Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Dec 9, 2022, 12:06 pm
#1201
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
green - year 2 / first retention fishing
15k MR initial offer, pressed for cash and finally got $100 statement credit. same spending - 1.5k over 3 months. rather cash to keep net AF low, really dont use it too much to justify the 150 to begin with. too many other cards with lounge benefit.
15k MR initial offer, pressed for cash and finally got $100 statement credit. same spending - 1.5k over 3 months. rather cash to keep net AF low, really dont use it too much to justify the 150 to begin with. too many other cards with lounge benefit.
Couldnt you at the very least take those 15k MR pts and redeem it for $150 statement credit....... ?
From amex site:
"Redeem 1,000 Membership Rewards points for $10 in statement credits towards all eligible purchases charged to the Card.1
The minimum redemption requirement is 1,000 points."
Dec 9, 2022, 12:26 pm
#1202
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
10,000 points = $60
Select eligible charges from recent statements that you want to apply points to.
Select eligible charges from recent statements that you want to apply points to.
Dec 9, 2022, 8:00 pm
#1203
Join Date: Jan 2014
Posts: 12
Personal Platinum - 2 year old , annual fee billed last week. Chatted and provided following offers .
30,000 Membership Rewards® points after you spend $3,000
69,500 points for the $695 annual fee charge instead of the usual 115,836.
Said i will think it over and call back, Not sure if I'm going to keep it..
30,000 Membership Rewards® points after you spend $3,000
69,500 points for the $695 annual fee charge instead of the usual 115,836.
Said i will think it over and call back, Not sure if I'm going to keep it..
Dec 10, 2022, 1:18 am
#1204
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,755
Personal Platinum - 2 year old , annual fee billed last week. Chatted and provided following offers .
30,000 Membership Rewards® points after you spend $3,000
69,500 points for the $695 annual fee charge instead of the usual 115,836.
Said i will think it over and call back, Not sure if I'm going to keep it..
30,000 Membership Rewards® points after you spend $3,000
69,500 points for the $695 annual fee charge instead of the usual 115,836.
Said i will think it over and call back, Not sure if I'm going to keep it..
Dec 10, 2022, 6:14 am
#1205
Join Date: Feb 2013
Location: MEL
Programs: QF Gold, FB Plat, Accor Diamond, Hilton Gold, Marriot Gold – ex-UA 1k, ex-AA Plat, ex IHG Plat
Posts: 148
Data point. Amex Plat US, renewal in Nov. This year is the 1st year where the $695 fee hits.
- Sept 2020: 20k MR, no spend – accepted
- Oct 2021: $150, no spend – accepted
- Dec 2022: 45k MR, $3k spend in 3 months – accepted
Took 10 minutes of my time.
- Sept 2020: 20k MR, no spend – accepted
- Oct 2021: $150, no spend – accepted
- Dec 2022: 45k MR, $3k spend in 3 months – accepted
Took 10 minutes of my time.
Dec 10, 2022, 9:36 am
#1206
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Looking at your dates, this is because amex doesnt give offers until 13months has pass right? So I guess you have to pay the annual fee first and then ask for retention after the 13months?
Dec 10, 2022, 9:44 am
#1207
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,223
That makes no sense. I'm going to call the day I see the AF appear in my account, before I pay it. What's the point of paying it if you aren't going to keep the card?
Dec 10, 2022, 11:06 am
#1208
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Dec 10, 2022, 11:18 am
#1209
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
I’ve accepted AmEx Loyalty Incentive (retention) offers at 3 months from account opening and 11.7 months from account opening. Also several at 12.1 - 12.5 months from previous accepted offer. Been offered many at 11.5-12.5 months from account opening and 12.1-12.8 months from previous accepted offer.
Also made many calls recently about a second retention offer for an account that I had previously (prematurely) accepted a retention offer (#1180). In speaking with several different AmEx agents not one suggested it’s 13 months, they all said “1 year” or “12 months”.
Also made many calls recently about a second retention offer for an account that I had previously (prematurely) accepted a retention offer (#1180). In speaking with several different AmEx agents not one suggested it’s 13 months, they all said “1 year” or “12 months”.
Dec 10, 2022, 2:18 pm
#1210
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,859
“Hey, I know I just got this card and the sign up bonus, but I am now concerned that it isn’t worth the annual fee, so could you make it worth my while to keep the card?”
Dec 10, 2022, 5:41 pm
#1211
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
Not quite notquiteaff 
. (? American Forest Foundation, ? Accelerated Free Fall)
I was calling primarily about a 4-5 year old card with last retention offer 12 months prior, decided to ask about my other 2 AmEx biz cards; 8 months and 3 months old. As described in post # 1180 I was feeling quite smug about receiving a retention offer on a 3 month old card … until 9 months later when the AF was billed and I was between a rock (pay large AF) and a hard place (close account 9 months after accepting retention offer).
. (? American Forest Foundation, ? Accelerated Free Fall)I was calling primarily about a 4-5 year old card with last retention offer 12 months prior, decided to ask about my other 2 AmEx biz cards; 8 months and 3 months old. As described in post # 1180 I was feeling quite smug about receiving a retention offer on a 3 month old card … until 9 months later when the AF was billed and I was between a rock (pay large AF) and a hard place (close account 9 months after accepting retention offer).
Dec 10, 2022, 6:01 pm
#1212
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,859
Dec 10, 2022, 7:54 pm
#1213
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,223
Dec 11, 2022, 1:13 am
#1214
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
Dec 11, 2022, 12:52 pm
#1215
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,147