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Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes

Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes

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Old Nov 23, 20, 5:51 pm   -   Wikipost
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Last edit by: UAPremierGuy
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As of 9/21:

Flights under 900 miles
  • Water, canned drinks and juice by request only
  • No snacks, alcohol or food available in the Main Cabin
  • Alcohol available in First by request only
Flights between 900 and 2,199 miles / up to 4.5 hours

In the Main Cabin – includes Premium Economy and Main Cabin Extra

  • Complimentary pretzels or Biscoff cookies and bottled water during boarding*
  • No snacks, alcohol or food for purchase
  • Water, canned drinks and juice by request only

In First:

  • Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
  • Complimentary pretzels or Biscoff cookies and bottled water during boarding*
  • Drinks, including alcohol, by request only
  • No drinks served before departure
*Not available on American Eagle flights.

Flights over 2,200 miles* / over 4.5 hours

In the Main Cabin – includes Premium Economy and Main Cabin Extra

  • Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
  • No snacks or food for purchase
  • No alcohol or meals except on long-haul international flights

In First and Business:

  • Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
  • Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
  • Meals served on one tray, not in courses**
  • No drinks served before departure
  • Alcohol will be available
*Includes transcontinental and Hawaii.

**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.

cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.

fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access


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Old Mar 24, 20, 7:11 pm
  #1  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
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Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes

Temporary changes include scaled back food and beverage service, closing additional Admirals Club lounges, maximizing social distancing on aircraft, and short-term suspension of checked pets.

SEE Wikipost.








Last edited by JDiver; May 2, 20 at 7:25 pm Reason: Move information to Wikipost
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Old Mar 25, 20, 8:31 am
  #2  
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I would think that for F paxs during the interim couldn't AA just hand out a boxed cold meal wrapped in plastic? FAs would not need to touch any food article.
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Old Mar 26, 20, 1:57 pm
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AA email re: changes to onboard services during COVID-19

I’m not sure if there’s a better place to post so mods please feel free to merge if I missed it. Just received a couple of these emails for flights in the next week...

March 26, 2020

Hi <geckoflyer>,

American Airlines is making several changes in service and policies as it continues to respond to coronavirus (COVID-19). These changes include reducing flight attendant-customer interaction. To further provide for social distancing and minimal contact between flight attendants and customers, American will offer limited food and beverage options from March 27 through April 30.

The reduced service will discontinue all existing pre-order meals on flights beginning March 27. We see that you have pre-ordered a meal on your upcoming flight. With our reduced meal offerings, we will not able to fulfill this order at this time. We apologize for the inconvenience.

Travel date: Friday, April 03, 2020

Flight number: 7

Record locator: PNRPNR

The safety and well-being of our customers and team members remains our highest priority. American is in contact with U.S. and international authorities, as well as public health officials, and we continue to coordinate with them on all required health- and safety-related measures regarding coronavirus (COVID-19).

If you need to change your travel plans, visit aa.com.

Thank you for flying American Airlines.
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Old Mar 26, 20, 2:38 pm
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My flight on April 10 has not be cancelled yet PHL to TPA. I don’t. Want to travel to Florida just when the virus will be ramping up down there. I wonder if this change of service to my purchased first class ticket would help me get a refund? I know, the only way I’ll know will be to call but was just wondering out loud as it were.
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Old Mar 26, 20, 8:51 pm
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Just shut the damned thing down if you can't serve beverages to all. This is the most assinine thing to see posted ever.
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Old Mar 27, 20, 1:39 am
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Originally Posted by IzzyL View Post
My flight on April 10 has not be cancelled yet PHL to TPA. I don’t. Want to travel to Florida just when the virus will be ramping up down there. I wonder if this change of service to my purchased first class ticket would help me get a refund? I know, the only way I’ll know will be to call but was just wondering out loud as it were.
I would argue this is not the first class experience they were advertising when you purchased the ticket
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Last edited by mvoight; Mar 27, 20 at 5:57 pm
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Old Mar 27, 20, 5:47 pm
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Any reports from the new changes today? If I’m in FC I take it I can still request an adult beverage once in-flight?
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Old Mar 28, 20, 10:10 am
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Originally Posted by mvoight View Post
I would argue this is not the first class experience they were advertising when you purchased the ticket
please advise, this was to be my strategy in a week
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Old Mar 28, 20, 12:18 pm
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It doesn’t matter what was offered when one purchased a ticket. The novel Coronavirus SARS-CoV-2 / COVID-19 pandemic fits the definition of force majeure per the Conditions of Carriage. The current policy states one may request beverages in First Class. But the catering loads will determine what’s on offer.
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Old Mar 29, 20, 9:20 am
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Originally Posted by AANYC1981 View Post
Any reports from the new changes today? If I’m in FC I take it I can still request an adult beverage once in-flight?
Flew DCA/MIA yesterday. Announcement made at the gate and during boarding. Nothing offered in F, no blankets. The woman across from me asked for something (not sure what) and was given a big bottle of work. A pilot in F asked for food/beverage and was given some BOB (looked like a cheese plate) and a big bottle of water. FA never interacted with the pax but had plenty of time to talk in glee about the bailout that will give them jobs until September. (Sad most other Americans aren't going to get such a guarantee).

I would guess no alcohol or ice was catered. I'm also thinking some of the changes might be permanent like no meals in F under 2,200 miles and no PDBs.
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Old Mar 31, 20, 3:04 pm
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Originally Posted by AANYC1981 View Post
Any reports from the new changes today? If I’m in FC I take it I can still request an adult beverage once in-flight?
I was able to get liquor on my flight in F Sunday (3/29) no issue. Including ice, and including PDB.
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Old Mar 31, 20, 3:57 pm
  #12  
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Originally Posted by MiamiAirport Formerly NY George View Post
The woman across from me asked for something (not sure what) and was given a big bottle of work.
Ugh, that's like my worst nightmare.
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Old Apr 1, 20, 6:56 am
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Yesterday the FA proactively offered drinks yesterday to the 4 paxs in F on a 772. Also passed out the Biscotti cookies. Also handed out large bottles of water as PDB. This level of service will probably be FA dependent.
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Old Apr 1, 20, 7:39 am
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Originally Posted by MiamiAirport Formerly NY George View Post
This level of service will probably be FA dependent.
So, business as usual then?
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Old Apr 8, 20, 9:08 am
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Any other updates on FC services on flights under 2200 miles? Do you really have to ring the call button for a drink or walk up to the galley or are they still coming thru FC to ask if you want anything?

I have a feeling these cuts will be extended beyond 4/30 and am just curious what’s it’s like now that we’re almost in mid April.
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