DYKWIA - The 2017 thread
Dec 15, 2017, 12:01 am
#1066
Join Date: Jul 2013
Location: GYD
Programs: Azerbaijan Airlines Gold, Turkish Miles and Smiles, IHG Plat
Posts: 663
In WH Smith yesterday morning, before an early flight, when an older gentleman (50s?) walks up to the empty counter.
The sole member of staff asks him if he could please use one of the self-service checkouts
"NO. I WANT TO BE SERVED HERE. I DON'T WANT TO USE A MACHINE"
"It's OK sir, I'll show you how to use it"
"IT'S A POINT OF PRINCIPLE, I WONT USE A MACHINE. I DEMAND TO BE SERVED HERE."
The member of staff takes his items and starts scanning them on the self checkout for him
"DO YOU KNOW HOW MUCH BONUS YOUR BOSS MAKES BECAUSE HE DOESN'T EMPLOY ENOUGH PEOPLE??"
Felt quite sorry for the poor employee.
The sole member of staff asks him if he could please use one of the self-service checkouts
"NO. I WANT TO BE SERVED HERE. I DON'T WANT TO USE A MACHINE"
"It's OK sir, I'll show you how to use it"
"IT'S A POINT OF PRINCIPLE, I WONT USE A MACHINE. I DEMAND TO BE SERVED HERE."
The member of staff takes his items and starts scanning them on the self checkout for him
"DO YOU KNOW HOW MUCH BONUS YOUR BOSS MAKES BECAUSE HE DOESN'T EMPLOY ENOUGH PEOPLE??"
Felt quite sorry for the poor employee.
The guy had a valid point and it's the main reason I refuse to use self-check out in supermarkets.
Dec 15, 2017, 5:07 am
#1068
Join Date: Nov 2016
Location: London
Programs: Newbie BA Gold
Posts: 570
I'm sure the minimum wage staff love you telling them this. They know why the SSCO machines are there, so do you. Will you stop shopping there if you have to use one? No. Then WHS doesn't care. Yes? Well 99.9% of customers will still come so WHS still don't care. You've simply made that one person's day a little bit more miserable.
If you want to complain, say it to a manger or put it in writing. Bottom rung front line staff aren't paid enough to care. Same with pax getting shirty with crew asking for £2.30 for a cup of hot water. They don't make up the rules, so don't blame it on them!
If you want to complain, say it to a manger or put it in writing. Bottom rung front line staff aren't paid enough to care. Same with pax getting shirty with crew asking for £2.30 for a cup of hot water. They don't make up the rules, so don't blame it on them!
Dec 15, 2017, 5:25 am
#1069
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
I suppose its quite debatable. I don't think most people can be bothered to complain to managers or even at all. But if everyone who didn't like something complained directly to front line staff (which is relatively easy to do), wouldn't that send a pretty powerful message to the managers?
(unless they're targeted on some of the measures in the annual opinion survery... 
)
Dec 15, 2017, 7:04 am
#1070
Join Date: Apr 2012
Location: London
Programs: BA Gold, Hilton Silver, Marriott Gold, Avis Preferred Plus
Posts: 139
I'm sure the minimum wage staff love you telling them this. They know why the SSCO machines are there, so do you. Will you stop shopping there if you have to use one? No. Then WHS doesn't care. Yes? Well 99.9% of customers will still come so WHS still don't care. You've simply made that one person's day a little bit more miserable.
If you want to complain, say it to a manger or put it in writing. Bottom rung front line staff aren't paid enough to care. Same with pax getting shirty with crew asking for £2.30 for a cup of hot water. They don't make up the rules, so don't blame it on them!
If you want to complain, say it to a manger or put it in writing. Bottom rung front line staff aren't paid enough to care. Same with pax getting shirty with crew asking for £2.30 for a cup of hot water. They don't make up the rules, so don't blame it on them!
Dec 15, 2017, 7:24 am
#1071
Join Date: May 2013
Posts: 6,349
I don't agree. They are there to be the face of an organisation as well as other aspects of their job and should expect it. They deserve respect and politeness I never rant at the front line staff, I always make sure they know I take no issue with them or their behaviour but that it is their organisations decisions I have a problem with.
Dec 15, 2017, 10:29 am
#1072
Join Date: Jul 2013
Location: GYD
Programs: Azerbaijan Airlines Gold, Turkish Miles and Smiles, IHG Plat
Posts: 663
Dec 15, 2017, 12:49 pm
#1073
Join Date: Sep 2008
Location: Renfrew
Programs: BA - Bronze : HHonnors Gold : Hyatt Gold
Posts: 189
Dec 15, 2017, 1:58 pm
#1074
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Maybe we could have reports of some other DYKWIA. This WH Smith DYKWIA is attracting far too much attention, whichever side you're on, although the 'manger' bit was pretty darn good!
