Originally Posted by
GoldCircle
It seems people haven't quite twigged this yet - award inventory is now market based. LH announced this. BD didn't - but we know this is the case on DC inventory also. Seats may be available on a particular service, but availability might be visible in one market, but not another.
The above few posts illustrate this perfectly.
I have an example today that might be illustrative of this (or it just could be they have crappy systems).
Background is I have an existing redemption for which I need to change the first sector. Like any good schoolboy I did my homework and when checking the KVS Tool it showed me that there was availability to do this.
Yesterday I phoned BD and gave them the existing booking references before asking for availability on the flight I wanted. They said there was no availability when I wanted to travel, but there was in the evening, despite KVS saying there was. They wouldn't listen any further and told me to check back after 15 November as LH might release some more seats...
This morning I called them again but this time I didn't give them the existing booking reference but instead went through it as though it was a new redemption. The result was there is availability when I wanted as per KVS. However after telling them I only wanted to change the first sector on an existing booking after they loaded in my existing booking all availability disappeared as per yesterday. After discussing this with them at length and being on hold for 10 minutes they accepted there was a problem with the booking engine and they're now looking into it with LH directly.
Has anyone any tips on this or past experience?