Any airline that bans a customer for putting in a single complaint arising from an issue such as this risks facing a PR disaster.
Irrelevant. Airlines can create PR disasters even they are doing the right thing.
Plenty of people complain about care in hospitals. Some are legitimate, others ridiculous. However, none are banned.
Hospitals are very different from airlines.
Originally Posted by
itsmeitisss
There is a MASSIVE difference between a lifetime ban and deciding that a customer is beyond helping. If a customer gets a complaint wrong, by ranting and by convincing the CSR that they will "never fly with the airline again" then the CSR may see the customer as being beyond the point of placation. So it is important as a customer to not overplay your hand. But that isn't what the OP is doing, nor is it a ban. If you banned every customer who makes a complaint you would end up with very few customers remaining.
If you review the posts again, you should be able to see OP talked tough, insisting that he/she was incorrectly IDBed. And OP intended to file a complaint because of that.