is so MA FAN ! (Troublesome in Cantonese)...

Went to MMB... and all the seats that I had initially booked disappeared. And on the new seat map, my favourite seats are being shown as blocked / taken...

CX/AM login down

Phones are down. Trying to reach DM or GO hotlines from Singapore and I get a message saying that the number is no longer valid.

Very annoying when you try to search for redemptions, when you choose the return date, the date you choose never sticks. You click on a particular date, and it never changes to the date you want until you randomly click around and then you click back on the correct date.