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Business Extra ("ExtrAA") Program (master thread)

Old Nov 21, 2012, 11:53 am
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Last edit by: Prospero
American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

Old Aug 15, 2017, 5:40 am
  #196  
 
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,643
This month's postings might have been the biggest cluster f**k since joining the program. The first leg of every round trip ticket is missing. Should be fun explaining this one.
txpenny is offline  
Old Aug 15, 2017, 1:03 pm
  #197  
 
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,441
Originally Posted by txpenny
The first leg of every round trip ticket is missing.
Yep, got that too. I'd say give it a few days and see if it gets fixed.
mangoMan is offline  
Old Aug 17, 2017, 1:03 pm
  #198  
 
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,441
Secure BXP1 upgrade before enough points post?

The points for the missing initial segments of my 2 segment flights last month posted...sort of. The "my account" point total seems to reflect the missing segments, but the flight list itself does not include them. The BE database must be running on a Commodore 64

So I almost have a enough points for 2 BXP1 awards. After some early Aug flights post next month I will have enough. The flight I'm targeting currently has C4 availability. Is it possible to secure the upgrade even though I won't redeem points for the certs until next month? The flight is several months out so plenty of time for points to post and get the certs prior. I just want to grab the C availability before it's gone. It seems if the BE rep doesn't ask for serial numbers this could be possible, no?
mangoMan is offline  
Old Aug 17, 2017, 2:00 pm
  #199  
 
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,643
Originally Posted by mangoMan
The points for the missing initial segments of my 2 segment flights last month posted...sort of. The "my account" point total seems to reflect the missing segments, but the flight list itself does not include them. The BE database must be running on a Commodore 64
You are the third so far. I would guess there are more.

Originally Posted by txpenny
This month's postings might have been the biggest cluster f**k since joining the program. The first leg of every round trip ticket is missing. Should be fun explaining this one.
txpenny is offline  
Old Aug 17, 2017, 2:14 pm
  #200  
 
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
Anyone received their bonus points for the AJB2Q17 Transatlantic promotion?

I emailed Business Extra customer support and they said the promotion ended July 31, so I should keep waiting. However, the Business Extra website clearly says it ended June 30. I suppose even by that date, we still haven't quite hit 8 weeks from the end, so I'll check back at the end of the month. Just curious if it's gone through for anyone.
chrisremo is offline  
Old Aug 17, 2017, 2:32 pm
  #201  
dll
 
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,337
Originally Posted by mangoMan
The points for the missing initial segments of my 2 segment flights last month posted...sort of. The "my account" point total seems to reflect the missing segments, but the flight list itself does not include them. The BE database must be running on a Commodore 64

So I almost have a enough points for 2 BXP1 awards. After some early Aug flights post next month I will have enough. The flight I'm targeting currently has C4 availability. Is it possible to secure the upgrade even though I won't redeem points for the certs until next month? The flight is several months out so plenty of time for points to post and get the certs prior. I just want to grab the C availability before it's gone. It seems if the BE rep doesn't ask for serial numbers this could be possible, no?
My recent experience is the BE rep desk has not asked for serial/check code numbers from the certificates, so it should be possible.
dll is offline  
Old Aug 17, 2017, 2:38 pm
  #202  
 
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 494
Originally Posted by txpenny
You are the third so far. I would guess there are more.
+1

Postings from my July flights are a complete clusterf***
asf-07 is offline  
Old Aug 17, 2017, 3:08 pm
  #203  
 
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,202
Originally Posted by chrisremo
Anyone received their bonus points for the AJB2Q17 Transatlantic promotion?

I emailed Business Extra customer support and they said the promotion ended July 31, so I should keep waiting. However, the Business Extra website clearly says it ended June 30. I suppose even by that date, we still haven't quite hit 8 weeks from the end, so I'll check back at the end of the month. Just curious if it's gone through for anyone.
Mine posted last month, for flights in early June.
alphaeagle is offline  
Old Aug 17, 2017, 8:09 pm
  #204  
 
Join Date: Mar 2007
Location: ABQ & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,413
Originally Posted by chrisremo
Anyone received their bonus points for the AJB2Q17 Transatlantic promotion?

I emailed Business Extra customer support and they said the promotion ended July 31, so I should keep waiting. However, the Business Extra website clearly says it ended June 30. I suppose even by that date, we still haven't quite hit 8 weeks from the end, so I'll check back at the end of the month. Just curious if it's gone through for anyone.
Got mine��
For June flights
236Dakota is offline  
Old Aug 18, 2017, 3:31 pm
  #205  
 
Join Date: May 2011
Posts: 44
Question - when redeeming an upgrade cert for the second leg of a multi-leg flight, is it necessary to present the paper certificate at check-in, prior to departure of the initial leg, or just at the gate on the leg in which the upgrade is being used?
TheSpecialMan is offline  
Old Aug 19, 2017, 4:06 pm
  #206  
 
Join Date: Aug 2017
Programs: AA Executive Platinum, Star Alliance Gold, Hilton Honors Gold, JetSmarter, Global Entry, CLEAR
Posts: 102
Originally Posted by mangoMan
The points for the missing initial segments of my 2 segment flights last month posted...sort of. The "my account" point total seems to reflect the missing segments, but the flight list itself does not include them. The BE database must be running on a Commodore 64

So I almost have a enough points for 2 BXP1 awards. After some early Aug flights post next month I will have enough. The flight I'm targeting currently has C4 availability. Is it possible to secure the upgrade even though I won't redeem points for the certs until next month? The flight is several months out so plenty of time for points to post and get the certs prior. I just want to grab the C availability before it's gone. It seems if the BE rep doesn't ask for serial numbers this could be possible, no?

They didn't use to ask for serial numbers or expiration dates, but lately they have been. I just redeemed another one for September and they asked for all of the information on the BXP1. So I would wait until you have it. I doubt they will give you the upgrade without having used your points for it yet
mike.macrone is offline  
Old Aug 19, 2017, 4:07 pm
  #207  
 
Join Date: Aug 2017
Programs: AA Executive Platinum, Star Alliance Gold, Hilton Honors Gold, JetSmarter, Global Entry, CLEAR
Posts: 102
Originally Posted by TheSpecialMan
Question - when redeeming an upgrade cert for the second leg of a multi-leg flight, is it necessary to present the paper certificate at check-in, prior to departure of the initial leg, or just at the gate on the leg in which the upgrade is being used?
You will have to do both, I believe. Last time I used one, I had to present it to the lady at check-in to even get my ticket
mike.macrone is offline  
Old Aug 20, 2017, 12:04 am
  #208  
 
Join Date: Aug 2014
Location: MEM, TLV
Programs: DL, AA PLT, US, HH Gold, BW Diamond, Avis PP, Choice PLT
Posts: 559
how long does it take for points to show up after a flight?
conklaven is offline  
Old Aug 20, 2017, 10:17 am
  #209  
 
Join Date: Aug 2017
Programs: AA Executive Platinum, Star Alliance Gold, Hilton Honors Gold, JetSmarter, Global Entry, CLEAR
Posts: 102
Originally Posted by conklaven
how long does it take for points to show up after a flight?
They generally deposit points into your account on the 17th of each month or so
mike.macrone is offline  
Old Aug 20, 2017, 10:43 am
  #210  
Moderator: Hyatt Gold Passport & Star Alliance
 
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-CCR/GGL/GfL
Posts: 11,972
In terms of the posting issues - some flights have posted in August and some in July statements.
Markie is online now  

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