Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Dec 26, 2022, 6:47 am
#1262
Join Date: Mar 1999
Location: Alpharetta, GA, USA
Posts: 948
Amex personal plat. Have 3 AUs on this one too. Offer was 45k for $4k spend in 3 months. Happy to accept and I wasn’t planning to cancel. Interestingly, the rep told me I had used $659 of credits on the account this year. (Uber, FHR, airline, streaming). I put personal airline spend on this card (for the family) so probably $10k+ a year including award ticket taxes and fees.
Dec 27, 2022, 10:06 am
#1263
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,932
First time trying for retention on Amex Gold, offered 20k MR or $150 statement credit for $2k spend within 3 months. Monthly spend anywhere in the $1-2k range.
Not the greatest offer, but better than nothing to try and offset the increasingly devalued Uber credits. I took the points.
Not the greatest offer, but better than nothing to try and offset the increasingly devalued Uber credits. I took the points.
Dec 27, 2022, 10:15 am
#1264
Join Date: Sep 2019
Location: Chicago
Programs: AA Platinum, Hilton Gold, Bonvoy Gold
Posts: 228
Personal platinum renewal fee posted today. I haven't used it much in the last year because I shifted most of my spend to my AA card when they introduced Loyalty Points and let you earn LPs through credit card spending. I was offered 45,000 MR after spending $4,000 in three months. I'm probably going to turn it down—I'm unlikely to travel much in the next 12 months and can't make the numbers work with the non-travel benefits based on how I actually value them. (E.g., I value Uber at the full $200/year as I'd spend that anyway; with most of the others, I'd either not spend it at all or would likely spend less.) I was hoping for some kind of discount on the AF (although I can see that no one seems to get those offers any more). The only annoying thing is working out what to do with the ~80,000 MR points I have left in my account.
Dec 27, 2022, 11:04 am
#1265
Join Date: Jul 2011
Posts: 399
I didn't cancel at this point. Yesterday I rang up with the intention of canceling and was instead offered a $400 statement credit for spending $4,000 in three months—so, effectively reducing the AF to $295. I need to decide within the next few days but may just keep this now because I will almost certainly spend $200 on Uber anyway and finding $95 of additional value will be doable.
Dec 27, 2022, 11:06 am
#1266
Join Date: Sep 2019
Location: Chicago
Programs: AA Platinum, Hilton Gold, Bonvoy Gold
Posts: 228
Dec 27, 2022, 11:29 am
#1267
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Biz Platinum 2nd renewal 13+ month after last retention offer. AF just posted. Offer $100 credit no requirements.
Declined will try again in the new year (after using the annual airline fee/dell credit/.....).
Declined will try again in the new year (after using the annual airline fee/dell credit/.....).
Dec 27, 2022, 2:40 pm
#1268
Join Date: Oct 2012
Location: SEA
Programs: Alaska MVP Gold
Posts: 540
1st year Biz Gold. Not much additional spend beyond the 10K initial signup bonus spend. Offered $175 statement credit. Really don't see any value in this card so going to cancel anyway.
Dec 30, 2022, 1:14 pm
#1269
Join Date: Jun 2016
Location: SNA; LAX; KUL
Posts: 434
Platinum, same 30K MR points for $3k spend
Dec 30, 2022, 4:57 pm
#1270
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
AF hit two weeks ago. Called up AMEX as this is the first time I am considering canceling the Platinum card with the increased AF plus the new guesting fee to access Centurion lounges.
30K MR for $3K spend in three months is the best they could offer me. Told them I will think it over and let them know of my decision. Avg. spend is $30K/year and I have had the card for 6 years now.
Hopefully when I ring them up in 1-2 weeks they will come up with a better offer.
30K MR for $3K spend in three months is the best they could offer me. Told them I will think it over and let them know of my decision. Avg. spend is $30K/year and I have had the card for 6 years now.
Hopefully when I ring them up in 1-2 weeks they will come up with a better offer.
Last edited by golfingboy; Dec 31, 2022 at 9:02 am
Jan 2, 2023, 12:00 pm
#1271
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959