Originally Posted by
fresco1971
What did go wrong?
No idea...kinda strange. Maybe was just a fluke and they missed it somehow in the computer - bummer. Hope it's not a change in policy, it really is a very nice gesture. CX is kinda in a tough spot if they have these unofficial benefits that everyone (me included) expects (AND very much appreciates, they go a long way). There's always the chorus of people who say "you shouldn't expect it", but inevitably people are going to expect it if it's common practice. It's not like you can will yourself not to expect something that is so widespread. So a tough spot for both you and CX!