Improvements to Gold Upgrade Voucher bookings
Aug 23, 2019, 2:45 am
#91
Join Date: Apr 2018
Programs: BAEC Gold, Emirates Skywards Silver
Posts: 170
No, it does not work in my case. In fact the request to me for proof that GUF rules have improved emanates from BAEC India. They are not aware of this!
This is why I am asking for a telephone number that has successfully done this upgrade.
This is why I am asking for a telephone number that has successfully done this upgrade.
Aug 23, 2019, 3:15 am
#92
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,344
If you get the same response, ask for a supervisor.
In their defence, however, the T&Cs for GUFs on BA.com do still have the "subject to reward capacity" wording.
Aug 23, 2019, 3:25 am
#93
Join Date: Apr 2018
Programs: BAEC Gold, Emirates Skywards Silver
Posts: 170
So your suggestion does not work for me. A number, and if possible, with specific person's name would be much appreciated.
Aug 23, 2019, 3:37 am
#94
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,344
Then go without.
The only other contacts would be the GGL team, who wouldn't deal with you as you're not GGL and would direct you to the Gold line.
So either Skype BA Gold line, or give up. Or email customer relations asking for clarification on the rules.
The only other contacts would be the GGL team, who wouldn't deal with you as you're not GGL and would direct you to the Gold line.
So either Skype BA Gold line, or give up. Or email customer relations asking for clarification on the rules.
Aug 23, 2019, 3:38 am
#95
Join Date: Feb 2005
Location: London
Programs: BAEC Gold, IHG Spire Ambassador, Starbucks Gold,
Posts: 624
I'm just going to pop in with a couple of points and suggestions to help you with your issue and expectations:
You can afford thousands for the airfare but cannot afford the phone call? Get a Skype account and call the freephone number. https://www.britishairways.com/trave...b/public/en_gb has loads of numbers, and if you log into your account you will get the 0800 Gold number.
You are not going to get the name and number of a specific person to speak to to handle your booking. You could email the Executive Club and ask them to send the information? How long ago did you book? Can you cancel and rebook with someone who knows what they are doing?
You are not going to get the name and number of a specific person to speak to to handle your booking. You could email the Executive Club and ask them to send the information? How long ago did you book? Can you cancel and rebook with someone who knows what they are doing?
Aug 23, 2019, 4:04 am
#96
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,858
I'm slightly astonished that anyone who is BA Gold hasn't got Skype, or another VOIP provider, installed on their mobile phone or tablet or laptop. Even if using 3g or 4G data then it's going to be cheaper than many alternatives, and on wifi it's near enough free. If a BT customer they too have an an App that allows calls to be made at the same amount as the home landline.
Aug 23, 2019, 4:10 am
#97
Join Date: Jun 2016
Location: London
Programs: BA Silver, Marriott Platinum, Hilton Gold
Posts: 302
I'm slightly astonished that anyone who is BA Gold hasn't got Skype, or another VOIP provider, installed on their mobile phone or tablet or laptop. Even if using 3g or 4G data then it's going to be cheaper than many alternatives, and on wifi it's near enough free. If a BT customer they too have an an App that allows calls to be made at the same amount as the home landline.
Aug 23, 2019, 4:13 am
#98
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,344
Aug 23, 2019, 6:45 am
#99
Join Date: Mar 2017
Location: BCN
Programs: BA GGL, IB, LH, IHG Gold
Posts: 582
I can't afford to spend another small fortune on long distance calls to BAEC and wait for nearly half an hour for someone to pick up (even on dedicated Gold lines)
Use Skype to call, pay 0p per minute, apply GUF. Delete Skype and back to
Aug 23, 2019, 8:53 am
#101
Join Date: May 2009
Location: London
Programs: BA Gold, IHG Platinum, HH Diamond, Hertz PC,
Posts: 1,986
Aug 23, 2019, 7:28 pm
#102
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 935
Aug 27, 2019, 3:40 am
#103
Join Date: Aug 2012
Posts: 2,676
Right - I'm sorry for asking what might seem like a brutally easy question, but I'm read the thread, I've read the main GUF thread and I'm still confused as to the exact situation.
I have a CW flight booked through a TA (expedia in this case since it was the only place I could find the fare). I'd like to apply the GUF2 (but just for me - won't use it otherwise).
Am I right in thinking that:
I have a CW flight booked through a TA (expedia in this case since it was the only place I could find the fare). I'd like to apply the GUF2 (but just for me - won't use it otherwise).
Am I right in thinking that:
- I can do this directly with BA since it is an existing booking (I won't have a hope in hell in getting expedia to do it)
- I just need A class availability in F
Aug 27, 2019, 4:43 am
#104
Join Date: Apr 2018
Programs: BAEC Gold, Emirates Skywards Silver
Posts: 170
Just a quick update on my request to BA to apply the GUF upgrade to my reservation on WTP.
BA got back to me asking for evidence of the new policy.
I just sent them the website link of executive traveller on a recent article that this is possbible
( https://www.executivetraveller.com/b...-guf2-vouchers
and today I got an email from BA approving my GUF and quoting me additional taxes (from WTP to CW) so that they can issue the tickets.
All is well that ends well.
BA got back to me asking for evidence of the new policy.
I just sent them the website link of executive traveller on a recent article that this is possbible
( https://www.executivetraveller.com/b...-guf2-vouchers
and today I got an email from BA approving my GUF and quoting me additional taxes (from WTP to CW) so that they can issue the tickets.
All is well that ends well.
Aug 27, 2019, 12:23 pm
#105
Join Date: Aug 2012
Posts: 2,676
Right - I'm sorry for asking what might seem like a brutally easy question, but I'm read the thread, I've read the main GUF thread and I'm still confused as to the exact situation.
I have a CW flight booked through a TA (expedia in this case since it was the only place I could find the fare). I'd like to apply the GUF2 (but just for me - won't use it otherwise).
Am I right in thinking that:
I have a CW flight booked through a TA (expedia in this case since it was the only place I could find the fare). I'd like to apply the GUF2 (but just for me - won't use it otherwise).
Am I right in thinking that:
- I can do this directly with BA since it is an existing booking (I won't have a hope in hell in getting expedia to do it)
- I just need A class availability in F
REALLY easy process. I took a chance having re-read the threads and called BA. Rang gold line - explained what I wanted - agent did some extra security since it's a TA booking, checked for A class, nabbed the seats (which made me panic as the a class availability disappeared with it when I refreshed EF!) and then went off to fares to get tax difference before offering to re-ticket without me on the phone.
Agent knew exactly the rules and said she did want to double check because the offering "keeps changing".
Shame I won't make it to 2500 in the future (change of job) - as these vouchers are great.