Jan 5, 2019, 2:20 am
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jan 27, 2024, 11:19 am
#1231
Join Date: Mar 2015
Programs: BA Gold, Hilton Diamond
Posts: 713
I phoned up to make my booking but they were having issues too. The flights have been reserved but it’s had to be sent to the fares team for a manual fare calculation so I should be getting a call back at some point to confirm the amount I’ll need to pay. The guy on the phone said I should hear back within 24 hours so we’ll wait and see
Jan 28, 2024, 2:00 am
#1233
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 3,037
Lots of people; check out the dedicated thread for this and many other ongoing issues. 
Last edited by Misco60; Jan 28, 2024 at 4:03 am Reason: Removed circular link following merging of threads.
Jan 28, 2024, 5:32 am
#1234
Join Date: May 2010
Location: Scotland
Programs: BA Exec Club (Silver)
Posts: 458
I get this periodically. It’s almost always when using Safari on my Mac desktop. Rarely, if ever, happens on my mobile or iPad. It’s happens to me on both BA.com and the BA EC shopping portal.
Clearing the internet history, cookies etc seems to solve the problem for myself.
Clearing the internet history, cookies etc seems to solve the problem for myself.
Last edited by GlasgowBlue; Jan 30, 2024 at 1:11 am
Jan 29, 2024, 7:34 am
#1236
Original Member
Join Date: May 1998
Programs: One World
Posts: 557
Jan 29, 2024, 8:52 am
#1237
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,612
One annoying thing that keeps cropping up is the web site (and from comments about the app) changes the dates of travel if hitting the back-button or edit travel. For example, for some unknown reason if the initial search is for flights for 9-14 March, and you look at those dates then go back using the 'edit travel' option, it returns you to the search page - but both dates are now one day earlier.
Jan 29, 2024, 5:28 pm
#1238
Join Date: Dec 2007
Programs: BA Gold, UA Premier Platinum, Bonvoy Platinum, OnBusiness, Eurostar C.Blanche
Posts: 107
Here’s a new one - at least for me - never seen this before since I have joined BAEC in 2012
I’m logged into BAEC, trying to retrieve a booking from my “upcoming flights” list - and then this happens…
I’m logged into BAEC, trying to retrieve a booking from my “upcoming flights” list - and then this happens…
Jan 30, 2024, 12:30 am
#1239
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 3,131
I had this one - log out and access your booking via MMB and your PNR. That workaround worked for me!
aks120
aks120
Jan 30, 2024, 3:32 am
#1241
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 535
In App digital boarding pass for flight today contained totally corrupted information but got me onto my flight successfully.
QR code successfully scanned me through security and through gate boarding scan although the written flight number, date of travel, route all incorrect and taken from a flight flown last week. The recorded seat assignment was correct.
Whatever was contained in the QR code was sufficient to get me on the flight.. Only noticed the garbage contained on the BP just before boarding.
QR code successfully scanned me through security and through gate boarding scan although the written flight number, date of travel, route all incorrect and taken from a flight flown last week. The recorded seat assignment was correct.
Whatever was contained in the QR code was sufficient to get me on the flight.. Only noticed the garbage contained on the BP just before boarding.
Jan 30, 2024, 3:41 am
#1242
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,948
The funny thing is after using the s**tshow that is BA.com & the BA app for years it's such a shock to use one that just works!
I had to change an AS booking yesterday - went into MMB on their website, clicked 'change flight' then on a multi-sector itin was able to cancel one sector and change another, received immediate confirmation and credit for the difference to my (newly created) Alaska Airlines wallet and when I went into the app it immediately popped up 'your flights have changed' and showed all the new flights. Total time taken (including signing up for their mileage programme) was ~3 min!! Meanwhile with BA I'm lucky to even be able to get the details of a booking I've recently made unless I clear the app cache and sign back in again!
I had to change an AS booking yesterday - went into MMB on their website, clicked 'change flight' then on a multi-sector itin was able to cancel one sector and change another, received immediate confirmation and credit for the difference to my (newly created) Alaska Airlines wallet and when I went into the app it immediately popped up 'your flights have changed' and showed all the new flights. Total time taken (including signing up for their mileage programme) was ~3 min!! Meanwhile with BA I'm lucky to even be able to get the details of a booking I've recently made unless I clear the app cache and sign back in again!
Jan 30, 2024, 3:43 am
#1243
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,948
In App digital boarding pass for flight today contained totally corrupted information but got me onto my flight successfully.
QR code successfully scanned me through security and through gate boarding scan although the written flight number, date of travel, route all incorrect and taken from a flight flown last week. The recorded seat assignment was correct.
Whatever was contained in the QR code was sufficient to get me on the flight.. Only noticed the garbage contained on the BP just before boarding.
QR code successfully scanned me through security and through gate boarding scan although the written flight number, date of travel, route all incorrect and taken from a flight flown last week. The recorded seat assignment was correct.
Whatever was contained in the QR code was sufficient to get me on the flight.. Only noticed the garbage contained on the BP just before boarding.
