Birthday Upgrade?
May 25, 2011, 8:22 pm
#122
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Nothing 'official' but you have to tell reservations about it. Not sure about a 'cake' but if the cabin crew know about it, they might do 'something'. Not sure again as its never announced.
May 25, 2011, 8:31 pm
#123
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
So what do you do? Call reservations and ask for a cake for yourself? Sounds a bit tacky.
May 25, 2011, 9:20 pm
#124
Join Date: Jun 2006
Location: Hong Kong
Programs: No longer Diamond and missing the good old days of CX
Posts: 1,521
May 25, 2011, 11:04 pm
#125
Join Date: May 2009
Posts: 6,978
May 26, 2011, 1:41 am
#127
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
Jul 16, 2011, 8:31 am
#130
Join Date: Jan 2011
Posts: 2,346
Jul 17, 2011, 7:40 am
#132
Join Date: Jul 2008
Location: HKG
Programs: *Gold (TG), 9W Gold, CX Diamond
Posts: 14
NO Birthday upgrade (J>F) for CX DM
Flew on July 6 from HKG to MXP (Milan).
Ticket in J. Got a companion ticket for wife. MPC person noticed it was going to be my wife and said she'd put a note to make sure I would "get a nice present).
Checked in in J. Asked at the lounge whether the system showed it was my B'day 9and if F was first). No and No were the answers.
Lounge staff started making calls and said they were very surprised. They said UG is based on request from CX Marketing Dept.
No sign in system.
I got on board and IFM apologized 10 times. Staff were great and gave card etc.
IFM said it was first time in her experience a MPC DM would not be upgraded (including wife) when F was available (one passenger).
What did go wrong?
Ticket in J. Got a companion ticket for wife. MPC person noticed it was going to be my wife and said she'd put a note to make sure I would "get a nice present).
Checked in in J. Asked at the lounge whether the system showed it was my B'day 9and if F was first). No and No were the answers.
Lounge staff started making calls and said they were very surprised. They said UG is based on request from CX Marketing Dept.
No sign in system.
I got on board and IFM apologized 10 times. Staff were great and gave card etc.
IFM said it was first time in her experience a MPC DM would not be upgraded (including wife) when F was available (one passenger).
What did go wrong?
Jul 17, 2011, 8:57 am
#133
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
No idea...kinda strange. Maybe was just a fluke and they missed it somehow in the computer - bummer. Hope it's not a change in policy, it really is a very nice gesture. CX is kinda in a tough spot if they have these unofficial benefits that everyone (me included) expects (AND very much appreciates, they go a long way). There's always the chorus of people who say "you shouldn't expect it", but inevitably people are going to expect it if it's common practice. It's not like you can will yourself not to expect something that is so widespread. So a tough spot for both you and CX!
Jul 17, 2011, 6:54 pm
#135
Join Date: May 2009
Posts: 6,978
Flew on July 6 from HKG to MXP (Milan).
Ticket in J. Got a companion ticket for wife. MPC person noticed it was going to be my wife and said she'd put a note to make sure I would "get a nice present).
Checked in in J. Asked at the lounge whether the system showed it was my B'day 9and if F was first). No and No were the answers.
Lounge staff started making calls and said they were very surprised. They said UG is based on request from CX Marketing Dept.
No sign in system.
I got on board and IFM apologized 10 times. Staff were great and gave card etc.
IFM said it was first time in her experience a MPC DM would not be upgraded (including wife) when F was available (one passenger).
What did go wrong?
Ticket in J. Got a companion ticket for wife. MPC person noticed it was going to be my wife and said she'd put a note to make sure I would "get a nice present).
Checked in in J. Asked at the lounge whether the system showed it was my B'day 9and if F was first). No and No were the answers.
Lounge staff started making calls and said they were very surprised. They said UG is based on request from CX Marketing Dept.
No sign in system.
I got on board and IFM apologized 10 times. Staff were great and gave card etc.
IFM said it was first time in her experience a MPC DM would not be upgraded (including wife) when F was available (one passenger).
What did go wrong?
It is a huge bummer thought, but I suspect J to F is much harder and CX much less willing to provide then say for Y to J.