Admirals Clubs receiving food and beverage upgrades starting July 23, 2023
#436
Join Date: Jul 2019
Location: Los Angeles, CA
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 625
At the end of the day, this is a glorified buffet. A buffet that you get unlimited access to for an annual rate, and it includes booze and other high operating costs. We shouldn't expect restaurant quality food. Even the airport restaurants can't usually offer restaurant quality food.
Centurion Lounges are quite varied - some have excellent food, far better than the typical SkyClub, and some have nosedived (like SFO's club which has food that is more or less Admiral's Club-like).
In Phoenix the ACs were so bad I walked all the way down to the Centurion and the food there was amazing. One of the most elaborate spreads I've seen in any airport lounge. But, it's so small that the club gets packed at lunchtime - I managed to sneak in before the crowds blocked off entry to the space. It's funny how uneven Centurion lounges are - I am guessing they hire totally different contractors in each airport. AC's all seem to be run identically - identically badly.
Last edited by synzero; Oct 19, 2023 at 12:44 pm
#437
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,178
That's my point. It's better to just do soup and sandwiches than try to make entrees they don't know how to pull off. It's just embarrassing how bad it is - they don't know how to cook. Delta definitely does a much more consistent job with SkyClubs, the buffet items aren't terrible - they're just OK, but that's still way better than what the ACs are trying to do here.
Centurion Lounges are quite varied - some have excellent food, far better than the typical SkyClub, and some have nosedived (like SFO's club which has food that is more or less Admiral's Club-like).
In Phoenix the ACs were so bad I walked all the way down to the Centurion and the food there was amazing. One of the most elaborate spreads I've seen in any airport lounge. But, it's so small that the club gets packed at lunchtime - I managed to sneak in before the crowds blocked off entry to the space. It's funny how uneven Centurion lounges are - I am guessing they hire totally different contractors in each airport. AC's all seem to be run identically - identically badly.
Centurion Lounges are quite varied - some have excellent food, far better than the typical SkyClub, and some have nosedived (like SFO's club which has food that is more or less Admiral's Club-like).
In Phoenix the ACs were so bad I walked all the way down to the Centurion and the food there was amazing. One of the most elaborate spreads I've seen in any airport lounge. But, it's so small that the club gets packed at lunchtime - I managed to sneak in before the crowds blocked off entry to the space. It's funny how uneven Centurion lounges are - I am guessing they hire totally different contractors in each airport. AC's all seem to be run identically - identically badly.
#439
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,697
I'd agree that DL's SkyClub food is better than what UA and AA are offering in their regular lounges, but I really don't agree with a lot of people who rave nonstop about the SkyClub food. Just looking at what I've had recently at JFK and LAX (and these are supposed to be some of the more flagship locations that have better catering), I'd say the breakfast is maybe a step below what I'd expect to find at a mediocre US Doubletree Hotel's buffet, and the lunch/dinner food is a definite step down from the better Centurion Lounge locations, and is food I probably wouldn't touch outside of an airport.
#440
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,178
I'd agree that DL's SkyClub food is better than what UA and AA are offering in their regular lounges, but I really don't agree with a lot of people who rave nonstop about the SkyClub food. Just looking at what I've had recently at JFK and LAX (and these are supposed to be some of the more flagship locations that have better catering), I'd say the breakfast is maybe a step below what I'd expect to find at a mediocre US Doubletree Hotel's buffet, and the lunch/dinner food is a definite step down from the better Centurion Lounge locations, and is food I probably wouldn't touch outside of an airport.
#444
Join Date: Jul 2019
Location: Los Angeles, CA
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 625
I'd agree that DL's SkyClub food is better than what UA and AA are offering in their regular lounges, but I really don't agree with a lot of people who rave nonstop about the SkyClub food. Just looking at what I've had recently at JFK and LAX (and these are supposed to be some of the more flagship locations that have better catering), I'd say the breakfast is maybe a step below what I'd expect to find at a mediocre US Doubletree Hotel's buffet, and the lunch/dinner food is a definite step down from the better Centurion Lounge locations, and is food I probably wouldn't touch outside of an airport.