I guess I'm just saying, I demand more DYKWIA stories.
I guess I'm just saying, I demand more DYKWIA stories.
Dec 15, 2017, 3:27 pm
#1075
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
How about the two gentlemen (stretching the use of the term there) on QR BOM-DOH last week who remained in flat bed mode when asked repeatedly by the cabin crew to put the seat into landing mode? In the end two crew members manually adjusted their seats for them just prior to landing. It wasn't a language issue they just chose to say ok and then ignore her request.
Dec 16, 2017, 9:11 am
#1076
Join Date: Sep 2012
Location: Edinburgh
Programs: BA Gold, Accor Silver, Flying Blue Zilch, East Coast Rewards Lots&lots, Miles & More nada
Posts: 288
Funny you should mention that. I happened to be using an online discussion forum (which shall remain nameless) the other day when one user declared that they were insufficiently amused by the to-and-fro being offered. They did have a point - it was all becoming somewhat monomaniacal - but their suggested solution was to demand that others produce material they found more entertaining. Which in itself was entertaining so one could say that the problem solved itself. 
Dec 16, 2017, 9:23 am
#1077
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,406
I have an older DYKWIA story with a friend being the offending party (i.e. the DYKWIA). The whole thing happened on SQ and I was lucky enough not to be on board. He complained afterwards to me .
It starts with him booking a trip on SQ to Bali. He and his +1 were determined to spend 19hrs of flight luxuriously which is why they booked economy on SQ. The big day arrives and they fly off to sun, palm trees and magnificent beaches. During the flight to Singapore, my DYKWIA-friend decides that he can no longer take it. He had already complained about the food being rather poor and now he makes a fuss about him feeling not so well. He calls the flight attendant and explains that he's feeling lightheaded and that she should accommodate him somewhere where he can rest for a while. The flight attendant - as friendly as they always are on SQ - says that the cabin is fully booked and therefore not possible. Good old DYKWIA says "Well, then you have to put me into C. I really need to lie and rest. I'm feeling slightly dizzy" "That's unfortunately not possible" "Well, then I'm going to lie on the floor". My DYKWIA-friend then proceeds to lie in the aisle, a move that didn't go well for him. The flight attendant changes her tone and tells him now to sit in his allocated seat. He angrily accepts it and the events seem to have infuriated him that much that he was still fuming when he told me about it nearly 2 months after it happened.
I shall call this the DYKWIA man baby. Seems to sum this up pretty well...
. It starts with him booking a trip on SQ to Bali. He and his +1 were determined to spend 19hrs of flight luxuriously which is why they booked economy on SQ. The big day arrives and they fly off to sun, palm trees and magnificent beaches. During the flight to Singapore, my DYKWIA-friend decides that he can no longer take it. He had already complained about the food being rather poor and now he makes a fuss about him feeling not so well. He calls the flight attendant and explains that he's feeling lightheaded and that she should accommodate him somewhere where he can rest for a while. The flight attendant - as friendly as they always are on SQ - says that the cabin is fully booked and therefore not possible. Good old DYKWIA says "Well, then you have to put me into C. I really need to lie and rest. I'm feeling slightly dizzy" "That's unfortunately not possible" "Well, then I'm going to lie on the floor". My DYKWIA-friend then proceeds to lie in the aisle, a move that didn't go well for him. The flight attendant changes her tone and tells him now to sit in his allocated seat. He angrily accepts it and the events seem to have infuriated him that much that he was still fuming when he told me about it nearly 2 months after it happened.
I shall call this the DYKWIA man baby. Seems to sum this up pretty well...
Dec 16, 2017, 9:54 am
#1078
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
The flight attendant - as friendly as they always are on SQ - says that the cabin is fully booked and therefore not possible. Good old DYKWIA says "Well, then you have to put me into C. I really need to lie and rest. I'm feeling slightly dizzy" "That's unfortunately not possible" "Well, then I'm going to lie on the floor". My DYKWIA-friend then proceeds to lie in the aisle, a move that didn't go well for him. The flight attendant changes her tone and tells him now to sit in his allocated seat. He angrily accepts it and the events seem to have infuriated him that much that he was still fuming when he told me about it nearly 2 months after it happened.
"I demand to go in there. I'm feeling ill and I think I am dying. At least it will save you putting me in there when I die!" or something.
Jan 1, 2018, 7:05 am
#1080
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,213