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FAQ : BAEC : status extensions & Tier Point (re)qualification thresholds reduced

FAQ : BAEC : status extensions & Tier Point (re)qualification thresholds reduced

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Old Nov 30, 22, 4:11 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: stifle
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AS OF 11 July 2022:

BRITISH AIRWAYS PROTECTS TIER STATUS FOR ITS LOYAL EXECUTIVE CLUB MEMBERS
  • Gold Guest List with renewal dates July-December 2022 will be extended for a further 12 months
  • Gold members with renewal dates July-September 2022 will be extended for a further 12 months
  • Silver and bronze do not get any further renewal
  • However, Silver members with renewal dates July-September 2022 will given a 50% reduction in the amount of tier points needed (From 600 to 300 TPs)
  • Everyone else still gets the 25% reduction in tier points until 31 December. This also applies if you want to qualify for a higher status level.


See post 796 for further details https://www.flyertalk.com/forum/32452931-post796.html

https://www.britishairways.com/en-gb...efits#vouchers

20 Sep 21 Update - see post #3594 onwards

21 Dec 21 Update - see post #3942 onwards

20 Apr 22 Update - see post #4483 onwards

The graph Illustrated below covers simple renewal milestones (collection year start/end dates) onto a blue bar (mid blue represents your current membership year; dark blue represents the extension periods). This does not touch the effect tier jumps have on the extension end dates. You can find confirmation of the extension being added to your BAEC account via "My Executive Club". This is signified by the "Card expiry date"


Updated 20 September 2021


Coronavirus: How the Executive Club is supporting you
Were adding 12 months extra onto your Executive Club membership so you have more time to enjoy your benefits, whenever youre ready to fly.

All members will benefit, starting with those who have a Tier Point collection end date of July 2020, through to June 2021.

Whats more, it will be even easier to retain your status next time youre up for renewal, as weve decreased the amount of Tier Points needed by 25%. This is the same for upgrades thresholds too, making that next Tier more achievable.

This results in lower Tier qualification thresholds, as shown below:

Bronze: 225 Tier Points, or 18 eligible flights
Silver: 450 Tier Points or 37 eligible flights
Gold: 1125 Tier Points
Gold Guest List: 3,750 Tier Points (to attain), 2,250 Tier Points (to retain) [not in the original email but understood to be true]

You'll still need a minimum of 2 eligible flights for Bronze and 4 for Silver.

NB: These reduced qualification/requalification thresholds apply until 31 December 2022, regardless of when your membership year ends. They won't show on the BA app or website these will still say you need 300/600/1500 tier points but should you pass the reduced threshold for a higher tier, your level will increase as normal. If you requalify on an existing tier, your status will be extended by the end of January 2023.

To ensure our Members still have the opportunity to use their Gold Upgrade Vouchers, Companion Vouchers and Travel Together Tickets earned via a British Airways credit card, weve applied 6-month expiration extension to any current vouchers.

See link to BA site for further FAQs.



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Old Jun 18, 20, 11:51 am
  #1051  
 
Join Date: Jan 2013
Location: Vancouver
Programs: BA, Alaska, AA, KLM, Delta
Posts: 732
The beauty of this thread is if any FT member feels sufficiently hard done by and pursue a remedy outside of basic emails. this thread can be trotted out as to the ambiguities/uncertainties etc as to what the "terms" actually mean. Legal maxim in contract law (contract of adhesion where one party makes up the rules without the input of the other contracting party ie each of us as a member of the EC) the ambiguity will generally be resolved in favour of the EC member.
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Old Jun 18, 20, 12:21 pm
  #1052  
 
Join Date: Aug 2019
Programs: BA Exec Club
Posts: 90
Originally Posted by ThatT1Feeling View Post
The general understanding is that if you have an 8 July end date, then you get Gold to Aug 2021, but have to earn the lower threshold between 9 Jul 2020 and 8 Jul 2021 in order to extend to Aug 2022.

They don't provide an extra year (or even an extra month) and, yes, the email is therefore misleading.
So no benefit then - So 'nothing to make me smile' - cheers BA!
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Old Jun 18, 20, 2:09 pm
  #1053  
 
Join Date: May 2020
Programs: BA GOLD/ VS SILVER / WY GOLD/ SQ SILVER
Posts: 56
Has anyone's account actually been extended for a year yet? or are they only doing it when the tier point year is up?
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Old Jun 18, 20, 3:07 pm
  #1054  
 
Join Date: Nov 2006
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" Were adding 12 months extra onto your Executive Club membership so you have more time to enjoy your benefits, whenever youre ready to fly.

