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Business Extra ("ExtrAA") Program (master thread)

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Old Nov 21, 2012, 10:53 am
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American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

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Old Aug 20, 2017 | 2:57 pm
  #211  
 
Join Date: Aug 2014
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Originally Posted by mike.macrone
They generally deposit points into your account on the 17th of each month or so
thanks
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Old Aug 20, 2017 | 8:52 pm
  #212  
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My July postings are a mess - all of them posted with only one segment of the round trip. Wondering if I should start submitting credit requests, call in (since the issue is with 10+ records), or wait and see if they post an update to the account?
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Old Aug 21, 2017 | 1:13 am
  #213  
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Originally Posted by TheSpecialMan
Question - when redeeming an upgrade cert for the second leg of a multi-leg flight, is it necessary to present the paper certificate at check-in, prior to departure of the initial leg, or just at the gate on the leg in which the upgrade is being used?
In my experience, the app will let you check in for the first leg without trouble, but not for the subsequent legs.

That said, I just used two of these on:

DCA-JFK-SFO (second leg only)

and

SFO-LAX-JFK-DCA (second leg only)

In both cases, I checked in on the app at T-24 and was only given a boarding pass for the first segment.

In both cases, by the time the flights got closer (say, T-4ish before the first segment of each), I was magically able to see all my boarding passes on the app, and no one asked for the BXP1 cert on either trip.

So... YMMV.

I might add -- on both trips, I upgraded J-->F on the A321T and thought it was a fantastic use of the BXP1, especially now with the Flagship First Dining at JFK and the Qantas lounge at LAX.
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Old Aug 21, 2017 | 5:39 am
  #214  
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Originally Posted by asf-07
My July postings are a mess - all of them posted with only one segment of the round trip. Wondering if I should start submitting credit requests, call in (since the issue is with 10+ records), or wait and see if they post an update to the account?
None of my July flights/legs have posted.
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Old Aug 21, 2017 | 8:06 am
  #215  
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Originally Posted by asf-07
My July postings are a mess - all of them posted with only one segment of the round trip. Wondering if I should start submitting credit requests, call in (since the issue is with 10+ records), or wait and see if they post an update to the account?
Calling in is how I fixed my July postings. I was unable to submit credit requests since the return flight had posted, the system would not let me submit a request for a missing flight (flight wasn't missing - just didn't post correctly).
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Old Aug 21, 2017 | 11:44 am
  #216  
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Originally Posted by asf-07
My July postings are a mess - all of them posted with only one segment of the round trip. Wondering if I should start submitting credit requests, call in (since the issue is with 10+ records), or wait and see if they post an update to the account?
I found the missing segments credited under 'current activity' under the 'flight credit request' tab. I did not submit a credit request - somehow it was done for me.
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Old Aug 21, 2017 | 2:42 pm
  #217  
 
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Originally Posted by mangoMan
I found the missing segments credited under 'current activity' under the 'flight credit request' tab. I did not submit a credit request - somehow it was done for me.
I just looked at my statement and see the same thing...the August credit request = the July credit (was credited August 17th).
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Old Aug 24, 2017 | 2:38 pm
  #218  
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Originally Posted by mangoMan
I found the missing segments credited under 'current activity' under the 'flight credit request' tab. I did not submit a credit request - somehow it was done for me.
Ahh, great tip, thanks!! (I actually just emailed BE Customer Service yesterday but should have checked here first!)
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Old Aug 25, 2017 | 12:41 pm
  #219  
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Originally Posted by mangoMan
I found the missing segments credited under 'current activity' under the 'flight credit request' tab. I did not submit a credit request - somehow it was done for me.
I looked in there, but it still only shows one of two segments.
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Old Aug 25, 2017 | 4:50 pm
  #220  
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Post From BE Customer Service

Regarding the July glitch:

Thank you for your email. We apologize that we had to process a second run of July tickets. You will find those missing segments under your current monthly summary. At the bottom of that page, click on Fight Credit Requests to view.

Please let us know if we can be of further assistance.
dstan is offline  
Old Aug 25, 2017 | 7:21 pm
  #221  
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Originally Posted by dstan
Regarding the July glitch:
Interesting. My customer-service-requested segments are still only a fraction of my missing segments though.
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Old Sep 3, 2017 | 9:38 am
  #222  
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20th Anniversary Bonus

Received my latest statement this morning and it was highlighted by the "free Upgrade" bonus for this anniversary. The code to register was different from the one provided back in the spring when this promotion was first sent to members. However, it appears this is the same upgrade (actually 650 points bonus) promotion as the earlier one. When I entered the new code it came back with a "You're already registered" screen...and of course, I've already earned the bonus back in the spring. Just a head's up on this.
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Old Sep 3, 2017 | 11:39 am
  #223  
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I got the email this morning too. I successfully registered for the promotion, but I don't have a flight scheduled before the expiration date. If I've flown in the recent past, will that get me the promotion too? Or does the flight have to take place after I register for the promotion?
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Old Sep 3, 2017 | 11:57 am
  #224  
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I registered earlier this year for the BX20UPGWELCOME, got an email this morning about being able to get
650 bonus points when you register using code BX20UPG and take one flight within 30 days of registering, thats it.
I registered and looks like I got a confirmation, but wanted to make sure I'd get points for another booking. I was going to rent a car but I could fly to Boston from New York instead if this was the case.
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Old Sep 3, 2017 | 12:45 pm
  #225  
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Join Date: Oct 2010
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Originally Posted by Shareholder
Received my latest statement this morning and it was highlighted by the "free Upgrade" bonus for this anniversary. The code to register was different from the one provided back in the spring when this promotion was first sent to members. However, it appears this is the same upgrade (actually 650 points bonus) promotion as the earlier one. When I entered the new code it came back with a "You're already registered" screen...and of course, I've already earned the bonus back in the spring. Just a head's up on this.
Thank you for the heads up.

I currently have no AA flights scheduled until the second half of October, will wait a few weeks to register for the new promo, as it requires travel within 30 days of registration, which is open until Sept 30.
diver858 is offline  


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