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American Express retention offers (2022)

American Express retention offers (2022)

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Old Nov 5, 22, 5:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: rrgg
Wiki Link
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657

Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)

To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
  • If you product change your Amex, they will prorate the annual fee refund.
  • If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
FT thread for technical issues with chat: Amex (USA) chat function problems [Consolidated]
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Old Nov 21, 22, 8:46 pm
  #1156  
 
Join Date: Feb 2011
Location: NYC suburbs; prefer LGA, then JFK, maybe EWR
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), several others
Posts: 2,044
Originally Posted by la_cigogne View Post
(Posts: 44) Hey where can I find the list of DPs for retention offers ? It used to be in the wiki on top ?
Don’t believe there’s a list (anymore) and the Wiki is not regularly updated. Have to scroll though many posts to read datapoints.

(Only 46 more posts and you too could update the Wiki with a list . Maybe if you offered to provide that community service a Mod would allow you to update the Wiki even though you have fewer than the required 90 posts. Or maybe if you wrote the list and PM it to a Mod (or me if that's within the rules) it could be updated that way.)
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Old Nov 21, 22, 9:07 pm
  #1157  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 45,896
Retention offers from 2021 are in the Wikipost of this thread: American Express retention offers (2021)
mia is online now  
Old Nov 22, 22, 9:09 pm
  #1158  
 
Join Date: Feb 2011
Location: NYC suburbs; prefer LGA, then JFK, maybe EWR
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), several others
Posts: 2,044
Originally Posted by mia View Post
Retention offers from 2021 are in the Wikipost of this thread: American Express retention offers (2021)
With all due respect, for a thread with 1062 posts that list seems very short. Might the list possibly not be properly updated and possibly not include all datapoints?
Dr Jabadski is offline  
Old Nov 22, 22, 9:42 pm
  #1159  
 
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 3,079
Originally Posted by Dr Jabadski View Post
With all due respect, for a thread with 1062 posts that list seems very short. Might the list possibly not be properly updated and possibly not include all datapoints?
It certainly does not include all the data points. Most people didn't bother to update the Wiki, they just posted in the thread what they didn't or didn't get and that's it.
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friedablass is offline  
Old Nov 23, 22, 2:53 am
  #1160  
 
Join Date: Dec 2004
Location: Portland, Or
Posts: 158
Originally Posted by friedablass View Post
It certainly does not include all the data points. Most people didn't bother to update the Wiki, they just posted in the thread what they didn't or didn't get and that's it.
Many posters don't have permissions to update wikis, which makes this a bit trickier still
jnagar is offline  
Old Nov 23, 22, 3:13 am
  #1161  
 
Join Date: Feb 2012
Posts: 3,900
Originally Posted by jnagar View Post
Many posters don't have permissions to update wikis, which makes this a bit trickier still
The threshold for contributing to the Wiki is actually very modest: 90 days + 90 posts (according to ... the Wiki )
MaxVO is offline  
Old Nov 23, 22, 8:32 am
  #1162  
 
Join Date: Feb 2018
Posts: 29
Is it possible for people to include how much spend they put on the card as well?
flyerjc23 is offline  
Old Nov 23, 22, 8:41 am
  #1163  
 
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 832
Bonvoy Business amex - no retention offer again this year. But I think I will still keep it for the free night and the 15 nights credit.
SPN Lifer likes this.
zzrayzz is offline  
Old Nov 23, 22, 6:44 pm
  #1164  
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Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: OneSky Alliance Elite+ with Zirconium and oak leaf cluster, Braniff Unobtainium
Posts: 19,664
Originally Posted by friedablass View Post
It certainly does not include all the data points. Most people didn't bother to update the Wiki, they just posted in the thread what they didn't or didn't get and that's it.
Originally Posted by Dr Jabadski View Post
With all due respect, for a thread with 1062 posts that list seems very short. Might the list possibly not be properly updated and possibly not include all datapoints?
Originally Posted by jnagar View Post
Many posters don't have permissions to update wikis, which makes this a bit trickier still
Originally Posted by MaxVO View Post
The threshold for contributing to the Wiki is actually very modest: 90 days + 90 posts (according to ... the Wiki )
Workaround is search the thread for a relevant term, like "Platinum", "Green", "Brilliant".

Unless someone is going to mind the wiki and compile datapoints...
SPN Lifer likes this.
eponymous_coward is online now  
Old Nov 24, 22, 11:16 am
  #1165  
 
Join Date: Jun 2019
Location: SFO
Posts: 31
Personal Platinum for 2 years, no other retention offer in the past on this card - offered 30k points for 3k spend.

To add more value and because you are such a valued Card Member, you can earn 30,000 Membership Rewards® points after you spend $3000 or more on purchases on your Platinum Card account within 3 months of accepting this offer. The 30,000 Membership Rewards® points will be credited to your account 8 to 12 weeks after the purchase requirement has been met. This is our way of saying thank you for keeping your Platinum Card account open today.
pointsengineer is offline  
Old Nov 24, 22, 11:54 am
  #1166  
 
Join Date: Feb 2011
Location: NYC suburbs; prefer LGA, then JFK, maybe EWR
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), several others
Posts: 2,044
Originally Posted by eponymous_coward View Post
... search ... mind ... compile ...
I wouldn’t consider that effort to be worthwhile or fruitful. Only RECENT datapoints are helpful as offers change quite significantly, and seemingly at random, over time.
Dr Jabadski is offline  
Old Nov 24, 22, 12:21 pm
  #1167  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 45,896
Moderator observation

Originally Posted by eponymous_coward View Post

Unless someone is going to mind the wiki and compile datapoints...
Happy Thanksgiving.

Before the Wikipost feature was created (~2012), it was common for the poster who started the thread to maintain a list in post #1. This can be a burdensome responsibility because only the Original Poster (or a moderator) can edit the post. The Wikipost method is better because many posters can edit, even though some cannot. This thread will be restarted in January, and I will include a reminder to list offers in the Wikipost.

Last edited by mia; Nov 24, 22 at 12:33 pm
mia is online now  
Old Nov 24, 22, 12:45 pm
  #1168  
 
Join Date: Jun 2019
Location: SFO
Posts: 31
P2 Morgan Stanley (MS) Platinum for 1 year, fee hit, offered 30k points for 3k spend.
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