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Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes

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Old Mar 26, 2020, 9:45 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: UAPremierGuy
As of 9/21:

Flights under 900 miles
  • Water, canned drinks and juice by request only
  • No snacks, alcohol or food available in the Main Cabin
  • Alcohol available in First by request only
Flights between 900 and 2,199 miles / up to 4.5 hours

In the Main Cabin – includes Premium Economy and Main Cabin Extra

  • Complimentary pretzels or Biscoff cookies and bottled water during boarding*
  • No snacks, alcohol or food for purchase
  • Water, canned drinks and juice by request only

In First:

  • Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
  • Complimentary pretzels or Biscoff cookies and bottled water during boarding*
  • Drinks, including alcohol, by request only
  • No drinks served before departure
*Not available on American Eagle flights.

Flights over 2,200 miles* / over 4.5 hours

In the Main Cabin – includes Premium Economy and Main Cabin Extra

  • Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
  • No snacks or food for purchase
  • No alcohol or meals except on long-haul international flights

In First and Business:

  • Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
  • Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
  • Meals served on one tray, not in courses**
  • No drinks served before departure
  • Alcohol will be available
*Includes transcontinental and Hawaii.

**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.

cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.

fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access


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Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes

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Old Oct 5, 2020, 6:20 pm
  #1216  
 
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Originally Posted by fly747first
Sure did and they still said no, but don't worry, I wrote them up
Good. That's not okay. Hopefully it results in some corrective action.
cmd320 likes this.
kb9522 is offline  
Old Oct 5, 2020, 6:42 pm
  #1217  
 
Join Date: May 2015
Location: Empire State
Programs: AAdvantage Executive Platinum; Marriott Platinum
Posts: 461
Just took a survey re a recent flight, and was given the option to opt-in for an upcoming virtual focus group on AA’s meal service offerings. If chosen, I’ll report back.
SkyTeam777 likes this.
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Old Oct 5, 2020, 8:02 pm
  #1218  
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Posts: 11,970
Originally Posted by kb9522
Good. That's not okay. Hopefully it results in some corrective action.
I don't like to get FAs in trouble but to deny passengers water is just wrong
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Old Oct 5, 2020, 8:17 pm
  #1219  
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Originally Posted by fly747first
I don't like to get FAs in trouble but to deny passengers water is just wrong
Yeah, that’s like prison-camp status.
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Old Oct 5, 2020, 8:26 pm
  #1220  
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Originally Posted by cmd320
Yeah, that’s like prison-camp status.
Lol Pretty sure prisoners get regularly access to water yet some airlines think that their revenue-generating passengers shouldn't ...
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Old Oct 6, 2020, 11:13 am
  #1221  
 
Join Date: Sep 2006
Location: IAH and ORD
Programs: United 1K, Marriott Titanium and LTT
Posts: 163
Originally Posted by zip10001
Hi,
flying JFK-LHR in a few days.
i am trying to reserve a special meal but it fails to save (app and website).
any workaround?


"error message"
I had the same error trying to reserve a meal ORD-LHR in August. I checked back daily and around 10 days out I was able to reserve. It was noted by the FA when taking orders so it clearly worked.

FWIW, the load in J on my flight was so light that everyone got their first choice - the FA even offered to let me change if I wanted, as there were more than enough of all options loaded.

Also, while the service isn’t back to normal and is all on one tray, I actually appreciated a quick, one-stop dining experience as it allowed me to (attempt to) get more sleep on the way to LHR.

Safe travels and enjoy the 14 day quarantine when you get to London, assuming that’s your final destination 🤪
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Marno is offline  
Old Oct 8, 2020, 10:31 am
  #1222  
 
Join Date: Oct 2020
Location: MW
Programs: AA EXP, Hilton Gold
Posts: 10
First time poster, long time lurker. Just hit Exec Plat for the first time as well. I’m too new to post pics but from today....

ONT-DFW 737-800 830AM in J
Excellent FAs who called each passenger in J by their name. Was given a snack box which was a surprise. Was expecting the now customary cheese or sandwich. Very proactive drink service as well. Have a RJ segment later so will update.
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Old Oct 8, 2020, 11:13 am
  #1223  
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Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,013
Originally Posted by Marno
I had the same error trying to reserve a meal ORD-LHR in August. I checked back daily and around 10 days out I was able to reserve. It was noted by the FA when taking orders so it clearly worked.

FWIW, the load in J on my flight was so light that everyone got their first choice - the FA even offered to let me change if I wanted, as there were more than enough of all options loaded.

Also, while the service isn’t back to normal and is all on one tray, I actually appreciated a quick, one-stop dining experience as it allowed me to (attempt to) get more sleep on the way to LHR.

Safe travels and enjoy the 14 day quarantine when you get to London, assuming that’s your final destination 🤪
whatever you do don't get the braised short beef rib or whatever it's called. I ordered it in August and after one bite I looked at my shoe to see if it had teeth marks on it. Inedible.
enviroian is offline  
Old Oct 8, 2020, 4:57 pm
  #1224  
 
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,041
Originally Posted by enviroian
whatever you do don't get the braised short beef rib or whatever it's called. I ordered it in August and after one bite I looked at my shoe to see if it had teeth marks on it. Inedible.
But at least you weren't on BA, right?

Regards
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Old Oct 8, 2020, 5:37 pm
  #1225  
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Posts: 12,809
Originally Posted by scubadu
But at least you weren't on BA, right?

Regards
True, even AA’s horse meat slaughters BAs cold economy box.
enviroian likes this.
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Old Oct 9, 2020, 7:38 am
  #1226  
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Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
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Originally Posted by scubadu
But at least you weren't on BA, right?

Regards
I've had plenty a great meals on AA, pre and current covid. Just because the short rib tasted like a shoe doesn't automatically make me diss the entire airline. Today for example, I plan to enjoy a tasty manufactured sandwich from Dallas to Detroit.
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Old Oct 9, 2020, 1:24 pm
  #1227  
 
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Originally Posted by enviroian
Today for example, I plan to enjoy a tasty manufactured sandwich from Dallas to Detroit.
Oh, didn't you get the memo that the sandwiches are "handmade?"

Last edited by UAPremierGuy; Oct 9, 2020 at 2:42 pm
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Old Oct 9, 2020, 1:33 pm
  #1228  
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Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,013
PDB!!

Headed to DTW. It’s nice to have it back.

nice job AA.
enviroian is offline  
Old Oct 9, 2020, 1:37 pm
  #1229  
 
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
Originally Posted by enviroian
Headed to DTW. It’s nice to have it back.

nice job AA.
Outstanding!
GrumpyYoungMan is offline  
Old Oct 9, 2020, 2:45 pm
  #1230  
 
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Originally Posted by enviroian
Headed to DTW. It’s nice to have it back.

nice job AA.
Congrats! AND it looks like you got an non-oaisesed aircraft! Double-score!
enviroian and GrumpyYoungMan like this.
UAPremierGuy is offline  


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