Redemption Help: DC redemption : need help checking availability for....
Oct 26, 2010, 3:20 am
#1441
FlyerTalk Evangelist
Join Date: May 2006
Location: TUN
Programs: TK E+
Posts: 11,230
Actually, it looks like LX is 'playing' with availability, based on the POS/M&M account country (http://Help.KVSTool.com/#Factors).
"F+" only (but the type I've choosen was "all")
Your answer (and IMH's one) is under the form :
"FS- CS- YS+ YR-"
Oct 26, 2010, 7:35 am
#1442
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
It seems people haven't quite twigged this yet - award inventory is now market based. LH announced this. BD didn't - but we know this is the case on DC inventory also. Seats may be available on a particular service, but availability might be visible in one market, but not another.
The above few posts illustrate this perfectly.
The above few posts illustrate this perfectly.
Oct 26, 2010, 9:46 am
#1443
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
What determines the relevant market, and to what extent can I influence it? What role is played by my residential address, BD's UK base, the country from which I want to start my trip...? When searching in advance of calling the ICC, how relevant (and how potentially misleading) are (1) my choice of search tool and method, (2) the IP address I log in from, (3) any country and language selections I make when logging in, (4) other factors?
Oct 26, 2010, 1:22 pm
#1445
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Excellent -- they're not always easy to find. Don't wait longer than you have to before booking them.
Shouldn't be a problem. You'll be in economy, but it's only a short hop.
Shouldn't be a problem. You'll be in economy, but it's only a short hop.
Oct 26, 2010, 4:58 pm
#1446
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Can someone confirm that OZ blackout dates for this winter are 24-31DEC or 27-31DEC and that no award can be booked in that period?
Anybody I could speak to for 1 [even eco] seat?
Anybody I could speak to for 1 [even eco] seat?
Last edited by jms_uk; Oct 26, 2010 at 5:24 pm
Oct 26, 2010, 8:21 pm
#1447
Join Date: Apr 2009
Location: Up in the Air OR Down to Earth ;)
Programs: XP AA, ◊ HGP, PL SPG, 1K UA
Posts: 1,369
I am contemplating a trip to India (Zone 10) from Europe (Zone 1). WHat is the best way to maximize redemption? Interested in C cabin or higher. Thanks!
Other questions:
Are award redemptions in First (non LH) 2 x E or 2.5 x E. I am just not sure on this. The website seems to say that ALL redemptions in First post May 2009 is 2.5 x E. Is this correct?
Other questions:
Are award redemptions in First (non LH) 2 x E or 2.5 x E. I am just not sure on this. The website seems to say that ALL redemptions in First post May 2009 is 2.5 x E. Is this correct?
Oct 27, 2010, 12:36 am
#1448
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Oct 27, 2010, 7:23 am
#1449
Join Date: Jun 2008
Location: London, UK
Programs: BA Gold, FB Plat
Posts: 396
It seems people haven't quite twigged this yet - award inventory is now market based. LH announced this. BD didn't - but we know this is the case on DC inventory also. Seats may be available on a particular service, but availability might be visible in one market, but not another.
The above few posts illustrate this perfectly.
The above few posts illustrate this perfectly.
Background is I have an existing redemption for which I need to change the first sector. Like any good schoolboy I did my homework and when checking the KVS Tool it showed me that there was availability to do this.
Yesterday I phoned BD and gave them the existing booking references before asking for availability on the flight I wanted. They said there was no availability when I wanted to travel, but there was in the evening, despite KVS saying there was. They wouldn't listen any further and told me to check back after 15 November as LH might release some more seats...
This morning I called them again but this time I didn't give them the existing booking reference but instead went through it as though it was a new redemption. The result was there is availability when I wanted as per KVS. However after telling them I only wanted to change the first sector on an existing booking after they loaded in my existing booking all availability disappeared as per yesterday. After discussing this with them at length and being on hold for 10 minutes they accepted there was a problem with the booking engine and they're now looking into it with LH directly.
Has anyone any tips on this or past experience?
Oct 27, 2010, 7:31 am
#1451
Join Date: Jun 2008
Location: London, UK
Programs: BA Gold, FB Plat
Posts: 396
Oct 27, 2010, 7:53 am
#1454
Join Date: Jun 2008
Location: London, UK
Programs: BA Gold, FB Plat
Posts: 396
Oct 27, 2010, 8:22 am
#1455
Join Date: Jun 2008
Location: London, UK
Programs: BA Gold, FB Plat
Posts: 396
Not sorted is now the answer! As the flights are linked/married through to a final destination it's impossible for them to change the first leg. Don't understand it but looks like I'll have to live with it unless anyone else has any ideas.