Originally Posted by
garykung
The majority of companies, airlines or not, do have blacklists as a matter of fact. It is a matter if you know that and how exactly the lists work.
I understand many don't believe that 1 complaint/negativity can trigger a ban. But whether an event or incident is sufficient enough to trigger the blacklist is impossible to know.
One thing for sure - what itsmeitisss has claimed is definitely meritless, as many companies utilizing blacklists are still standing despite COVID-19.
FWIW - even FT here has a blacklist as well, and it is not even a "business".
Sorry, but this is complete nonsense.
Yes, companies have blacklists for crazies who repeatedly complain about minor things in an aggressive manner, or who go off the rails and threaten. They don't blacklist people for making legitimate customer service complaints. I'm not sure I know where to begin, but no business is going to blacklist someone for providing feedback on a situation deemed not to have played out in an ideal way.