Nov 13, 2018, 12:10 am
Last edit by: Scotflyer80
Currently these aircraft are based in LHR T5. The registrations are:
A320neo
G-TTNA
G-TTNB
G-TTNC
G-TTND
G-TTNE
G-TTNF
G-TTNG
G-TTNH
G-TTNI
G-TTNJ
G-TTNK
G-TTNL
G-TTNM
G-TTNO
A321neo
G-NEOP
G-NEOR
G-NEOS
G-NEOT
G-NEOU
G-NEOV
G-NEOW
G-NEOX
G-NEOY
G-NEOZ
A320neo
G-TTNA
G-TTNB
G-TTNC
G-TTND
G-TTNE
G-TTNF
G-TTNG
G-TTNH
G-TTNI
G-TTNJ
G-TTNK
G-TTNL
G-TTNM
G-TTNO
A321neo
G-NEOP
G-NEOR
G-NEOS
G-NEOT
G-NEOU
G-NEOV
G-NEOW
G-NEOX
G-NEOY
G-NEOZ
NEOs and a couple of SH changes
Jan 2, 2018, 7:35 am
#121
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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To help with comparisons, here is the existing Pinnacle seat (flipped 180 degrees to make it easier to relate). The thing to compare is the width of the bright yellow with the main back of dark blue. (i.e. ignore the table on the back).
Jan 2, 2018, 7:51 am
#122
Community Director
Join Date: Jan 2009
Location: Norwich, UK
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If the reduction in seat back width has a corresponding decrease for the area you put your posterior on, then ouch!
That looks absolutely savage, so whilst the newness of the seat will possibly mean it's not so uncomfortable to start initially with less compressed padding, very soon that looks like it'll become very, very uncomfortable.
That looks absolutely savage, so whilst the newness of the seat will possibly mean it's not so uncomfortable to start initially with less compressed padding, very soon that looks like it'll become very, very uncomfortable.
Jan 2, 2018, 7:54 am
#123
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
so the magazines are now going back to their original position meaning less legroom. And those short arm rests are awful. They are the same as those on IB. we defintely going to be traveling in worse conditions...
Jan 2, 2018, 8:09 am
#124
Join Date: Jul 2014
Location: Marseille, France
Programs: Accor (Gold), IHG (Gold), Bonvoy (F&F)
Posts: 27
FYI: It is a legal requirement for them to serve (free) water, so that cant go.. of course, whether in reality it's easy to get hold of is another q.
Last edited by NWIFlyer; Jan 2, 2018 at 8:23 am Reason: Fix quote
Jan 2, 2018, 8:14 am
#125
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
i didn’t notice the pitch as I won the sprint across the apron to get an exit row. It was the experience I was referring to, which is why I now understand the expression cattle class. Held in a non air conditioned gate at ALC in 30 degrees Celsius even though aircraft still hadn’t arrived. The sprint to get the best seats, with the disabled passengers at the front of the gate literally being pushed out of the way, the constant sell on board and finally those stupid on time arrivals horns even though we were 15 mins late. I pointed out the late arrival to which the cabin crew replied that anything under 20 mins was considered in time. I asked whether the same principle would be applied if I arrived 15 mins after check in had closed.
Jan 2, 2018, 10:39 am
#126
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
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Jan 2, 2018, 10:50 am
#127
Join Date: May 2013
Posts: 6,349
Shame about the trumpet though. Maybe BA could have a violin.
Jan 2, 2018, 11:03 am
#128
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
Many companies, including BA, otherwise they would not continuously pay to measure exactly that nor worry about it when it declines as sharply as it has for BA of late. It’s not as though the BA NPS studies discussed on this forum in recent months had been either requested, brought about, or conducted by students.
Do you or any of the others so obsessed with these surveys have any evidence to support that BA are remotely interested in them?
For all you know BA anticipated such a fall and it is incorporated in its business plan.
I am afraid my view of promoter surveys and many other customer surveys is that they are simply crap. If this nonsense has any influence on your business, you have limited grasp of your business and probably won’t have a business much longer.
Jan 2, 2018, 11:09 am
#129
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,541
You are perfectly entitled to believe that 'customers surveys [...] are simply crap'. The point several of us have made is simply that your perception is not shared by BA, which, according to your prediction, won't have a business much longer. This is why they keep running those surveys including the NPS question regardless of its worth, and I think they might still have a business for quite a few years to come.
Last edited by orbitmic; Jan 2, 2018 at 11:17 am
Jan 2, 2018, 11:17 am
#130
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
'Drinking water', and 'water' are two very different things on BA.
M
Jan 2, 2018, 11:29 am
#131
Join Date: Apr 2015
Programs: Some
Posts: 5,258
"Customer satisfaction is an important lead indicator of the Group financial performance. The customer measure “Net Promoter Score” (NPS) will be added as a non-financial performance indicator in 2017. This measure will be used in the Group’s 2017 incentive plan."
For reference, NPS therefore has a 8.33% weighting as part of Willie Walsh's bonus calculation for 2017, so I'm pretty sure he is at the very least 'remotely interested' in where NPS is currently coming out.
Last edited by lost_in_translation; Jan 2, 2018 at 1:13 pm
Jan 2, 2018, 11:36 am
#132
Join Date: Jan 2016
Location: LHR/ATH
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Posts: 4,489
By the way, I just pulled this from Recaro's Website.
I would assume that their position is naturally biased, but they claim not to have sacrificed passenger comfort!
I would assume that their position is naturally biased, but they claim not to have sacrificed passenger comfort!
Jan 2, 2018, 11:41 am
#133
Community Director
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Many, many companies of all sizes are interested in NPS. It is a well-established, consistent measure that helps companies understand - with the underlying data - whether or not they’re relating to the customers they need to retain to grow their business.
I would be absolutely astonished if a company such as BA wasn’t interested.
I would be absolutely astonished if a company such as BA wasn’t interested.
Jan 2, 2018, 11:41 am
#134
Join Date: May 2013
Posts: 6,349
I suppose next you will start beating your other drum and saying only those who pay for their own tickets should have a view.
Jan 2, 2018, 11:42 am
#135
Ambassador, British Airways Executive Club, easyJet and Ryanair
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