VeriFLY experiences
Jan 5, 2022, 1:22 pm
#992
Join Date: Mar 2021
Location: Near Manchester
Programs: BAEC Gold
Posts: 397
Beginning to populate my VeriFly app with details of forthcoming trip. Came across an annoying issue that I hope is easily sorted.
My passport, tickets and ESTA all have my 'sunday' first name. My NHS app has always used my shorter first name (I had the NHS app long before Covid)
So my NHS Covid vaccination certicate is generating a miss match with VeriFly.
I've submitted it for a manual review. Should this be easily sorted? The date of birth is clearly the same, and the short version of my name is obviously a recognised short version of my full name.
My passport, tickets and ESTA all have my 'sunday' first name. My NHS app has always used my shorter first name (I had the NHS app long before Covid)
So my NHS Covid vaccination certicate is generating a miss match with VeriFly.
I've submitted it for a manual review. Should this be easily sorted? The date of birth is clearly the same, and the short version of my name is obviously a recognised short version of my full name.
Jan 5, 2022, 3:15 pm
#993
Join Date: Apr 2018
Location: LON, between FAB and EGTD
Programs: OWS - AA Lifetime Platinum, BA nobody (blue)
Posts: 867
Beginning to populate my VeriFly app with details of forthcoming trip. Came across an annoying issue that I hope is easily sorted.
My passport, tickets and ESTA all have my 'sunday' first name. My NHS app has always used my shorter first name (I had the NHS app long before Covid)
So my NHS Covid vaccination certicate is generating a miss match with VeriFly.
I've submitted it for a manual review. Should this be easily sorted? The date of birth is clearly the same, and the short version of my name is obviously a recognised short version of my full name.
My passport, tickets and ESTA all have my 'sunday' first name. My NHS app has always used my shorter first name (I had the NHS app long before Covid)
So my NHS Covid vaccination certicate is generating a miss match with VeriFly.
I've submitted it for a manual review. Should this be easily sorted? The date of birth is clearly the same, and the short version of my name is obviously a recognised short version of my full name.
Jan 6, 2022, 4:00 am
#994
Join Date: Sep 2009
Posts: 165
Updated UK entry requirements
I have a flight arriving Jan. 8 (BA 188) which qualifies for the recently announced entry requirement changes (no pre-departure test needed for those who are vaccinated).
Annoyingly, VeriFLY app does not seem to have been updated and still requires me to provide proof of a Covid test before issuing a pass.
Annoyingly, VeriFLY app does not seem to have been updated and still requires me to provide proof of a Covid test before issuing a pass.
Last edited by jfs5; Jan 6, 2022 at 4:13 am
Jan 6, 2022, 4:07 am
#995
Join Date: May 2010
Posts: 2,345
Verifly worked excellently at Malaga yesterday agent didn't even look at both our green ticks as she said her system showed her we had completed it. She said she wished more people would do to reduce time to check people in, others around seemed to have reams of paperwork still.
Jan 6, 2022, 4:40 am
#996
Join Date: Jun 2015
Posts: 63
I think this was mentioned up thread as well and I'm grappling with the same issue for my mother's flight back to the UK on Thursday (late US pm) which is showing in the app as Friday am UK, and hence if I use those dates it won't let me upload today's (2 day ahead travel) COVID test as it's a day "early". What a cluster.
Any solutions other than forcing the correct date of departure and ignoring the mess the app then makes of the flight time & date?
Any solutions other than forcing the correct date of departure and ignoring the mess the app then makes of the flight time & date?
Jan 6, 2022, 5:23 am
#997
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,659
Can anyone help with what the experience is for Countries that are not on VeriFly when Checking-In from outside of LHR/LGW. I've got a trip next week to Thailand with my journey starting at BHD - I'm assuming they have a way of checking what documentation is required so that we can complete the check-in process without the need to do anything else at Heathrow? I'll be sure to leave enough time as there are usually only 1/2 Agents working on the BA Check In.
Jan 6, 2022, 5:54 am
#998
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Going to Barbados on the 8th and the Verifly App won't let me pick the correct date I did the covid test (yesterday the 5th). It is offering me the 6th, 7th, 8th and the 9th (the day after I fly!!).
Presumably this is to do with Time Zones - can any body offer a work around to get my Verifly Pass ticked.
I can confirm I am correct getting the test on the 5th and this is fully within the allowed timescale so this is not the issue.
Presumably this is to do with Time Zones - can any body offer a work around to get my Verifly Pass ticked.
I can confirm I am correct getting the test on the 5th and this is fully within the allowed timescale so this is not the issue.
Jan 6, 2022, 6:28 am
#999
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
Going to Barbados on the 8th and the Verifly App won't let me pick the correct date I did the covid test (yesterday the 5th). It is offering me the 6th, 7th, 8th and the 9th (the day after I fly!!).
