Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
#1126
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,296
80K Retention stacked with 10K Amex Offer (most likely) https://www.flyertalk.com/forum/34751638-post1112.html
#1127
Join Date: Jan 2018
Posts: 8
Schwab AMEX
1st year with Schwab AMEX. 24K spend. Annual fee posted 4 days ago. No retention offers available via chat. Will try again another day.
#1128
Join Date: Oct 2012
Location: SEA
Programs: Alaska MVP Gold
Posts: 539
No offer on Bonvoy Business $125 annual fee, very minimal spend.
#1129
Join Date: Dec 2013
Posts: 94
Bonvoy brilliant, 4k spend annually, received 200$ statement credit. Took it.
#1130
Join Date: Feb 2001
Location: Tampa, Florida USA
Programs: Marriott, SW, United
Posts: 193
Bonvoy Brilliant
SPG/Marriott cardmember since 2006
$7K spend last year
11/2020 - accepted 60,000 point offer
11/2021 - did not request a retention offer
11/2022 - denied by chat and phone call
Will keep for a year, card is worth $450 but not $650
SPG/Marriott cardmember since 2006
$7K spend last year
11/2020 - accepted 60,000 point offer
11/2021 - did not request a retention offer
11/2022 - denied by chat and phone call
Will keep for a year, card is worth $450 but not $650
#1131
Join Date: Dec 2020
Posts: 18
Have had the regular Platinum card for 4 years. Got a $550 statement credit in 2021. Not surprisingly, no good retention offer for me 1 year and 2 days later. The only thing offered was to use 69,500 of my MR points to pay the fee, which would be a reduced rate from the 100K normal conversion rate. Not a good deal, right? Better to pay the fee (I am keeping the card), save the points, and use them for travel later, I think? Opinions???
#1132
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,884
#1133
Join Date: Nov 2018
Programs: Alaska, Marriot, Hilton, Avis
Posts: 25
Amex Platinum: 3 years of back to back retention offers:
- 11/17/2022: ~$6,500 spending. Offered 30K points for $3K spend in 3 months, Took it.
- 12/05/2021: ~$12,000 spending. Offered $150 statement credit, Took it.
- Somewhere in 2020: ~$10,000 spending. Offered 55K, no spend. Took it.
Never waited exactly 13 months, always just texted them a few weeks after AF hits. (which is around end of october)
I also had the Amex Schwab Platinum this year, but the retention offer was 20K points for $2K spend. Interesting because I had $10k spend in this card.
Question:
Edit: It looks like you can get multiple retention offers in the same year. When talking about closing my amex schwab they offered me 20K for $3K spend after I received the retention offer on the regular amex plat
- 11/17/2022: ~$6,500 spending. Offered 30K points for $3K spend in 3 months, Took it.
- 12/05/2021: ~$12,000 spending. Offered $150 statement credit, Took it.
- Somewhere in 2020: ~$10,000 spending. Offered 55K, no spend. Took it.
Never waited exactly 13 months, always just texted them a few weeks after AF hits. (which is around end of october)
I also had the Amex Schwab Platinum this year, but the retention offer was 20K points for $2K spend. Interesting because I had $10k spend in this card.
Question:
- Can you get multiple retention offers for different cards the same year? or is it one retention offer per account per year?
- Does overall spend across cards affect retention offer elegibility? Or account longevity? I don't understand the algorithm as i've seen people with way more spend get no offers..
Edit: It looks like you can get multiple retention offers in the same year. When talking about closing my amex schwab they offered me 20K for $3K spend after I received the retention offer on the regular amex plat
Last edited by javierieh; Nov 18, 2022 at 9:33 am
#1134
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,203
Amex Platinum: 3 years of back to back retention offers:
- 11/17/2022: ~$6,500 spending. Offered 30K points for $3K spend in 3 months, Took it.
- 12/05/2021: ~$12,000 spending. Offered $150 statement credit, Took it.
- Somewhere in 2020: ~$10,000 spending. Offered 55K, no spend. Took it.
Never waited exactly 13 months, always just texted them a few weeks after AF hits. (which is around end of october)
I also had the Amex Schwab Platinum this year, but the retention offer was 20K points for $2K spend. Interesting because I had $10k spend in this card.
Question:
- 11/17/2022: ~$6,500 spending. Offered 30K points for $3K spend in 3 months, Took it.
- 12/05/2021: ~$12,000 spending. Offered $150 statement credit, Took it.
- Somewhere in 2020: ~$10,000 spending. Offered 55K, no spend. Took it.
Never waited exactly 13 months, always just texted them a few weeks after AF hits. (which is around end of october)
I also had the Amex Schwab Platinum this year, but the retention offer was 20K points for $2K spend. Interesting because I had $10k spend in this card.
Question:
- Can you get multiple retention offers for different cards the same year? or is it one retention offer per account per year?
- Does overall spend across cards affect retention offer elegibility? Or account longevity? I don't understand the algorithm as i've seen people with way more spend get no offers..
#1135
Join Date: Nov 2022
Posts: 53
this is madness that they wouldn't give you an offer for the Brilliant, it's a card that isn't worth a penny over $450
#1136
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 487
Just been offered 20k amex reward points for not cancelling my gold rewards card. Result.
Assume i can transfer these out to Avios and cancel again at a later date?
Assume i can transfer these out to Avios and cancel again at a later date?
#1137
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,884
#1139
Join Date: Feb 2018
Posts: 51
Is it necessary to even ask for a retention offer or will they automatically give you one when you ask to cancel?