All members will benefit, starting with those who have a Tier Point collection end date of July 2020, through to June 2021."

Self explanatory surely - keywords "12 months extra"

I shall be expecting just that (silver already requalified ,Aug 2020 expiry) .So that means an expiry August 2022

. Its very clear cut and I expect what was promised
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Old Jun 18, 20, 3:13 pm
  #1055  
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Originally Posted by docklander View Post
" We’re adding 12 months extra onto your Executive Club membership – so you have more time to enjoy your benefits, whenever you’re ready to fly.

All members will benefit, starting with those who have a Tier Point collection end date of July 2020, through to June 2021."

Self explanatory surely - keywords "12 months extra"

I shall be expecting just that (silver already requalified ,Aug 2020 expiry) .So that means an expiry August 2022

. Its very clear cut and I expect what was promised
The extension is based on your current status, and if you have re-qualified for the next year before the extension, your status expiry date is not extended another year.
So, you would lose your Silver status in August 2021 unless you re-qualify again.

If you would like to extend your status until August 2022, you would need to earn 450 Tier Points between 9 July 2020 and 8 July 2021.
Although, you still have the chance to qualify for Gold until 8 July 2021, if you could achieve 1125 TP's by then.
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Old Jun 18, 20, 3:14 pm
  #1056  
 
Join Date: Aug 2019
Programs: BA Exec Club
Posts: 90
Originally Posted by docklander View Post
" Were adding 12 months extra onto your Executive Club membership so you have more time to enjoy your benefits, whenever youre ready to fly.

All members will benefit, starting with those who have a Tier Point collection end date of July 2020, through to June 2021."

Self explanatory surely - keywords "12 months extra"

I shall be expecting just that (silver already requalified ,Aug 2020 expiry) .So that means an expiry August 2022

. Its very clear cut and I expect what was promised
thats how I read it too. The email says 12 extra months so I hope it is that simple!
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Old Jun 18, 20, 3:17 pm
  #1057  
 
Join Date: Jul 2018
Location: London, UK
Programs: BAEC Gold
Posts: 1,011
Originally Posted by docklander View Post
" Were adding 12 months extra onto your Executive Club membership so you have more time to enjoy your benefits, whenever youre ready to fly.

All members will benefit, starting with those who have a Tier Point collection end date of July 2020, through to June 2021."

Self explanatory surely - keywords "12 months extra"

I shall be expecting just that (silver already requalified ,Aug 2020 expiry) .So that means an expiry August 2022

. Its very clear cut and I expect what was promised
As much as I agree with that should be the case, it isnt. I have asked. Im in the same situation with my Gold.

It seems you get 12 months extra onto the expiry date. But of course if you have already re-qualified the expiry hasnt changed, even though it will at your end of year.

So in your case your expiry is August 2020. So the 12 months you get is to August 2021 on the expiry. The fact you have already requalified (same situation as me) means you in essence dont benefit from this 12 months. The only benefit you will get is in the Aug 2020 to 2021 year you will need a reduced number of TPs to retain the status.

Summary seems to be: You get 12 months extra on your status except if you have already requalified then it wont apply to you as you have it anyway. So for those who have already requalified the only benefit is the reduced TP requirements for the next year.
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Old Jun 18, 20, 3:18 pm
  #1058  
 
Join Date: Jul 2011
Programs: BA Gold
Posts: 629
June 8th collection year end, no email received.

Zero TPs collected in the past TP year, but Gold card expiry currently showing as 31 July 2021.

