fairdincum

Went to chat and was transferred to retention. They highlighted that the cashback ($220) was more than the annual fee. I still insisted on if there were offers and there was none. Received an offer last year though.

Zorak

is this really a resolution? It seems like you got a retention offer that you probably could have had by just calling in and asking for one, unrelated to the broken promise of your annual fee remaining the same. I don't think anyone suggested that you couldn't get a retention offer, just that you were unlikely to get $100 refunded to you with no strings attached. But if you're satisfied then that's all that matters

JJ804

Amex Gold, 7 years old, a few thousand spend in the past year, last offer in 2020. Offered $100 statement credit for $1500 spend in 3 months - took it.

seachelle

My Personal Platinum first anniversary date was yesterday, but the AF still hasn't posted yet. Prior two attempts in the last month or so got no offer. Went ahead and called again and spoke to another retention specialist. Today I was offered 45k for $4k spend in 3 months. Asked about statement credit and was offered $400 statement credit for the same spend. I opted for the statement credit.

chriseng

Gold Amex -- have had card for 4 years, around $10k spend the past 12 months. Offered 20k MR points for $2k in spend over 3 mo; revokable if card canceled within 12 mo. I accepted the offer, though had I declined, I bet there would have been a slightly better second offer. But this felt fair to me.

Not as good as the offer I got in 2020 which was 20k MR points for 0 spend, but 2020 was clearly an anomaly. In 2021 I paid the fee, so I knew I should be eligible for one this year.

These conversations are taking longer than they have in years past. This time the CSR analyzed my spend and the benefits I'd used and argued that those benefits were worth more than the annual fee. True, but ultimately beside the point.

antonius66

Oh brother. You got nothing. You got a normal retention offer that countless others got and get all the time. You did not get them to honor any supposed promise, you did not win any battle, and those who doubted remain 100 percent correct. Your annual fee is not locked into 595 like you claimed they promised you, so all the sua sponte meeting of the minds, offer, acceptance and consideration here is non existent. You have to spend 4k to get 400 bucks or about the same value roughly as 30k points. In fact, about 2 months ago I was given an offer for 30k points on 3k in spend, which is in every measurable way superior just like COUNTLESS others and I did not have allege broken promises or attack anyone else on FT with a condescending whinge over what I incorrectly perceived to be hostility. Enjoy your place among the rest of us commoners with your run of the mill, below average retention offer while you take the time to cast insults at the rest of us for answering the question YOU posed looking for other people's thoughts.

Exactly. No one meant any negative or hostile intent originally and was saying exactly that...you were not getting any permanent reduction in your annual fee based on some words of line level CSR and in the end that was a red herring that had zero impact on the end result.

antonius66

Wow really? To each their own but 45k points is worth WAY more than 400 cash. Can't imagine why you would choose cash if both required the same spend. Wish I had gotten 45k offered

seachelle

Yes, I know, but I have my reasons at the moment. Thanks for the reply.

friedablass

You guys were reading my mind while taking the time typing up the exact words I was thinking.

Same here, 45k points is > $400. I was only offered 40k points, 45k would have been nicer but you take what you can get.

I know others who have done the same because they preferred to reduce their cash outlay right now and count this credit towards reducing the annual fee rather than getting 45k points that they are going to use weeks or months later albeit at a greater value than $400.

antonius66

Yeah I mean I can understand why someone would take 400 over 45k in certain situations. No judgement .. except jealousy over not getting that offer.

EqualOpp

Amex Plat $300 statement credit after $3,000 spend in 3 mos. Had same offer last year, but did not take advantage of it.

Under $10,000 annual spend

Rcasti

Was offered 30k MR for 3000 spend in 3 months. It's my first anniversary with the card. It was a yes from me.

Boraxo

Hhonors Surpass $95 AF card. Maybe $2k usage in past year. The chat team told me to call fraud team, after verification was transferred to a retention specialist who was unable to offer any incentives. Downgraded to $0 AF card as I rarely stay at Hilton and don't need another 2nd class PP membership from Amex.

notquiteaff

Why the fraud team?

747FC

Thanks. The $400 solved my problem of the missing $100 credit. I never asked for a "retention offer" and never called the retention line.

First, I never said I was promised my fee was locked at $595, just that the current fee would be $595. The $400 they decided to give me involves no change in my behavior, so it is a great outcome. I never contemplated calling the reconsideration line and play that game. It is a fine game to play, but it was not on my agenda.

As I recall it, I originally asked a question and someone (you?) negatively told me to litigate because it was thought I was an attorney and being unreasonable. It so happens that I am not a lawyer, just a reasonable guy that has a fair memory for details and some ability to communicate with people and institutions who choose to be reasonable and stand behind their product and service.

Knowing that Amex did a stand-up thing here should make any FT who reads this feel a bit better about dealing with Amex,that is, unless schadenfreude is an overwhelming desire.