Originally Posted by
shefgab
I'm sure the minimum wage staff love you telling them this. They know why the SSCO machines are there, so do you. Will you stop shopping there if you have to use one? No. Then WHS doesn't care. Yes? Well 99.9% of customers will still come so WHS still don't care. You've simply made that one person's day a little bit more miserable.
If you want to complain, say it to a manger or put it in writing. Bottom rung front line staff aren't paid enough to care. Same with pax getting shirty with crew asking for £2.30 for a cup of hot water. They don't make up the rules, so don't blame it on them!
I don't agree. They are there to be the face of an organisation as well as other aspects of their job and should expect it. They deserve respect and politeness I never rant at the front line staff, I always make sure they know I take no issue with them or their behaviour but that it is their organisations decisions I have a problem with.