Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Nov 17, 2021, 6:39 am
#106
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
I’ve worked on many IT migration projects. I just fundamentally don’t get why any technical migration would mean a system used by millions of people was offline for 4 - 5 days. I’d love to see the internal project plan and reasoning for how they’ve gone about this! Also why is it only BAEC can’t access anything when other member carriers have plodded on as usual.
You also give yourselves a massive contingency on time for issues, especially a large public facing system like this.
And if you slip, you don't say "7 am", then "12 noon", then "5pm" then "maybe tomorrow", because you will look like clowns that don't know what is going on, or how to fix it.
Nov 17, 2021, 6:52 am
#108
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I’ve worked on many IT migration projects. I just fundamentally don’t get why any technical migration would mean a system used by millions of people was offline for 4 - 5 days. I’d love to see the internal project plan and reasoning for how they’ve gone about this! Also why is it only BAEC can’t access anything when other member carriers have plodded on as usual.
Nov 17, 2021, 6:57 am
#109
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
BAEC is well known to be the crack cocaine of loyalty schemes.
Everyone is having to suffer from not being able to book those tantalising JNB and MLE J class redemptions, amex companion vouchers are going unspent, billions of avios are locked up behind closed doors, gold luggage tags are going unordered, master bisonrav's gold card is lost in the aether and no-one from BA's IT is prepared to tell us when our favourite addiction will be restored to us!
Everyone is having to suffer from not being able to book those tantalising JNB and MLE J class redemptions, amex companion vouchers are going unspent, billions of avios are locked up behind closed doors, gold luggage tags are going unordered, master bisonrav's gold card is lost in the aether and no-one from BA's IT is prepared to tell us when our favourite addiction will be restored to us!
Nov 17, 2021, 7:12 am
#114
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,089
I've logged in OK on the Website.
I seem to have 4 Gold Upgrades for 2 listed when I only had 1 before so that needs research.
Change to layout of Avios earned to give a bit more information on the first screen.
I seem to have 4 Gold Upgrades for 2 listed when I only had 1 before so that needs research.
Change to layout of Avios earned to give a bit more information on the first screen.
Last edited by Markie; Nov 17, 2021 at 7:29 am
Nov 17, 2021, 7:26 am
#117
Join Date: Oct 2018
Location: London
Programs: BAEC blue dust
Posts: 271
I can log in ok on the website, but not the app
Edit: the website keep asking me to "Please take a moment to check your contact details" and I can't get past that page. Nothing happens when I tick the box to agree to the current T&Cs
Edit: the website keep asking me to "Please take a moment to check your contact details" and I can't get past that page. Nothing happens when I tick the box to agree to the current T&Cs
Last edited by Irreverent Medusa; Nov 17, 2021 at 7:33 am
Nov 17, 2021, 7:28 am
#119
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