I'm perfectly fine with AA's options. Their soups are always tasty and I gorge on the now addicted to chocolate mini pretzels. The pork sliders at MIA a few months ago stood out as really good but the tiny skewers of tomato and mozz balls and mini crab cakes at DCA last week were pretty bad.
Last edited by synzero; Oct 20, 2023 at 9:06 am
#445
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,710
That's my point. It's better to just do soup and sandwiches than try to make entrees they don't know how to pull off. It's just embarrassing how bad it is - they don't know how to cook. . . . .
Any update on the Grab and Go - I have not seen any food to go? Only thing is bag of potato chips at DCA club.
Is it described as "chef inspired"?
I'm starting a campaign to bring back build your own tacos. At least the ingredients lasted awhile.
I'm back to thinking my old reasons for keeping AAC access were better. (It's quieter. The bathrooms are better, assuming they are not full or being cleaned when you are trying to move fast and catch a flight. I really do wind down quicker after I land if I stop by for 45 minutes in the club. Perhaps the very last, it's "something" to eat without ordering and preparation delay, or trying to find leftovers at home).
I had high hopes and am officially disappointed. I must have been all liquored up when I though this was really going to improve food quality. At least a bit more variety between airports.
Last edited by jayer; Oct 20, 2023 at 9:23 am
#446
Join Date: Jan 2019
Location: GCM, formerly DFW
Programs: AA Exp
Posts: 277
I went through the big C/D lounge at CLT last weekend and they only had grab-n-go options, including a wrap and two types of sandwiches that weren't labeled at all so it was a complete mystery as to what you were getting. Next to that in the 3-level silver trays (that used to hold various vegetables and pita chips) they had small individually wrapped snacks like beef jerky packets and string cheese. I'm not complaining as I appreciate having grab-n-go options, but it definitely felt like either the kitchen was down/being upgraded or some odd decisions about going 100% grab-n-go were hastily made.
For what it's worth, I tried the wrap and it ended up being a pretty decent club sandwich-like wrap. Unfortunately I didn't think to take pictures, but far from what I would consider a F&B "upgrade."
For what it's worth, I tried the wrap and it ended up being a pretty decent club sandwich-like wrap. Unfortunately I didn't think to take pictures, but far from what I would consider a F&B "upgrade."
#447
Join Date: Jul 2011
Posts: 2,369
I went through the big C/D lounge at CLT last weekend and they only had grab-n-go options, including a wrap and two types of sandwiches that weren't labeled at all so it was a complete mystery as to what you were getting. Next to that in the 3-level silver trays (that used to hold various vegetables and pita chips) they had small individually wrapped snacks like beef jerky packets and string cheese. I'm not complaining as I appreciate having grab-n-go options, but it definitely felt like either the kitchen was down/being upgraded or some odd decisions about going 100% grab-n-go were hastily made.
For what it's worth, I tried the wrap and it ended up being a pretty decent club sandwich-like wrap. Unfortunately I didn't think to take pictures, but far from what I would consider a F&B "upgrade."
For what it's worth, I tried the wrap and it ended up being a pretty decent club sandwich-like wrap. Unfortunately I didn't think to take pictures, but far from what I would consider a F&B "upgrade."
#448
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,447
They actually can do good food - I think the constraint is the budget from AA.
#449
Join Date: Jul 2019
Location: Los Angeles, CA
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 625
HMS Host operates the food and beverage service for the Admirals Clubs. https://www.hmshost.com/
They actually can do good food - I think the constraint is the budget from AA.
They actually can do good food - I think the constraint is the budget from AA.
#450
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,432
You'd need to upgrade your ingredients then. Salt and other such things are perfect for long shelf life and adding taste to whatever questionable ingredient is served masquerading as something else.