Presumably this is to do with Time Zones - can any body offer a work around to get my Verifly Pass ticked.
I can confirm I am correct getting the test on the 5th and this is fully within the allowed timescale so this is not the issue.
Presumably this is to do with Time Zones - can any body offer a work around to get my Verifly Pass ticked.
I can confirm I am correct getting the test on the 5th and this is fully within the allowed timescale so this is not the issue.
John
Jan 6, 2022, 7:07 am
#1000
Join Date: Sep 2018
Programs: BA executive club
Posts: 109
I have a flight arriving Jan. 8 (BA 188) which qualifies for the recently announced entry requirement changes (no pre-departure test needed for those who are vaccinated).
Annoyingly, VeriFLY app does not seem to have been updated and still requires me to provide proof of a Covid test before issuing a pass.
Annoyingly, VeriFLY app does not seem to have been updated and still requires me to provide proof of a Covid test before issuing a pass.
Jan 6, 2022, 8:54 am
#1001
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Going to Barbados on the 8th and the Verifly App won't let me pick the correct date I did the covid test (yesterday the 5th). It is offering me the 6th, 7th, 8th and the 9th (the day after I fly!!).
Presumably this is to do with Time Zones - can any body offer a work around to get my Verifly Pass ticked.
I can confirm I am correct getting the test on the 5th and this is fully within the allowed timescale so this is not the issue.
Presumably this is to do with Time Zones - can any body offer a work around to get my Verifly Pass ticked.
I can confirm I am correct getting the test on the 5th and this is fully within the allowed timescale so this is not the issue.
I emailed Verifly and they replied a few hours later to say...
"Could you please set the time to anautomatictime zone from your phone settingsand try again?
You could also try with different time zones such as your destination.
Set time, date and time zone for Android Phone.
You can change your clock’s settings, including the date, time and time zone.
Change which time shows
- Open your phone's Clock app Clock.
- Tap More More and then Settings.
- To pick your home time zone: tap Home time zone.
- To automatically update your time zone: tap Change date and time and then Set time zone automatically.
- To update your time zone based on your location: tap Change date and time and then Set time zone automatically and then Use location to set time zone.
- To add a clock for home when you travel to another time zone: tap Automatic home clock.
For IOS :
Go to Settings > General > Date & Time.
Turn on any of the following:
Set Automatically: iPhone gets the correct time over the network and updates it for the time zone you’re in. Some networks don’t support network time, so in some countries or regions, iPhone may not be able to automatically determine the local time.
After you will set the time zone on automatic, please cancel the current trip and redo-it.To cancel a Trip:
- From the Manage Trip page, tap the 3 dots in the top right corner.
- Tap Cancel Trip.
- Tap Confirm in the prompt that is displayed.
All Covid-19 documents must now be submitted at least 2.5 hours before the departure time. You will not be able to submit a test/vaccination certificate within the 2.5 hour window before a flight.
In case the situation is not resolved after changing the time zone, we kindly recommend you to show all the required travel documentation at the airport and they will be verified for you at the check-in desk"
I did as they suggested and it worked..
Jan 6, 2022, 12:58 pm
#1002
Join Date: Jun 2007
Location: London
Programs: BA Gold, EK Gold, GF Silver, IC Royal Ambass, Marriott Gold, TK Elite
Posts: 902
the app has updated now (at least on my phone). An green ti k has automatically appeared against the pre-departure test for my flight to London tomorrow.
Jan 7, 2022, 6:17 am
#1003
Join Date: Jan 2010
Posts: 3,190
Time zone handling in Verifly is inconsistent at best. And with some test certificates (with times in UTC when you are not) it's just better to say the time isn't on the certificate! Worked for me a couple of times.
Fortunately, flying from LHR this time, I had no issues and was even allowed to check-in online. Welcome to the 21st Century, BA!!!
rb211.
Fortunately, flying from LHR this time, I had no issues and was even allowed to check-in online. Welcome to the 21st Century, BA!!!
rb211.
Jan 7, 2022, 6:31 am
#1004
Join Date: Oct 2004
Location: Boston, London
Programs: BA GGL/GfL
Posts: 321
I ended up going through and getting the green check on Verifly, however I wasn't able to check in online - continued to have the "Check in unavailable" message on BA. When I got to the airport we were able to just show the verifly green check and didn't have to show our docs. Not sure if I had decided to choose the other date if it would have synced up and enabled us to be able to check in online.
Jan 7, 2022, 6:57 am
#1005
Join Date: Apr 2014
Location: Kazakhstan
Programs: BA Gold, AirAstana Silver (much use as chocolate teapot)
Posts: 867
Anyone know how long it takes for Verifly to update in BAs systems?
Answered my own question...... flight booked, veriflyed & checked in ..... 10 mins
Answered my own question...... flight booked, veriflyed & checked in ..... 10 mins
Last edited by DorsetKnob; Jan 7, 2022 at 7:04 am