Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Nov 11, 2022, 1:45 pm
#1111
Join Date: Jun 2004
Location: PBI
Programs: DL 2.8 MM/PM, AA MM/GLD, Marriott LT Platinum, Hilton Gold
Posts: 1,746
Delta Reserve Card - have held for several years. Annual spend approx. $30,000.
No retention offer. Downgraded to Delta AmEx Platinum rather than cancelling because I need the MQD waiver to retain Platinum status with Delta next year and I already have SkyClub access through my regular AmEx Platinum card.
No retention offer. Downgraded to Delta AmEx Platinum rather than cancelling because I need the MQD waiver to retain Platinum status with Delta next year and I already have SkyClub access through my regular AmEx Platinum card.
Nov 11, 2022, 7:23 pm
#1112
Join Date: Oct 2003
Location: TX
Posts: 2,734
Hilton Aspire
Hilton Aspire, about 2K a year in spend. I was offered 80000 Hilton points after $4K spending. I took it after I stacked the 10000 points offer.
Last edited by docr775; Nov 12, 2022 at 6:46 pm Reason: Wrong info - only 10K
Nov 12, 2022, 4:56 am
#1113
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,276
Nov 12, 2022, 7:07 am
#1114
Join Date: Dec 2015
Posts: 20
AMEX Platinum Vanilla - Had a little over $30k spend last year. Was offered 20k points for 3k spend. >15 months ago I took a 40k points offer no spend, so a little disappointed in this year. I asked for 40k points with 4k spend but the chat rep said this was the only offer.
Nonetheless, took the offer. I use all the little benefits for the AMEX Platinum so it works out. Rep ran the numbers and said I received over $700 in benefits.
Nonetheless, took the offer. I use all the little benefits for the AMEX Platinum so it works out. Rep ran the numbers and said I received over $700 in benefits.
Last edited by PediDocTraveller; Nov 12, 2022 at 7:15 am
Nov 12, 2022, 10:04 am
#1115
Join Date: Nov 2022
Posts: 26
Amex Aeroplan card, 10K spent this year. Had card for 15 months, no offer was offered 
Maybe because I said I was going to use my cobalt instead when they asked for reason.
Maybe because I said I was going to use my cobalt instead when they asked for reason.
Nov 12, 2022, 10:15 am
#1116
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
15 month … no close to the anniversary date (annual fee) so I am not surprised- try closer to the anniversary next time
Nov 12, 2022, 11:51 am
#1117
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
Nov 12, 2022, 2:11 pm
#1118
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,391
AMEX platinum - Annual spend $79,500. Called for retention offer.. Nothing offered and so cancelled the card. I was given bonus earlier this year when I complained of high fees (30k points).
Nov 12, 2022, 2:15 pm
#1119
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
Nov 12, 2022, 2:56 pm
#1120
Join Date: Oct 2022
Posts: 76
Thanks! I've been browsing for ages and finally decided to contribute.
I was definitely pleased with the offer as I wasn't expecting one. I've seen DPs as high as 55K for $4K spend but beggars can't be choosers.
I was definitely pleased with the offer as I wasn't expecting one. I've seen DPs as high as 55K for $4K spend but beggars can't be choosers.
Nov 12, 2022, 6:36 pm
#1121
Join Date: Oct 2003
Location: TX
Posts: 2,734
My AF posted this month. I logged on to the account and talked via chat. I told them that I do not use the card that much and I was interested in closing the account, however I would be interested in a retention offer.
Sorry, it is 10K points.
Sorry, it is 10K points.
Last edited by mia; Nov 12, 2022 at 7:10 pm Reason: Combine consecutive replies.
Nov 12, 2022, 7:08 pm
#1122
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,339
Nov 12, 2022, 7:40 pm
#1123
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
That was quite a difference, lol, I guess I won't get my hopes up. Did you still have to make 4K in spend to get the 10? That would not be worth it to me at all.
Nov 12, 2022, 7:45 pm
#1124
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,339
I'm confused. Were you offered a 10k or 80k retention offer? You mentioned that you stacked offers, so I'm wondering what offer did you stack with what offer?
Nov 12, 2022, 8:53 pm
#1125
Join Date: Feb 2012
Posts: 4,470