Thank you for your quick reply.

I checked and found
I know "CATHAY PACIFIC FIRST AND BUSINESS CLASS LOUNGE" designates
the lounge in NRT where the origin of my flight and never means first class lounge in HKG.
I will enjoy massage in Sakura lounge.

So the end result of my annoying adventures with CX website and mobile is:

1. It really bothered me that it all worked for a previous trip on the same flights

2. My AA FF# and OW tier showed on the paper BPs and the check-in agent @YYZ said not to worry about the web/mobile as it's on the paper and in her system and she showed me.

3. She was right and all 4 flights posted.

Where this can get annoying is if you need to be able to do OLCI for whatever reason and/or you need mobile to work properly

As for the lounge, she just handed me the Lounge Pass that is printed on the same stock as the BP. So, I had access to The Pier @HKG in between both TPACs and also the contract lounge in SIN.

I would just take screenshots of your boarding pass to retro claim later if there's a problem.

Anyone else having issues checking in right now?

I can't check in on desktop or mobile sites.

Try Mobile App. Using Android app works for me.
I just didn't try iOS app.

For my flight tomorrow, CX seems to even have shut off the options of printing a boarding pass or getting a mobile one (doesn't even offer any options online/in the app and directly asks me to get BP at airport). I guess the terrible catering is not addressed much because there are even more complaints for their IT systems...

Tried mobile app as well. must be something with my specific booking. Crashes for me after I select my seats with the following messages:


Sorry, there seems to be a problem

We're sorry, there has been an error in completing your check in. Your travel document details and seat selection have been saved. Please try again and if the problem persists, proceed to the airport where our staff will be happy to check you in.

I called MP and they couldn't find anything wrong, they just said check in at the counter instead.

Having issues logging on...

I can successfully log on and access my account info, but as soon as I click on any other link (e.g., MPC promos, etc.), the system kicks me out and I am unable to log on.

I could not even access the feedback form!

[QUOTE=hikouki;27239574]Having issues logging on...

Are you using a US passport? I noticed today that when I went to check in for HKG-SFO, I got this same error message. I am a US citizen and Diamond CX member, so my US nationality was pre-populated on the first webpage of the online check-in. When I tried changing my nationality to HK as an experiment, I was able to proceed to the check-in page. I did not proceed as this would have, I think, messed up my arrival in SFO with Global Entry (although maybe it would have been fixed at the airport by staff at the gate). Still, maybe not a bad strategy if you are running late to the airport and don't want to miss the check-in cutoff.

Painful. I often have problems with mobile check-in. Don't count on it last minute.

Are CX IT people trying to make bookings on the CX website as difficult to understand and book as possible?

I just spent over an hour trying to book PEK-TPE and PEK-BKK on the flights that I want. If you choose the flights they offer, the fare increases. I have to select segment by segment. Booking a combination of CX/KA flights even if its operated by either will spit out a higher fare. You have to choose either CX or KA flights (codeshare or not) entirely. The website does not like if you combine KA/CX flights together.

The interface is just so user unfriendly...

I agree. I use the ex-TPE fares a lot and if you accept the flight combos the site offers you when you're booking TPE-JFK it's not possible to spend more than a couple of hours in HKG (ie no long transit). If I use the multi stop itinerary option and book a later flight from HKG-TPE on the way back, prices shoot up. The only option is to check the fare for the immediate connection and then call CX TPE reservations (who are quite helpful) to book the exact flights you want and try and get them at the same fare. Sometimes I have to arrange a 9 hour transit rather than an 11 hour transit to get the fare class I want (usually I in business). It's not a terribly good website.

I'll say it again, with the exception of perhaps the mainland airlines, CX's website is the absolute WORST. Who designs this crap for them?? Must be in-house...

Example: I want to BOOK a ticket (revenue)...there is no direct link from the MPC page. (If it is there, I can't find it..which is just as bad).

Forget all the hassles with constant down-time, etc.

It's pretty sad when I point to the US airlines as leaders in something....but they have the e-commerce thing down....

It really is a joke. Especially say for ex-TPE I'd like the late morning flight but if you select 'morning' as the time for departure they will only show the first 4 flights upto like 930am. They wouldn't show the later CX475 which departs at 11:20am for example. You will need to specify the departure time as '11:00am' to get that flight shown up or use 'non-flexible date' as a search option.

Every time I am on the CX website to book a multi-city trip, I found myself spending at least a good 30-45 min to play around with the flight options/fares just because the design is so sh!t and unfriendly. It really is a joke!

I agree, flight choices are extremely limited on the website, specially when you connect between two ports with a high frequency (like TPE and MNL) hence the multitude of permutations. I have raised it with the local team a few times, they told me they have escalated the matter to HK but nothing has been done to date.

I tried to do a multiple sector flight option because then I can choose my flight times... even though its just PEK-HKG-TPE... but does the choices reflect what I said... eg TPE-HKG at 3pm, I am offered choices from 6am !

And why does the bookig engine does not like it when I have a combination of CX and KA flight numbers? Its the same aircraft for *&#% sake !