Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Dec 11, 2022, 3:41 pm
#1216
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
20K after $3K spend within 3 months on the regular personal Platinum. I wasn't planning on keeping the card, but some additional special offers exclusive to this particular card totaling another 15K points and $40 appeared in the past few days (i.e. together with the retention, 35K points). And a $250 statement credit offer also exclusive to the card appeared for a personal loan, which has no fees, early repayment penalties, or language regarding keeping the loan for a certain period of time to retain the $250 bonus. So at 35K points and $290, they'll have to deal with me for another year 
I guess I'll have to start planning the use of the $200 hotel credit on another of those "stays with the 4PM checkout and $100 credit" as my wife calls them...
I guess I'll have to start planning the use of the $200 hotel credit on another of those "stays with the 4PM checkout and $100 credit" as my wife calls them...
Last edited by moe8555; Dec 11, 2022 at 3:47 pm
Dec 11, 2022, 5:21 pm
#1217
Join Date: Apr 2013
Posts: 72
Offered 20k points for $3k spend on the Vanilla Plat. Canceled.
Dec 11, 2022, 11:25 pm
#1218
Join Date: Dec 2015
Posts: 17
Kind of an anti-data-point but after being made retention offers (20k, 30k) for past two years on my Gold, I was not offered anything this year despite asking them 3-4 times. Somewhat strange as I spent more this year than previous two years combined on the card but I suppose there are other factors. Will still keep the Gold open as it pretty much pays for itself.
Dec 12, 2022, 7:00 am
#1219
Join Date: Sep 2013
Location: BSB
Posts: 260
Personal vanilla plat. 30k for $3k in 3 months.
As my AF just posted, I'll try again in a couple of weeks, would like 45k to keep the card.
I really can't cancel it because I upgraded in less than 12 months, but fortunately it didn't affect the retention system.
But I'm glad that i chatted about it, the representative reminded me that I didn't used the hotel credit yet and it will expire in less than 20 days.
As my AF just posted, I'll try again in a couple of weeks, would like 45k to keep the card.
I really can't cancel it because I upgraded in less than 12 months, but fortunately it didn't affect the retention system.
But I'm glad that i chatted about it, the representative reminded me that I didn't used the hotel credit yet and it will expire in less than 20 days.
Dec 12, 2022, 7:52 am
#1220
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,005
Personal Gold
2022 spend YTD: 10K
Offer:
20k MR for $2K spend in 90 days.
Accepted.
2022 spend YTD: 10K
Offer:
20k MR for $2K spend in 90 days.
Accepted.
Dec 12, 2022, 8:33 am
#1221
Join Date: Jul 2009
Location: New York, NY
Programs: Independent
Posts: 470
Personal Platinum - open since 2018.
2021:
Accepted offer in early November.
2022:
I tried for offers at the end of November and beginning of December without any luck.
Received and accepted an offer 13 months + 2 days later.
(Suggests 13 months between offers is the timeframe they applied to my offers.)
Offer was 30,000 MR for $3,000 in spend in 3 months.
Because my fee posts Jan 1, I think I'll have one last year before I end up canceling. The Fee is Too Damn High.
2021:
Accepted offer in early November.
2022:
I tried for offers at the end of November and beginning of December without any luck.
Received and accepted an offer 13 months + 2 days later.
(Suggests 13 months between offers is the timeframe they applied to my offers.)
Offer was 30,000 MR for $3,000 in spend in 3 months.
Because my fee posts Jan 1, I think I'll have one last year before I end up canceling. The Fee is Too Damn High.
Dec 12, 2022, 12:45 pm
#1222
Join Date: Apr 2009
Programs: United Platinum, Marriott Platinum, IHG Plat, Hilton Diamond
Posts: 222
Got same offer as others have noted recently - $3000 spend in 3 months for 30000 points.
Personal Platinum - open since 2018.
2021:
Accepted offer in early November.
2022:
I tried for offers at the end of November and beginning of December without any luck.
Received and accepted an offer 13 months + 2 days later.
(Suggests 13 months between offers is the timeframe they applied to my offers.)
Offer was 30,000 MR for $3,000 in spend in 3 months.
Because my fee posts Jan 1, I think I'll have one last year before I end up canceling. The Fee is Too Damn High.
2021:
Accepted offer in early November.
2022:
I tried for offers at the end of November and beginning of December without any luck.
Received and accepted an offer 13 months + 2 days later.
(Suggests 13 months between offers is the timeframe they applied to my offers.)
Offer was 30,000 MR for $3,000 in spend in 3 months.
Because my fee posts Jan 1, I think I'll have one last year before I end up canceling. The Fee is Too Damn High.
Dec 12, 2022, 1:09 pm
#1223
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,005
It's not speculation or a suggestion. It's a known fact that you must wait 13 months (or 13 months plus one day) in between retention offers.
Dec 12, 2022, 1:27 pm
#1224
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
The 13 month statement is a highly accurate generalization, but there have been exceptions, notably the $150 Platinum card offers which American Express did not seem to classify as (what we call) Retention Offers. I think this is related to the increase in the annual fee from $550 to $695, but that is only supposition.
Dec 12, 2022, 1:29 pm
#1225
Join Date: Apr 2015
Programs: Wyndham Diamond
Posts: 878
Biz Gold - $20k spend, first AF came up. Was offered $175 credit with no spend if I keep account open. Declined and canceled card.
Biz Plat - 7 months old. Was offered 40k points for $10k spend in 3 months. Did not accept offer, left account as is for now.
Bonvoy Brilliant - no offer.
Biz Plat - 7 months old. Was offered 40k points for $10k spend in 3 months. Did not accept offer, left account as is for now.
Bonvoy Brilliant - no offer.
Dec 12, 2022, 3:03 pm
#1226
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
The 13 month statement is a highly accurate generalization, but there have been exceptions, notably the $150 Platinum card offers which American Express did not seem to classify as (what we call) Retention Offers. I think this is related to the increase in the annual fee from $550 to $695, but that is only supposition.
Dec 12, 2022, 7:50 pm
#1227
Join Date: Dec 2013
Posts: 94
10000 Hilton points on Aspire, with 1000 dollar spending. Not great, but good enough
Dec 13, 2022, 12:11 pm
#1228
Join Date: Sep 2016
Posts: 4
Business Platinum - Offered 70,000 MR Points for 5k spend in 90 days.
Dec 13, 2022, 12:48 pm
#1230
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,859