Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Dec 6, 2021, 12:35 pm
#886
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
yes, sorry i should have included that detail.
for offline FTVs you can only use them for the same original passengers. for evouchers you can use them for anyone.
for offline FTVs you can only use them for the same original passengers. for evouchers you can use them for anyone.
Dec 8, 2021, 2:35 am
#887
Join Date: Mar 2013
Location: Berkshire
Programs: BAEC Silver
Posts: 380
How long is it taking for FTVs to arrive these days? Now a week since I applied and nothing received beyond the acknowledgement email. In the meantime it's a bit of a torture getting all the prepare to fly messages as if I hadn't already bailed out of the booking.
Dec 8, 2021, 2:39 am
#888
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Are you sure the acknowledgment email wasn’t the FTV? What did it say? Is this a BA holiday booking?
Dec 8, 2021, 2:45 am
#889
Join Date: Mar 2013
Location: Berkshire
Programs: BAEC Silver
Posts: 380
Flight booking - not holiday. The acknowledgement email arrived within an hour saying "We'll convert your booking into a voucher if your application is successful. You'll then receive an email in the next seven days with your voucher and more information on using it.".
Should I be worried?
Should I be worried?
Dec 8, 2021, 2:47 am
#890
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
That’s very odd. The last time we had acknowledgment emails was back in March last year when FTVs were taking a week to issue. Over the last few months I have consistently got the FTV email within the hour and no acknowledgment email prior to it.
Dec 8, 2021, 3:26 am
#892
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,916
Hi
the ftv deadline is checkin closing time which will generally be 1hr prior to departure . I personally would not cut it that close.
yes it is 24hrs prior for a regular refund ( need to call in though)
Regards
Tbs
Dec 8, 2021, 6:33 am
#893
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 3,028
Flight booking - not holiday. The acknowledgement email arrived within an hour saying "We'll convert your booking into a voucher if your application is successful. You'll then receive an email in the next seven days with your voucher and more information on using it.".
Should I be worried?
Should I be worried?
aks120
Dec 8, 2021, 6:42 am
#894
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,534
I have had to cancel two club Europe sets to Germany for Friday morning as both my wife and I have covid ( we are well). BA.com on Tuesday stated flights subject to disruption and allowed changes up to 355 days in advance. After some calls and planning, I tried to change last night only to be told to call. This I did and after a very long time, the agent came back to tell me new flights would costs £245 more. This effectively took fare to over £600 for two people on flight 3 months away and which were selling for £193 each.
This is where is gets bizarre.
I could cancel for a voucher and was told initially a voucher that required me to call back, but the agent could do the booking for me there and then.
It then transpire it was an e voucher and I could do it my self.
The upshot is I re booked in club Europe and retained two seats in club and still have £65 in a voucher. Why was I quoted £245 extra ?
Is this really confidence building
This is where is gets bizarre.
I could cancel for a voucher and was told initially a voucher that required me to call back, but the agent could do the booking for me there and then.
It then transpire it was an e voucher and I could do it my self.
The upshot is I re booked in club Europe and retained two seats in club and still have £65 in a voucher. Why was I quoted £245 extra ?
Is this really confidence building
Dec 8, 2021, 6:50 am
#895
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Indeed, pretty odd if your new flights were clearly costing less when you had a look on ba.com yourself.
In most cases now FTVs are being issued as evouchers, so I would advise try that route first by getting one and rebooking yourself - there is little advantage in calling first in order to do a BWC change unless there is some additional complication such as use of a GUF/241/joker.
You may still get an offline FTV and have to call to make the new booking, but you are no worse off doing that than had you called in the first place.
In most cases now FTVs are being issued as evouchers, so I would advise try that route first by getting one and rebooking yourself - there is little advantage in calling first in order to do a BWC change unless there is some additional complication such as use of a GUF/241/joker.
You may still get an offline FTV and have to call to make the new booking, but you are no worse off doing that than had you called in the first place.
