Denied boarding, tricky one
Dec 1, 2020, 11:08 pm
#136
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Dec 1, 2020, 11:58 pm
#137
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The OP could have thrown the towel in earlier - trying to blame the staff for trying to help seems particularly poor
Dec 2, 2020, 2:03 am
#138
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There is a MASSIVE difference between a lifetime ban and deciding that a customer is beyond helping. If a customer gets a complaint wrong, by ranting and by convincing the CSR that they will "never fly with the airline again" then the CSR may see the customer as being beyond the point of placation. So it is important as a customer to not overplay your hand. But that isn't what the OP is doing, nor is it a ban. If you banned every customer who makes a complaint you would end up with very few customers remaining.
Dec 2, 2020, 3:31 am
#139
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Did I miss the post where the OP 'talked tough'? He said he was going to file a complaint, which seems fair enough.
Dec 2, 2020, 4:18 am
#140
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Well it's an awkward one, since the QR staff would likely not have known that cancelling the ticket with BA immediately for an FTV was actually the best option. So they did not do the best thing for the OP at the time, while they may have intended to.
Dec 2, 2020, 4:29 am
#141
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This may be annoying for the OP, but I cannot see any reason to try and blame the staff for what he tried to do
Dec 2, 2020, 6:21 am
#142
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I think there's a slight irony in that the OP seems to have been extremely polite to everyone at QR, and perhaps this is why they spent 90 minutes doing everything to get him onto the flight. It's conjecture, but if the OP had been rude or unpleasant I imagine they would have sent him away swiftly, which would have meant him having enough time to cancel and claim an FTV.
Could the OP's politeness have cost him the FTV? You may say it's super unlucky for the OP.
Could the OP's politeness have cost him the FTV? You may say it's super unlucky for the OP.
Dec 2, 2020, 6:31 am
#143
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Questionable if the QR agents would have believed you after changing your story. It might well have worked, or not...
Dec 3, 2020, 7:45 am
#144
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Irrelevant. Airlines can create PR disasters even they are doing the right thing.
Hospitals are very different from airlines.
If you review the posts again, you should be able to see OP talked tough, insisting that he/she was incorrectly IDBed. And OP intended to file a complaint because of that.
Hospitals are very different from airlines.
If you review the posts again, you should be able to see OP talked tough, insisting that he/she was incorrectly IDBed. And OP intended to file a complaint because of that.
Dec 3, 2020, 12:50 pm
#145
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Dec 3, 2020, 1:05 pm
#147
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The majority of companies, airlines or not, do have blacklists as a matter of fact. It is a matter if you know that and how exactly the lists work.
I understand many don't believe that 1 complaint/negativity can trigger a ban. But whether an event or incident is sufficient enough to trigger the blacklist is impossible to know.
One thing for sure - what itsmeitisss has claimed is definitely meritless, as many companies utilizing blacklists are still standing despite COVID-19.
FWIW - even FT here has a blacklist as well, and it is not even a "business".
I understand many don't believe that 1 complaint/negativity can trigger a ban. But whether an event or incident is sufficient enough to trigger the blacklist is impossible to know.
One thing for sure - what itsmeitisss has claimed is definitely meritless, as many companies utilizing blacklists are still standing despite COVID-19.
FWIW - even FT here has a blacklist as well, and it is not even a "business".
Dec 3, 2020, 1:10 pm
#148
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The majority of companies, airlines or not, do have blacklists as a matter of fact. It is a matter if you know that and how exactly the lists work.
I understand many don't believe that 1 complaint/negativity can trigger a ban. But whether an event or incident is sufficient enough to trigger the blacklist is impossible to know.
One thing for sure - what itsmeitisss has claimed is definitely meritless, as many companies utilizing blacklists are still standing despite COVID-19.
FWIW - even FT here has a blacklist as well, and it is not even a "business".
I understand many don't believe that 1 complaint/negativity can trigger a ban. But whether an event or incident is sufficient enough to trigger the blacklist is impossible to know.
One thing for sure - what itsmeitisss has claimed is definitely meritless, as many companies utilizing blacklists are still standing despite COVID-19.
FWIW - even FT here has a blacklist as well, and it is not even a "business".
Yes, companies have blacklists for crazies who repeatedly complain about minor things in an aggressive manner, or who go off the rails and threaten. They don't blacklist people for making legitimate customer service complaints. I'm not sure I know where to begin, but no business is going to blacklist someone for providing feedback on a situation deemed not to have played out in an ideal way.
Dec 3, 2020, 1:41 pm
#149
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banned for life
blacklists
The OP’s opening and follow-up posts - and (with a couple of notable exceptions) subsequent replies and debate - are measured and considerate. Let’s keep it that way.
Last edited by Oxon Flyer; Dec 3, 2020 at 1:50 pm
Dec 3, 2020, 1:49 pm
#150
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I think you are confusing the two scenarios in the thread now.
Howard Long (OP) who had LHR-DOH-LHR booked and was denied as he did not have any right to enter Qatar and it was not a transit.
nufnuf77, whom Tobias-UK was replying to, and had LHR-DOH-VIE booked and was denied boarding since QR staff incorrectly believed he did not have a right to enter Austria, a clear mistake in his case and therefore gives rise to a claim for denied boarding under Art. 4 EC261.
Howard Long (OP) who had LHR-DOH-LHR booked and was denied as he did not have any right to enter Qatar and it was not a transit.
nufnuf77, whom Tobias-UK was replying to, and had LHR-DOH-VIE booked and was denied boarding since QR staff incorrectly believed he did not have a right to enter Austria, a clear mistake in his case and therefore gives rise to a claim for denied boarding under Art. 4 EC261.