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Business Extra ("ExtrAA") Program (master thread)

Old Nov 21, 2012, 10:53 am
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Last edit by: Prospero
American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

Old Oct 17, 2017, 10:38 am
  #286  
 
Join Date: Aug 2011
Programs: AA EXP, Amex Plt, AA AC
Posts: 174
I just checked. My 3rd one just posted yesterday!!

Originally Posted by txpenny
Went back and checked. I also got the third 650 pt promo. Originally, when this came up a month or so ago, I entered both codes and one was listed as "DUPLICATE" with no points awarded.
50ae is offline  
Old Oct 17, 2017, 1:59 pm
  #287  
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Just saw that my 2nd bonus posted yesterday (20th Anniversary Upgrade). Earned the first one back in April. Did a flight at the end of last month after I re-registered so that likely triggered the second posting.
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Old Oct 17, 2017, 2:23 pm
  #288  
 
Join Date: Jul 2011
Posts: 2,297
ditto...spring 2017 earned 650 B.E. anniv promo points, then 650 again in Sep and 650 posted Oct. Happy here
LovePrunes is offline  
Old Oct 23, 2017, 10:01 am
  #289  
 
Join Date: Jun 2013
Posts: 84
How long to get the certificates with expedited shipping?

Ordered the 650 points upgrade certificates this Monday morning - with ups next day air. Called and upgraded, need to present certificates at the airport. Our flight departs this Thursday - is it likely to receive the certificates before then? If they come later, can we use a scanned copy for our return flights on Monday the 30th?
adela77 is offline  
Old Oct 23, 2017, 11:36 am
  #290  
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
I find their service is extremely fast. Even though I never request delivery by FedEx next day, when I've ordered Admirals Club passes, they've arrived either the next day (Texas to Canada) or the day after, always by FedEx. And at no additional charge. So you should have what you need either tomorrow or Wednesday.
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Old Oct 23, 2017, 1:03 pm
  #291  
 
Join Date: Jun 2013
Posts: 84
Thank you I feel better!!

Originally Posted by Shareholder
I find their service is extremely fast. Even though I never request delivery by FedEx next day, when I've ordered Admirals Club passes, they've arrived either the next day (Texas to Canada) or the day after, always by FedEx. And at no additional charge. So you should have what you need either tomorrow or Wednesday.
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Old Oct 26, 2017, 5:12 am
  #292  
 
Join Date: Jun 2013
Posts: 84
We are flying today and have not received the award certificates ordered on Monday by ups next day air. Does anyone know on which two days of the week they process awards?
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Old Oct 26, 2017, 5:01 pm
  #293  
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
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Posts: 38,186
Originally Posted by adela77
We are flying today and have not received the award certificates ordered on Monday by ups next day air. Does anyone know on which two days of the week they process awards?
Sorry to read this after recounting my more positive experience with redemptions. Can you let us know what happened today...did you call to track down the award?
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Old Oct 26, 2017, 5:03 pm
  #294  
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Join Date: Sep 1999
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Posts: 38,186
Originally Posted by LovePrunes
ditto...spring 2017 earned 650 B.E. anniv promo points, then 650 again in Sep and 650 posted Oct. Happy here
Curious thing. Just received my monthly accounting email and it seems the 2nd 650 have vanished. I am traveling so cannot access the full statement of transactions on my iPhone to see what's happened. Anyone else finding their 2nd or 3rd bonuses vanishing?
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Old Oct 26, 2017, 5:26 pm
  #295  
 
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 762
Originally Posted by Shareholder
Curious thing. Just received my monthly accounting email and it seems the 2nd 650 have vanished. I am traveling so cannot access the full statement of transactions on my iPhone to see what's happened. Anyone else finding their 2nd or 3rd bonuses vanishing?
I thought the same thing when I saw the email, but they were there when I just checked online. (On a side note, the website seems to be running very slow right now - took me 5 minutes to log in.)
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Old Oct 27, 2017, 1:22 am
  #296  
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Posts: 38,186
Originally Posted by aacar
I thought the same thing when I saw the email, but they were there when I just checked online. (On a side note, the website seems to be running very slow right now - took me 5 minutes to log in.)
Back home (AA flight an hour late) and on my laptop so have finally accessed the full account statement. It seems AA has sent out the same email statement as I received at the beginning of the month and the balance was pre the posting of the 2nd bonus, so apologies if I worried others.
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Old Oct 29, 2017, 3:03 pm
  #297  
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 513
Has anyone booked hotels through the BusinessExtra site via Rocketmiles? If so, any issues getting BE points to post correctly and timely? I'm doing a last minute Riviera Maya trip in 2 weeks and the 6 nights thru the BE Rocketmiles portal is the exact same price but will yield 2400 business extra points.

Going to book tomorrow so if anyone has any experiences I'd appreciate the thoughts.
chicago747 is offline  
Old Oct 29, 2017, 3:18 pm
  #298  
 
Join Date: Oct 2007
Location: LGA/EWR/JFK
Programs: AA EXP, Amex Plat, A3 Gold
Posts: 311
Originally Posted by chicago747
Has anyone booked hotels through the BusinessExtra site via Rocketmiles? If so, any issues getting BE points to post correctly and timely? I'm doing a last minute Riviera Maya trip in 2 weeks and the 6 nights thru the BE Rocketmiles portal is the exact same price but will yield 2400 business extra points.

Going to book tomorrow so if anyone has any experiences I'd appreciate the thoughts.
I've done 3-4 bookings through Rocketmiles and the BE points have always posted within a few days of checkout. I've actually been impressed at how efficiently they posted, all things considered.
DLinYUL is offline  
Old Oct 30, 2017, 5:43 am
  #299  
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 513
Originally Posted by DLinYUL
I've done 3-4 bookings through Rocketmiles and the BE points have always posted within a few days of checkout. I've actually been impressed at how efficiently they posted, all things considered.
Awesome, appreciate the data point!
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Old Oct 30, 2017, 5:46 am
  #300  
 
Join Date: May 2007
Location: Dallas, TX
Programs: WN A-list Preferred and CP, AA EXP, Hilton Diamond, RIP Kimpton
Posts: 850
Can you use a BXP1 to upgrade an economy award? Since those are either T (milesAAver) or Y (AAnytime) fare tickets, they don't fall under the fare exclusions.

I have a few certs I need to use before the end of the year and am trying to find a use for them on my remaining AA booking before giving them to friends/family.
mctrees02 is offline  

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