Jan 5, 2019, 2:20 am
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jan 23, 2024, 3:51 am
#1171
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 318
Error switches between "You don't have permission....." or "Your login details are incorrect" or the page does not load at all.
They must've fired all the interns.
Since I couldn't book online yesterday, I called in - after being told that they were real busy due to the weather (and not because their website doesn't work) - my call was answered within a few seconds. It then took the agent, who seemed quite experienced, almost 45 minutes to book a simple avios redemption due to various errors. Seems their internal systems are not working either.
Jan 23, 2024, 3:53 am
#1172
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 318
Not sure if this a BA.com issue or a Companion Voucher issue: but there are a couple of destinations where attempting to book two passengers in Business with avios & the premium companion voucher BA.com returns regular U class availability (I've checked Expertflyer with a UK Point of Sale and there are plenty of I class seats on BA operated services). The destinations I've seen this issue for are PHX and LAS, but selecting LAX works fine to access I class.
Is this a BA.com issue and if I call BA the phone agents will be able to book me into UK PoS I class seats, or is this an known but unpublished limitation of the Premium Amex companion voucher's ability to access I class?
Is this a BA.com issue and if I call BA the phone agents will be able to book me into UK PoS I class seats, or is this an known but unpublished limitation of the Premium Amex companion voucher's ability to access I class?
Jan 23, 2024, 4:10 am
#1174
Join Date: Jan 2013
Programs: BAEC GfL
Posts: 346
Both Mrs Royalscot and I are getting this when we try to log in
Sean Doyle must be pulling his hair out as these frequent web site failures, lots of money no doubt going elsewhere
Sorry
We regret to advise that this section of the site is temporarily unavailable.Sean Doyle must be pulling his hair out as these frequent web site failures, lots of money no doubt going elsewhere
Jan 23, 2024, 6:47 am
#1175
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,294
Grrrr!
Struggling since last night to get into my account. All sorts of errors this one is the latest just now:
An error (502 Bad Gateway) has occurred in response to this request.
An error (502 Bad Gateway) has occurred in response to this request.
Jan 23, 2024, 6:49 am
#1176
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,601
I'm trying to change an Avios booking by phone and the agent is "getting some system errors"....
So for a simple cabin change that was an agent trying for 28 minutes, failing and now sending it off to the back office. The cost of that must add up quickly...
So for a simple cabin change that was an agent trying for 28 minutes, failing and now sending it off to the back office. The cost of that must add up quickly...
Last edited by Swanhunter; Jan 23, 2024 at 6:58 am
Jan 23, 2024, 7:06 am
#1177
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 318
I had an agent take 45 min for a simple avios redemption (which I could have done on the website if it was working) also due to system errors. She sent it of to be manually ticketed and I still haven't got a confirmation email - 24 hours later.
Jan 23, 2024, 9:11 am
#1178
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,672
....aaaaaand, it's down again. Half way through a booking search. Same error on mobile/desktop and app won't refresh.
Pathetic.
Pathetic.
Jan 23, 2024, 12:09 pm
#1179
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,209
I called, yes and got only the taxes refunded minus GBP 15 cancellation fee. I can't be bothered to complain. It was a non-refundable ticket.
Jan 23, 2024, 12:40 pm
#1180
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,563
I am getting in on Edge and not on Chrome, might be worth a cookie clear etc.
Weirdly have just realised that I am using Edge much more than Chrome now, even at home....
And new look Teams....
I feel dirty....
Weirdly have just realised that I am using Edge much more than Chrome now, even at home....
And new look Teams....
I feel dirty....
Jan 23, 2024, 1:15 pm
#1182
Join Date: Nov 2019
Location: Newcastle, UK
Programs: BAEC GGL, IHG Platinum, FlyingBlue Gold, Hilton Diamond, Mucci des repas d'enfant
Posts: 3,077
Well at lest the site is up… barely
BAs IT takes a lot of stick but it’s absolutely deserved for this current farce, most of the day has been 403 errors.
BAs IT takes a lot of stick but it’s absolutely deserved for this current farce, most of the day has been 403 errors.
Jan 23, 2024, 1:44 pm
#1183
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,515
That looks like some resources haven't been loaded from the CDN. This could also explain 403 errors (e.g. required resource hasn't been loaded). I'd try to clear browser's cache/cookies and try again - that usually helps.
Jan 23, 2024, 2:15 pm
#1184
Join Date: Mar 2016
Location: Hampshire, UK & Bangor, N.I
Programs: BA Gold, Hyatt Globalist
Posts: 237
Given how many times it's fallen over in the past what decade?! and here we still are, I'm not optimistic. I suspect barely enough for a sticking plaster and more money spent on making the front end even less functional, while rebranding it with a 'whole new look'.
Jan 24, 2024, 2:22 am
#1185
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 318
I got it to work perfectly by opening a new private/incognito window and changing the location to Switzerland (changed the gb in the address to ch).
The website was responding snappily (faster than I've ever seen!), and I was able to make a booking easily.
Opened a new window with gb as the location and the website stopped responding!
The website was responding snappily (faster than I've ever seen!), and I was able to make a booking easily.
Opened a new window with gb as the location and the website stopped responding!