Bangkok 2022
Jul 21, 2022, 4:58 am
#271
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,159
There is a piece in Business Traveller about this cancellation. It covers the same ground as this thread for the most part, but the writer did contact BA to ask for a reaction:
“We regularly keep our extensive global network under review, and we’ve taken the decision to extend the suspension of our Bangkok service. We’re in contact with affected customers to apologise, advise them of their consumer rights and offer them alternative options, including a refund or rebooking.”
Now that form of words means what it says, whereas there is another form of words, used in other cancellations, expressing sorrow that for commercial reasons the route won't be coming back.
“We regularly keep our extensive global network under review, and we’ve taken the decision to extend the suspension of our Bangkok service. We’re in contact with affected customers to apologise, advise them of their consumer rights and offer them alternative options, including a refund or rebooking.”
Now that form of words means what it says, whereas there is another form of words, used in other cancellations, expressing sorrow that for commercial reasons the route won't be coming back.
To paraphrase BA, I got Your flight is cancelled. Please contact us."
Not very helpful. Why the onus is on the innocent customer, I have no idea. Bloody impossible getting through at the moment. 12 calls so far today. Cut off every single time. The last one was mid conversation.
Jul 21, 2022, 5:20 am
#272
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
Those are not the words I saw in my cancellation.
To paraphrase BA, I got Your flight is cancelled. Please contact us."
Not very helpful. Why the onus is on the innocent customer, I have no idea. Bloody impossible getting through at the moment. 12 calls so far today. Cut off every single time. The last one was mid conversation.
To paraphrase BA, I got Your flight is cancelled. Please contact us."
Not very helpful. Why the onus is on the innocent customer, I have no idea. Bloody impossible getting through at the moment. 12 calls so far today. Cut off every single time. The last one was mid conversation.
Jul 21, 2022, 6:05 am
#273
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Indeed, those without patience insisting on solutions now are likely to find themselves worse off than those who wait and see what rebooking policies are offered in due course.
As tempting as it is, don't panic and get the one marshmallow now, wait for the two marshmallows in the future
As tempting as it is, don't panic and get the one marshmallow now, wait for the two marshmallows in the future
Jul 21, 2022, 6:12 am
#274
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
With due respect, you seem to be intent on causing yourself stress over this when it is very avoidable.
I can't risk waiting for QR's new policy to be published.
EDIT: sorry to be blunt, but I am genuinely trying to save you from the stress of trying to do something now which can clearly wait.
Jul 21, 2022, 6:12 am
#275
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,720
I got through in less than five minutes on the Gold like today again (this was around noon UK time) after having two missed calls from BA and a subsequent "we need to speak to you regarding your booking" mail - turns out somebody between yesterday and today have found a better option that they were holding for me to evaluate. Superb customer experience both yesterday and today, and a /welldone submitted for the two agents 
Jul 21, 2022, 6:35 am
#276
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,159
There's a lot of comments about sitting back and waiting a while, which ordinarily I would, but QR is showing hardly any availability in J for both legs back to London on either 31/10 or 1/11 so even if they opened up their inventory to BA for codeshares, it wouldn't make any difference.
29/10 & 30/10 are more open.
Would I be able to change my outbound date for no penalty even if it's only the return that is cancelled?
I wouldn't mind coming home a few days earlier if I could move my outbound by the same.
29/10 & 30/10 are more open.
Would I be able to change my outbound date for no penalty even if it's only the return that is cancelled?
I wouldn't mind coming home a few days earlier if I could move my outbound by the same.
Jul 21, 2022, 6:43 am
#277
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Jul 21, 2022, 7:00 am
#278
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,720
Jul 21, 2022, 7:24 am
#279
Join Date: May 2003
Location: DXB
Programs: BA GGL, EY Plat, EK Gold, Hilton Diamond, Marriott Ambassador
Posts: 43
I phoned the GGL line this morning re cancelled BKK (reward) flights in Jan ‘23. Was told QR rebooking wasn’t an option at the moment but to sit tight. The very helpful agent phoned me back a few hours later to say the policy had been updated and rebooked us on to QR. Excellent service from the GGL team.
Jul 21, 2022, 8:55 am
#280
formerly fdemoulin
Join Date: Jun 2010
Location: UK
Programs: SPG Lifetime Platinum, BA Silver, Virgin Flying Club Red
Posts: 916
There's a lot of comments about sitting back and waiting a while, which ordinarily I would, but QR is showing hardly any availability in J for both legs back to London on either 31/10 or 1/11 so even if they opened up their inventory to BA for codeshares, it wouldn't make any difference.
29/10 & 30/10 are more open.
Would I be able to change my outbound date for no penalty even if it's only the return that is cancelled?
I wouldn't mind coming home a few days earlier if I could move my outbound by the same.
29/10 & 30/10 are more open.
Would I be able to change my outbound date for no penalty even if it's only the return that is cancelled?
I wouldn't mind coming home a few days earlier if I could move my outbound by the same.
Jul 21, 2022, 9:18 am
#282
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
What was the rebooking option they offered? They are required to offer at least one. If it is post 28 October, well see above.
Jul 21, 2022, 9:26 am
#283
Join Date: Oct 2020
Posts: 45
They offered to rebook me onto another BA flight within the same zone. It is post-October, but there is a new policy in place now so people are getting rebooked onto Qatar(?)
Edit: Apparently the policy has been revoked now
Edit: Apparently the policy has been revoked now
Last edited by KaiW90; Jul 21, 2022 at 9:30 am Reason: New information
Jul 21, 2022, 10:41 am
#284
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,659
I think the panic is that any of us flying to bkk and hoping to be rerouted on QR is that the World Cup starts in November ( we are flying on 20 November so the likelihood is that there will be no seats available so QR aren’t going to shove paid pax on QR to allow reward flights to take up the bucket I was told to wait at least a week so will hold tight but can appreciate that some who booked are getting nervous
Jul 21, 2022, 10:43 am
#285
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,659
No idea what a “Zone” is. BA The only remotely nearby destination BA fly is SIN which i’m sure they’d be happy to re-book people onto if they prefer.