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Business Extra ("ExtrAA") Program (master thread)

Business Extra ("ExtrAA") Program (master thread)

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Old Apr 2, 19, 7:58 pm   -   Wikipost
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American Airlines Business Extra® Program (master thread)

Historical Notes
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [POST]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [POST]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [POST]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [POST]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):
    Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First† Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First† F

    Upgrade to Business* C
    Upgrade to First† A

    * = First class cabin on 2-class flights
    † = First class cabin on 3-class flights
  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services; you do not need to have the upgrade certificate in hand in order to request the upgrade. However, for paper certificates, the original MUST be presented at the airport on the date of travel in order to check in. This will become moot as remaining paper certificates expire are are used up following the transition to electronic certificates in Feb 2018.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:
    jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:
    jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Electronic Flight Awards may be returned free of charge within 5 calendar days of redemption. All other unused awards may be returned for a $150 fee (waived for AAdvantage Executive Platinum members) and points will be reinstated with the original expiration dates. Thus, this method cannot be used to extend the life of expiring points.

  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Old Jun 28, 17, 1:33 pm
  #151  
 
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,577
Originally Posted by uscjeff View Post
Quick question of clarification - do the BXP1's expire once issued? Appreciate any guidance here.
They do have an expiration date. I have four that expire at the end of this month. When I got the certificates, they were easy to use, then AA changed the policy where they are now extremely difficult. I waitlisted the certificates, and I haven't had one clear. So I wasted quite a few points on BXP1's.
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Old Jun 28, 17, 2:58 pm
  #152  
 
Join Date: Mar 2006
Location: SAN
Programs: DL Silver (MM), Marriott LT Plat, SPG Plat, AA CK, Avis Chairmans
Posts: 1,347
About three weeks ago my company gave me a year Admiral club membership via BE. However, I don't see that status listed anywhere on my account or in the iOS app. I called AA and they confirmed it's on my account. Shouldn't I see Admiral's club status somewhere?
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Old Jun 28, 17, 4:55 pm
  #153  
 
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond, SPG Platinum, DL Platinum
Posts: 2,398
Originally Posted by yngdiego View Post
About three weeks ago my company gave me a year Admiral club membership via BE. However, I don't see that status listed anywhere on my account or in the iOS app. I called AA and they confirmed it's on my account. Shouldn't I see Admiral's club status somewhere?
No, but an AAgent in the Club should be able to verify your current membership status by checking your AA#.
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Old Jun 28, 17, 10:11 pm
  #154  
 
Join Date: Jan 2013
Location: Los Angeles, CA
Programs: AA EXP/1mm, SPG Plat/LT Gold
Posts: 521
Originally Posted by dickinson View Post
They do have an expiration date. I have four that expire at the end of this month. When I got the certificates, they were easy to use, then AA changed the policy where they are now extremely difficult. I waitlisted the certificates, and I haven't had one clear. So I wasted quite a few points on BXP1's.
Appreciate the insight. Any idea as to when they expire in relation to when you receive them?
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Old Jun 29, 17, 12:08 am
  #155  
 
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.3MM, BAEC, UAMP, AS 75K, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,680
Originally Posted by uscjeff View Post
Quick question of clarification - do the BXP1's expire once issued? Appreciate any guidance here.
BXP1s are usually good for around 12-18 months depending on when you get them. You can pay a fee to reinstate the points, and then get new ones that are good for another 12-18.
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Old Jun 29, 17, 7:24 pm
  #156  
 
Join Date: Nov 2003
Location: Scottsdale, AZ, USA
Programs: HHonors Diamond, Starwood Platinum, AA LT Plat
Posts: 490
I recently used a BXP1 to upgrade a reservation. The meetings line upgraded my reservation and as instructed went to the ticket counter to check in on day of departure. The agent at the counter asked if I had made a change to my reservation and as I went to take the certificate out of my pocket, she says, I don't need anything, I adjusted the ticket.

I still have the certificate in my possession. Since I never called in the certificate number, and I still have it in my possession, do I still have a valid certificate for future use?
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Old Jun 29, 17, 7:29 pm
  #157  
 
Join Date: Aug 2016
Location: DTW
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 223
Originally Posted by PhxFlyGuy View Post
The agent at the counter asked if I had made a change to my reservation
Exact same thing happened to me last month. Might have something to do with the way the certs are coded in the system?

