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British Airways and American Airlines Chelsea Lounge - JFK Terminal 8

Old Jan 5, 2024, 11:41 am
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British Airways and American Airlines Chelsea Lounge - JFK Terminal 8

Old Dec 3, 2022, 5:01 pm
  #106  
 
Join Date: Mar 2014
Location: London
Programs: BAEC GGL
Posts: 83
Had a lovely chat with Michael who was the only BA person on site, took my feedback, sounds like we're all saying the same thing...
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Old Dec 3, 2022, 5:02 pm
  #107  
 
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
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Feels like several of the staff have had no training at all, whereas others seem to have experience. Everyone's friendly though.
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Old Dec 3, 2022, 5:06 pm
  #108  
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Originally Posted by Football Fan
Live reporting: They do have some Grand Sicle at the bar which is not on the menu. I guess it will have to do.
how about food? What do they have/not have? Champagne is a great thing but my main use of the ccr was always to have a full meal on the ground to maximise sleep onboard those very short flights. Im next on the 23.15 this coming week where its all the more important, and if they run out of food by the time I arrive and Im told I can have a burger or downgrade to Soho for buffet food, Im afraid I wont be a happy bunny
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Old Dec 3, 2022, 5:15 pm
  #109  
 
Join Date: Feb 2016
Posts: 1,025
Just as basic point BA + AA would both have hard data for general passenger flow and consumption throughout the day. Ok there will be some opening use but the combined usage by CK+GGL,+F won't be radically different. There should be no excuse for running out of food and wam fizz

Secondly I remember on the BA documentary the station manager at T7. Does he or someone of his ilk still work at JFK. I can't imagine someone of that calibre standing for such poor service.

Should I ever get to experience F from JFK I would expect it to be seamless. Even moreso that LHR given the time of day you fly.
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Old Dec 3, 2022, 5:19 pm
  #110  
 
Join Date: Jun 2002
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The champagne list is from some other site, but that's what I was shown as well.
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Old Dec 3, 2022, 5:22 pm
  #111  
 
Join Date: Jun 2002
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I doubt they can carry Krug in the longer run anyway. It's by far my favourite. They used to have it at the QR lounges in Doha, but now they don't even have it in their most exclusive one there.

Just gotta stock more at home (for special occasions), I guess.
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Old Dec 3, 2022, 5:31 pm
  #112  
 
Join Date: Jun 2002
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Originally Posted by FlyingGames
Currently being served by the lady working 18 hours and honestly she's doing such a great job in all the chaos!

On a plus note, no issue with getting in with my GGL card on a AA TransCon Business
Who is the poor lady working 18 hours, can you describe her?

I don't normally tip in lounges, but in this case, I would.
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Old Dec 3, 2022, 5:39 pm
  #113  
 
Join Date: Sep 2019
Location: LDN / NY
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Further update!

I have just arrived on my 'scenic' domestic (non-flagship) route and swiftly entered the Chelsea on arrival. So, Chelsea on domestic arrivals it is!

There is a new menu now, on thinner paper. I assume they have run out of everything else.


Originally Posted by Football Fan
Who is the poor lady working 18 hours, can you describe her?

I don't normally tip in lounges, but in this case, I would.
I'm at the bar on my laptop, will point them out.
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Old Dec 3, 2022, 5:43 pm
  #114  
 
Join Date: Jun 2002
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They must have some hidden stock of Krug somewhere ...how to get them to grab a bottle for us.

Somehow, I think both guys at the bar and the guy looking at the bar (me) are all Flyertalkers .
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Old Dec 3, 2022, 5:47 pm
  #115  
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Originally Posted by Football Fan
.
Hang on a minute, so steak frites and sole meunire have been officially replaced by pathetic burger and fish and fish the moment bloggers turned their backs and left? Is that a joke?!

i hope influential bloggers and travel news outlets wont let Ba and aa get away with the mascarade and urgently update their articles to expose this pathetic surreptitious downgrade!
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Old Dec 3, 2022, 5:52 pm
  #116  
 
Join Date: Jun 2002
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Originally Posted by orbitmic
Hang on a minute, so steak frites and sole meunire have been officially replaced by pathetic burger and fish and fish the moment bloggers turned their backs and left? Is that a joke?!

i hope influential bloggers and travel news outlets won’t let Ba and aa get away with the mascarade and urgently update their articles to expose this pathetic surreptitious downgrade!
I ordered an Impossible Burger. Let's see if it gets here within the hour.

We shouldn't take out any frustration on staff. The lady seemed seriously overworked, but was still friendly.

Edit: Burger already here!
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Old Dec 3, 2022, 6:08 pm
  #117  
 
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There's a group of BA folks in the lounge now who came over from London to have a look at the lounge. Very friendly. Like a tourist group. Had a quick chat with one of them. He said they cannot promise to always have Krug, but they will always have "some Premium champagne". Apparently really difficult to source enough Krug in the state of New York!
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Old Dec 3, 2022, 6:10 pm
  #118  
 
Join Date: Sep 2019
Location: LDN / NY
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Originally Posted by corporate-wage-slave
If you see a BA lounge agent (so don't bother if it's only AA, which is what I would expect at this time of day) could you say "I'm GGL and I'm planning on flying on BA to London in a few weeks in First. How many guests would I be allowed in Chelsea?".
As above, group of BA and AA walking around. I spoke with the BA gentleman who gives the tour in the video by Business Traveller. The answer is 2.

And yes, hidden stash of LPGS.
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Old Dec 3, 2022, 6:10 pm
  #119  
 
Join Date: Jun 2002
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I did bring up the topic of some staff being overworked to him. He said the people who work extra hours "volunteered to work overtime". He also said that some people who were there in the morning were sent back because it's always really quiet in the morning, and have been asked to shift their hours to the evening instead.

What are LPGS?

Very nice to meet you, jjLDNY !

Eavesdropping on two finance guys talking about stuff at the bar now. Will head over to the Soho Lounge now.
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Last edited by Prospero; Dec 20, 2022 at 1:10 pm Reason: combine consecutive posts
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Old Dec 3, 2022, 6:28 pm
  #120  
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Originally Posted by Football Fan
There's a group of BA folks in the lounge now who came over from London to have a look at the lounge. Very friendly. Like a tourist group. Had a quick chat with one of them. He said they cannot promise to always have Krug, but they will always have "some Premium champagne". Apparently really difficult to source enough Krug in the state of New York!
Is it really hard to source steak in NY too? And I fully agree about not taking in this on staff, but I think complaining is important. This is simply not up to standards. One doesn't fly F to be limited to a choice of burger or fish and chips pre-flight. This is absolutely not the waiting staff fault, but it is equally absolutely notl acceptable from BA and AA either.
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