KARFA

yep.

in their defence they are probably struggling to grasp the details too. perhaps they should read this thread and 796?

testycal

Another data point (confirmation in writing from BAEC agent)

This response suggests a literal reading of the terms and conditions.
TP collection date = November 8
Card Expiry date = December 31 2021 (silver)
current TP = 430


"Thank you for coming back to us and for providing the information we requested.
I have checked your account and can see your Silver membership card expiry date is currently 31 December 2021. This will be automatically extended for a further 12 months so will be 31 December 2022. You will need to earn the lower threshold of 450 Tier Points and four eligible flights between 9 November 2021 and 8 December 2022 to renew at Silver for the following year."

carrotjuice

Very poor show for BA customer service to keep conveying inconsistent and at times incorrect information.

Isn’t the very basics of new product launch be to train your customer service staff first before launching (instead of leaving them to haplessly interpret and grasp)?

OverTheHorizon

I have to say, the whole thing seems to be crying out for a simple flowchart! The logic is really not that complicated... even a paper one issued to all call centres would do the job.

golfmad

The fault has to lie with the management on this one. After all, it's not like this new policy was rushed out as a knee-jerk reaction. BA took its time, no doubt thought it through carefully and then failed to communicate it properly with anyone including their own staff.

geo1005

Well I would be thrilled if this actually ends up being the case.

With a July 8 anniversary TP date I am currently well over the 600 needed to retain Silver and close to the reduced Gold threshold at 1125 - if that even applies to me for the next few weeks or only for my next TP year?!?! With my current card expiration of Aug 2021 already having showed showing on the website months ago, I am at a loss if I should do a quick TP run to get to 1125 BEFORE July 8, 2020 to secure Gold for two years or just wait until later in the year to resume normal flying and perhaps hit Gold later on in 2021. Unsure what to do because of the mixed-messages and lack of concrete info. Grrrrrr....

testycal

I have something in writing but who knows how this ultimately shakes down...moving targets are difficult to grasp to mix my metaphors.

Arsey00

Just got off the phone with the Gold line. Provided the supervisor understands the email correctly, the 25% discount definitely does apply to both the current year and the next.

August-baby Junior00 has 1155 TPs with another ~500 booked for July that we're still hoping to fly. She is currently silver. The agent has sent in a request to upgrade her to Gold for her current membership year as she has met the lowered requirement. Her further booking didn't seem relevant.

He initially thought that her TPs would not reset on 9 August, so I asked incredulously whether he was sure that was the case. He called a supervisor and returned with confirmation that her account will definitely zero out, but that she will need to earn 75% between 09 Aug 2020 and 08 Aug 2021 to renew.

BAECAddict

Another data point - 8 May collection year end and just received this very comprehensive response from a web form enquiry

So very happy that no travel actually needed between now and next May, although ironically I do actually have >1,125 TPs of travel planned this year!

florens

Rebook later to your 2021-2022 year.

Tobias-UK

Fake news, of course it was!

FlyingWelshie

I am on 965 TPs and contacted BA via twitter and the response was

Hi Alan. If you earn 1,125 Tier Points by 08 September 2020, you'll move to Gold and benefit for the 12-month extension. Now that sounds pretty good! Take care and stay safe!

DrGee

A literal reading of the "good news" email would lead to that conclusion. Keep that response safely tucked away in case of emergency.

KARFA

So yes the first bit is correct and if you get to 1125 by 8 September 2020 you will move to gold. However, under normal rules when you upgrade you get the status for the remainder of the current membership year and the next full membership year, so your expiry date on your gold card would be 30 October 2021 anyway. I am afraid the understanding is you would not get that extended to 30 October 2022.

Your 9 September 2021 to 8 September 2022 membership year status would depend on what you earned between 9 September 2020 to 8 September 2021, and the 25% reduced thresholds would apply, so only 1125 to get gold again.

Arsey00

I'm curious about my situation now. I also have 1155, with a November collection year end. My current card expires 2020. But now I've requalified on the lower level, so should I not have an expiry date of 2021? Meaning I'd have an additional year added on 09 November, to 2022?