Dec 8, 2021, 6:51 am
#896
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
I would say don't hesitate to reach out in this forum before calling BA so you know in advance what you should be getting. Once you have had the call you may well have boxed off your options so FT advice becomes less useful. There are 3 policies in this area, and you need to know which is which since they have different outcomes. If you have a confirmed diagnosis of COVID and supporting paperwork / digitalwork, then BA's policy allows a rebook to a new date without refaring. That's a standard policy, pre-pandemic, its sort-of discretionary so a polite approach is best on that one. What the agent did in your case was do a standard refare, the policy for which also existed pre-pandemic, only in those days the change fees meant on shorthaul it was rarely worth doing but it explains the £245 (plus you don't need to be polite!). BWC, so the third policy, gets you in this specific scenario an e-Voucher, which is so flexible that may well, in these uncertain times, be better than the free rebooking.
Dec 8, 2021, 8:12 am
#897
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Flight booking - not holiday. The acknowledgement email arrived within an hour saying "We'll convert your booking into a voucher if your application is successful. You'll then receive an email in the next seven days with your voucher and more information on using it.".
Should I be worried?
Should I be worried?
Dec 8, 2021, 9:21 am
#898
Join Date: Mar 2013
Location: Berkshire
Programs: BAEC Silver
Posts: 380
Something does seem to be broken. I've been receiving emails and texts over the last week that seem to assume I didn't cancel the flight. Presumably I was assumed to be a no show when each flight closed.
If I look at the booking the first leg is now marked as "flown" even though I've been stuck in Berkshire rather than swanning around sultry Colorado.
I've asked for clarification from BA and now await a response.
If I look at the booking the first leg is now marked as "flown" even though I've been stuck in Berkshire rather than swanning around sultry Colorado.
I've asked for clarification from BA and now await a response.
Dec 9, 2021, 2:12 am
#899
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,534
Best wishes to you and MrsBinman, for a speedy and hassle-free recovery.
I would say don't hesitate to reach out in this forum before calling BA so you know in advance what you should be getting. Once you have had the call you may well have boxed off your options so FT advice becomes less useful. There are 3 policies in this area, and you need to know which is which since they have different outcomes. If you have a confirmed diagnosis of COVID and supporting paperwork / digitalwork, then BA's policy allows a rebook to a new date without refaring. That's a standard policy, pre-pandemic, its sort-of discretionary so a polite approach is best on that one. What the agent did in your case was do a standard refare, the policy for which also existed pre-pandemic, only in those days the change fees meant on shorthaul it was rarely worth doing but it explains the £245 (plus you don't need to be polite!). BWC, so the third policy, gets you in this specific scenario an e-Voucher, which is so flexible that may well, in these uncertain times, be better than the free rebooking.
I would say don't hesitate to reach out in this forum before calling BA so you know in advance what you should be getting. Once you have had the call you may well have boxed off your options so FT advice becomes less useful. There are 3 policies in this area, and you need to know which is which since they have different outcomes. If you have a confirmed diagnosis of COVID and supporting paperwork / digitalwork, then BA's policy allows a rebook to a new date without refaring. That's a standard policy, pre-pandemic, its sort-of discretionary so a polite approach is best on that one. What the agent did in your case was do a standard refare, the policy for which also existed pre-pandemic, only in those days the change fees meant on shorthaul it was rarely worth doing but it explains the £245 (plus you don't need to be polite!). BWC, so the third policy, gets you in this specific scenario an e-Voucher, which is so flexible that may well, in these uncertain times, be better than the free rebooking.
i didn’t know about the covid rebooking but I did tell the agent we had covid and they didn’t know either. In the end it has worked to my benefit.
Dec 9, 2021, 10:56 am
#900
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 3,028
Just to update - I kept getting emails as if I hadn’t applied for a voucher (check in etc) so I phone the GGL Line - lady couldn’t understand but it appeared that my flight had not been transferred to a voucher. She did it quickly and I got the normal email back with my voucher amount.
I would phone up if you have had one of these emails.
aks120
I would phone up if you have had one of these emails.
aks120