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Business Extra ("ExtrAA") Program (master thread)

Old Nov 21, 2012, 11:53 am
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Last edit by: Prospero
American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

Old Sep 3, 2017, 1:49 pm
  #226  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,421
Originally Posted by StatusChallenged
I registered earlier this year for the BX20UPGWELCOME, got an email this morning about being able to get

I registered and looks like I got a confirmation, but wanted to make sure I'd get points for another booking. I was going to rent a car but I could fly to Boston from New York instead if this was the case.
I tried to register for BX20UPG and it tells me the deadline has passed????????
Odd, since it says the deadline is Sept 30.
Also, the website for BE is very slow today, at least for me
mvoight is offline  
Old Sep 3, 2017, 2:03 pm
  #227  
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Join Date: Dec 2010
Location: AUS
Posts: 276
Originally Posted by mvoight
I tried to register for BX20UPG and it tells me the deadline has passed????????
This seems really weird, because that was the email text, and same promo code used in an email I received Feb 23 this year. For me, it of course indicates that I already registered for (and received points for) the promo. Seems like they either forgot to change the code, or perhaps accidentally resent the same email with a different expiration.
aschuett is offline  
Old Sep 3, 2017, 3:29 pm
  #228  
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Join Date: May 2004
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Originally Posted by aschuett
This seems really weird, because that was the email text, and same promo code used in an email I received Feb 23 this year. For me, it of course indicates that I already registered for (and received points for) the promo. Seems like they either forgot to change the code, or perhaps accidentally resent the same email with a different expiration.
It looks like customer service is weekday only, so I will call on Tues
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Old Sep 3, 2017, 3:42 pm
  #229  
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Join Date: Dec 2010
Location: AUS
Posts: 276
Originally Posted by mvoight
BX20UPG
Per One Mile At A Time, the code UPGRADE appears to work, except it shows promo start date of 5/31/17 and promo end date of 8/31/17. I'm thinking somebody probably used the same email template but forgot to change the code. I did previously use BX20UPG in February, and the UPGRADE code does work for me. Yay for 650 extra BX points!

Last edited by aschuett; Sep 3, 2017 at 3:44 pm Reason: added start/end dates
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Old Sep 3, 2017, 10:07 pm
  #230  
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Join Date: May 2004
Location: DFW/DAL
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Posts: 21,421
Originally Posted by aschuett
Per One Mile At A Time, the code UPGRADE appears to work, except it shows promo start date of 5/31/17 and promo end date of 8/31/17. I'm thinking somebody probably used the same email template but forgot to change the code. I did previously use BX20UPG in February, and the UPGRADE code does work for me. Yay for 650 extra BX points!
Thanks, UPGRADE as the code worked for me too
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Old Sep 4, 2017, 9:45 am
  #231  
 
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
Oh great, looks like I can use my departure flight to Europe at the end of the month for it, thought it was for domestic flights only.
StatusChallenged is offline  
Old Sep 4, 2017, 10:26 am
  #232  
 
Join Date: Nov 2016
Posts: 812
Does the person who does the flying have to be the person who owns the ExtrAA account, or will any flight I have scheduled with my BE account on it count for the promotion?
shimps1 is offline  
Old Sep 4, 2017, 2:46 pm
  #233  
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Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,484
I get the feeling I should have signed up for this years ago and the current blog posts about the promotion have brought it to my attention again.

Are there are issues with crediting to BA Executive Club and Business Extra simultaneously? Can I use the BXPx upgrade certificates when crediting flights to BAEC?
Fraser is offline  
Old Sep 4, 2017, 7:14 pm
  #234  
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Join Date: Dec 2010
Location: AUS
Posts: 276
Originally Posted by shimps1
Does the person who does the flying have to be the person who owns the ExtrAA account, or will any flight I have scheduled with my BE account on it count for the promotion?
Business Extra (note the recent rename, no more extra A) is designed for business, so typically the account "owner" would be the business, with one or more "travel managers" (BX/BE account admins). So typically the people travelling would not be the same as the travel managers, but nothing would prevent it from being so. When you make the reservation, just make sure the BX number is on the reservation.
aschuett is offline  
Old Sep 5, 2017, 11:35 am
  #235  
 
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,128
What a mess.

I used the BXP20UPG back in February and got my 650 points in March.

Saw here the UPGRADE promo was working for others who did the same.

Just entered it and it registered me, too. Unfortunately, I don't have a flight until 18 October. I wish I would have waited until later September to register.
econometrics is offline  
Old Sep 5, 2017, 2:47 pm
  #236  
 
Join Date: Mar 2015
Programs: AA EXP, Hilton Diamond
Posts: 394
For my statement in July, I am only getting credit for outbound flights, not the return. Anyone else have this issue?
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Old Sep 5, 2017, 4:02 pm
  #237  
 
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,643
Originally Posted by chitink
For my statement in July, I am only getting credit for outbound flights, not the return. Anyone else have this issue?
Yes, many.

See if you were credited the balances of the inbound flights on or around the 17th of August.
txpenny is offline  
Old Sep 6, 2017, 12:05 am
  #238  
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I received an email from BE indicating the BX20UPG code is now working.
When I tried it before it was saying the date for the registration had passed.
Also, registered using UPGRADE before I was told this by BE
mvoight is offline  
Old Sep 8, 2017, 1:15 am
  #239  
 
Join Date: Mar 2007
Location: LAX
Programs: AA PLT, DL, UA, bonvoy
Posts: 30
Just to add a data point, they've changed the code to BX20UPG2 (bolding mine, obviously). Perhaps to avoid the previous confusion. I had the same issue using the previous code, but this one took without issue, and shows the proper expiration.

cheers,
YZ
yankeezulu is offline  
Old Sep 8, 2017, 5:51 am
  #240  
 
Join Date: Aug 2011
Programs: AA EXP, Amex Plt, AA AC
Posts: 174
Originally Posted by yankeezulu
Just to add a data point, they've changed the code to BX20UPG2 (bolding mine, obviously). Perhaps to avoid the previous confusion. I had the same issue using the previous code, but this one took without issue, and shows the proper expiration.

cheers,
YZ
OK, so now I have this BX20UPG2 and UPGRADE in my account at the same time. Do you think I'll get double credits on my next flight?
50ae is offline  

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