Go figure.
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Old Jun 18, 20, 3:21 pm
  #1059  
 
Join Date: Jul 2018
Location: London, UK
Programs: BAEC Gold
Posts: 1,011
This is the important bit that seems to be very confusing, quoted from CWS from upthread as he put it far more succinctly than me:

This status will last you 12 further months than your current tier year and expiry date. If you already earned enough tier points for that to happen anyway, or had a recent status upgrade, then you dont benefit from the extension.
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Old Jun 18, 20, 4:13 pm
  #1060  
 
Join Date: Mar 2009
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Originally Posted by jay_cee87 View Post
thats how I read it too. The email says 12 extra months so I hope it is that simple!
To me the crucial, misleading, words are not the "12 extra months" but the "All members will benefit". Obviously not all members will benefit if what has been ascertained above proves to be correct. Before someone mentions the TP threshold reduction, that is seperate as it is covered afterwards under "Whats more....."
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Old Jun 18, 20, 9:41 pm
  #1061  
 
Join Date: Apr 2004
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Posts: 192
Originally Posted by eh220160 View Post
Great to hear! Was there a particular line of reasoning you used, other than "you cancelled my flights which would have landed me X TPs, so please kindly credit to my account"? I've put in the same request (as July year end) but just trying to get prepared to counter any initial resistance from BA. I'm also not Gold/GGL so will be dealing with the main customer service reps. Thanks!
No resistance encountered. In my request I gave them booking references, they came back requesting tickets numbers and that was it!
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Old Jun 19, 20, 4:34 am
  #1062  
 
Join Date: Nov 2006
Location: LCY-ORY
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Originally Posted by ISTFlyer View Post
The extension is based on your current status, and if you have re-qualified for the next year before the extension, your status expiry date is not extended another year.
So, you would lose your Silver status in August 2021 unless you re-qualify again.

If you would like to extend your status until August 2022, you would need to earn 450 Tier Points between 9 July 2020 and 8 July 2021.
Although, you still have the chance to qualify for Gold until 8 July 2021, if you could achieve 1125 TP's by then.
Indeed but i was told specifically i would get 12 months extra with a bit of a song and a dance , and.thats what i expect .I think thats perfectly reasonable .
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Old Jun 19, 20, 4:38 am
  #1063  
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Originally Posted by docklander View Post
Indeed but i was told specifically i would get 12 months extra with a bit of a song and a dance , and.thats what i expect .I think thats perfectly reasonable .
and some others have unequivocally been told they wont get 12 months extra if they have already upgraded/re-qualified this year.

i look forward to seeing the inevitable (and entirely avoidable) complaints when this all unfolds.
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Old Jun 19, 20, 5:53 am
  #1064  
 
Join Date: Jul 2005
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Originally Posted by KARFA View Post
and some others have unequivocally been told they won’t get 12 months extra if they have already upgraded/re-qualified this year.

i look forward to seeing the inevitable (and entirely avoidable) complaints when this all unfolds.
Totally. I know that the BAEC is a complex beast, with its monthly year-ends. It's also clear that the loyalty team is missing key people who aren't able to contribute to the policy as they are furloughed. I also know that they have had to model lots of different scenarios (including what it might mean for lounges once everything is up and running again if there are lots of cardholders promoted by the reduced thresholds etc.)

But to send out an email with such a positive title and core message (you get an extra year), when in fact it was only true for a percentage of the recipients, is quite an own-goal in terms of expectation management. At work, I always try to underpromise and overdeliver. It seems that BA has sadly gone the other way on this and it will unfold over the coming months as those not on FT start to realise that they're not getting what they thought they were getting. It's also concerning that for those of us on FT who have asked for clarifications, I think we have had alternative versions of almost every scenario already "confirmed" by BA, so I'm sure there will be challenges backed up with actual evidence (emails, twitter messages etc.)
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Last edited by ThatT1Feeling; Jun 19, 20 at 5:58 am
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Old Jun 19, 20, 5:54 am
  #1065  
 
Join Date: May 2016
Programs: BA
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Originally Posted by Glenlivet View Post
No resistance encountered. In my request I gave them booking references, they came back requesting tickets numbers and that was it!

​​​​​​​Just to say on this; I have posted previously saying that BA was not considering the flights I had booked that were cancelled.

I had to challenge them 3 times before they actually started looking into it properly. They kept focusing on where I finished the year, and weren't reading what I was writing about having flights cancelled.

So in my experience, challenge them back if they so no in the first or second instance; even though I had given them all the details in my original note to them, I had to re-spell it out a number of times before they would consider it. Chances are the agent hasn't quite read properly your request if they say no originally. After a few days of back and forth my case has now been submitted to their Loyalty team to see if they'll let me retain my status. (June year end so no idea what that means in the wider context of the extensions)
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