Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Nov 21, 2022, 7:46 pm
#1156
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
(Only 46 more posts and you too could update the Wiki with a list
. Maybe if you offered to provide that community service a Mod would allow you to update the Wiki even though you have fewer than the required 90 posts. Or maybe if you wrote the list and PM it to a Mod (or me if that's within the rules) it could be updated that way.)
Nov 21, 2022, 8:07 pm
#1157
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Retention offers from 2021 are in the Wikipost of this thread: American Express retention offers (2021)
Nov 22, 2022, 8:09 pm
#1158
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
Retention offers from 2021 are in the Wikipost of this thread: American Express retention offers (2021)
Nov 22, 2022, 8:42 pm
#1159
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,351
It certainly does not include all the data points. Most people didn't bother to update the Wiki, they just posted in the thread what they didn't or didn't get and that's it.
)
Nov 23, 2022, 7:32 am
#1162
Join Date: Feb 2018
Posts: 51
Is it possible for people to include how much spend they put on the card as well?
Nov 23, 2022, 7:41 am
#1163
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Bonvoy Business amex - no retention offer again this year. But I think I will still keep it for the free night and the 15 nights credit.
Nov 23, 2022, 5:44 pm
#1164
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,397
Unless someone is going to mind the wiki and compile datapoints...
Nov 24, 2022, 10:16 am
#1165
Join Date: Jun 2019
Location: SFO
Posts: 37
Personal Platinum for 2 years, no other retention offer in the past on this card - offered 30k points for 3k spend.
To add more value and because you are such a valued Card Member, you can earn 30,000 Membership Rewards® points after you spend $3000 or more on purchases on your Platinum Card account within 3 months of accepting this offer. The 30,000 Membership Rewards® points will be credited to your account 8 to 12 weeks after the purchase requirement has been met. This is our way of saying thank you for keeping your Platinum Card account open today.
Nov 24, 2022, 10:54 am
#1166
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
Nov 24, 2022, 11:21 am
#1167
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Moderator observation
Before the Wikipost feature was created (~2012), it was common for the poster who started the thread to maintain a list in post #1. This can be a burdensome responsibility because only the Original Poster (or a moderator) can edit the post. The Wikipost method is better because many posters can edit, even though some cannot. This thread will be restarted in January, and I will include a reminder to list offers in the Wikipost.
Last edited by mia; Nov 24, 2022 at 11:33 am
Nov 24, 2022, 11:45 am
#1168
Join Date: Jun 2019
Location: SFO
Posts: 37
P2 Morgan Stanley (MS) Platinum for 1 year, fee hit, offered 30k points for 3k spend.
Nov 27, 2022, 8:27 am
#1169
Join Date: May 2012
Location: SNA
Programs: hilton gold,hyatt
Posts: 208
Nov 27, 2022, 1:55 pm
#1170
Join Date: Jul 2010
Posts: 1,224
Any risk of claw-back on a retention bonus - story is I pre-paid for a hotel awhile ago, hit the minimum spend with other spending (and stopped spending at end of Oct), the retention bonus posted to my account. Paid bill. Currently have a zero balance. Just stayed at the hotel and was hoping to pay the rest with another card but they couldn't do it so they reversed the first charge from beginning of October. With the reversed charge, I believe I'm under the minimum spend but I also believe I'm outside the window for the retention offer (and I don't use the card so it won't get organic spend on it in the near future).
Thoughts? Reach out to AMEX or just hope it doesn't register?
Thoughts? Reach out to AMEX or just hope it doesn't register?