There's no way for them to know that the cert was "redeemed," so it should still be valid.
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Old Jun 30, 17, 11:45 am
  #158  
 
Join Date: May 2007
Location: BOS
Programs: AA EXP, UA GLD
Posts: 1,899
Originally Posted by aacar View Post
There's no way for them to know that the cert was "redeemed," so it should still be valid.
+1. When applying a BXP1 with Meeting Services over the phone, they book you in the higher cabin (typically the C bucket) but don't actually reissue the ticket as is par for the course with a SWU or miles+copay. The ticket reissue happens at the airport check-in desk, supposedly in conjunction with the agent collecting the physical BXP1 cert for you. I suppose in this case the agent saw you had an unticketed upgrade and just went through with the reissue without reading Meeting Services' remarks on your PNR, which should have clearly instructed him/her to collect the cert.
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Old Jun 30, 17, 2:13 pm
  #159  
 
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.3MM, BAEC, UAMP, AS 75K, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,680
Originally Posted by dkc192 View Post
Interesting. That's not been my experience, though I've never been EXP. In the past couple years, I've always been sent to Meeting Services to upgrade my booking and withdraw/apply my certificate. What gives?!
BTW - I think you can also call 1-800-433-1790 where the hours are 6am to midnight CT.
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Old Jun 30, 17, 3:11 pm
  #160  
 
Join Date: May 2007
Location: BOS
Programs: AA EXP, UA GLD
Posts: 1,899
Originally Posted by billgrates3 View Post
BTW - I think you can also call 1-800-433-1790 where the hours are 6am to midnight CT.
That is the number for Meeting Services that I was referring to--in the past I've never had success in getting the PLT desk to apply a BXP1 for me when Meeting Services was closed.
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Old Jun 30, 17, 8:15 pm
  #161  
 
Join Date: Jul 2011
Programs: an inch longer than you. Seriously, this is BS just for bragging.
Posts: 1,101
I've read here about redpositing a BXP1 for a fee and they reinstate the points. I claimed just before 600 pts were to expire hoping to use it for a transcon but it didn't clear. I'd rather save it for a future transcon that will be after the BXP1 expires...Will they look back and say you can't redeposit because they were old about-to-expire points? I've read the wiki that says you can't redposit to extend the life of points, but just curious here.

If i can't do it, i'm not that bummed, as I got a 600 point promo bonus to my account I wasn't actually qualified for, but they gave it to me anyway.
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Old Jul 1, 17, 6:42 am
  #162  
 
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb, Accor Gold
Posts: 559
Can someone advise if BXP1 can be used on 125-stock ticket, please? All AA prime numbers, just ticketed on BA. I know SWUs work on 125-stock tickets, but has anybody had experience with BXP1 certs?
wmaciej is online now  
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Old Jul 1, 17, 10:44 am
  #163  
 
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.3MM, BAEC, UAMP, AS 75K, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,680
Originally Posted by LovePrunes View Post
I've read here about redpositing a BXP1 for a fee and they reinstate the points. I claimed just before 600 pts were to expire hoping to use it for a transcon but it didn't clear. I'd rather save it for a future transcon that will be after the BXP1 expires...Will they look back and say you can't redeposit because they were old about-to-expire points? I've read the wiki that says you can't redposit to extend the life of points, but just curious here.

If i can't do it, i'm not that bummed, as I got a 600 point promo bonus to my account I wasn't actually qualified for, but they gave it to me anyway.
It's thru that redepositing a cert to reinstate points does not extend the life of the points. HOWEVER, you can then redeem those soon-to-expire points for a new cert that has a new expiration date that's up to 18 months from redemption.
So far as I know, you can always redeposit any cert as long as it is not past its expiration date.
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Old Jul 3, 17, 11:21 am
  #164  
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Join Date: Mar 2009
Location: LAX
Programs: AS Gold, QR Gold, AA 1.6MM Gold, Hyatt "......ist," Kimpton IC, Caesars Diamond, Crown&Anchor Gold
Posts: 413
Originally Posted by wmaciej View Post
Can someone advise if BXP1 can be used on 125-stock ticket, please? All AA prime numbers, just ticketed on BA. I know SWUs work on 125-stock tickets, but has anybody had experience with BXP1 certs?
Can you substantiate this claim? I've understood for years that SWUs are valid only on AA metal, and only on AA-marketed flights. Or have I been wrong all these years?
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Old Jul 3, 17, 2:33 pm
  #165  
 
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb, Accor Gold
Posts: 559
Originally Posted by noneemac View Post
Can you substantiate this claim? I've understood for years that SWUs are valid only on AA metal, and only on AA-marketed flights. Or have I been wrong all these years?
From my experience AA are happy to take over the 125-stock ticket, apply SWU and reissue on 001-stock. Flights have to be on AA numbers and not codeshares though. Also it requires a clued up agent, so your best bet is EXP line.
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