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Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes

Old Mar 26, 20, 9:45 pm
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Last edit by: UAPremierGuy
As of 9/21:

Flights under 900 miles
  • Water, canned drinks and juice by request only
  • No snacks, alcohol or food available in the Main Cabin
  • Alcohol available in First by request only
Flights between 900 and 2,199 miles / up to 4.5 hours

In the Main Cabin – includes Premium Economy and Main Cabin Extra

  • Complimentary pretzels or Biscoff cookies and bottled water during boarding*
  • No snacks, alcohol or food for purchase
  • Water, canned drinks and juice by request only

In First:

  • Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
  • Complimentary pretzels or Biscoff cookies and bottled water during boarding*
  • Drinks, including alcohol, by request only
  • No drinks served before departure
*Not available on American Eagle flights.

Flights over 2,200 miles* / over 4.5 hours

In the Main Cabin – includes Premium Economy and Main Cabin Extra

  • Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
  • No snacks or food for purchase
  • No alcohol or meals except on long-haul international flights

In First and Business:

  • Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
  • Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
  • Meals served on one tray, not in courses**
  • No drinks served before departure
  • Alcohol will be available
*Includes transcontinental and Hawaii.

**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.

cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.

fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access


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Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes

Old May 10, 20, 1:10 pm
  #61  
 
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Originally Posted by brewdog11 View Post
So on flights where alcohol is available “on request” in F, how do pax go about requesting drinks? Do the FAs walk through the aisle to check on pax, or do pax approach the galley/use call button? Just curious.
I've been on three flights since May 1. All were upgraded at my EXP window (the first flight on May 3, I was alone in F, second flight was 7/ 16 full, and the last flight was 5/ 12 full. All flights had row 1 blocked completely). The May 3 flight was not catered for alcohol, so I ordered an OJ by ringing the call button. Both more recent flights I had a glass of wine -- my second flight, the mainline FA did normal drinks passes through the cabin (no snack basket however). The last flight, last night, on Republic, the FA made an announcement "no service." She also spent much of the flight in 1-D with all the lights in the cabin turned off. I did ask her for a glass of wine about an hour into the flight, at a time when she was in the galley, and she gave me one in a plastic cup.
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Old May 10, 20, 1:16 pm
  #62  
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Originally Posted by brewdog11 View Post
So on flights where alcohol is available “on request” in F, how do pax go about requesting drinks? Do the FAs walk through the aisle to check on pax, or do pax approach the galley/use call button? Just curious.
the procedure is no different from earlier times—use your call button to get a drink.
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Old May 10, 20, 1:39 pm
  #63  
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Originally Posted by fastflyer View Post
I've been on three flights since May 1. All were upgraded at my EXP window (the first flight on May 3, I was alone in F, second flight was 7/ 16 full, and the last flight was 5/ 12 full. All flights had row 1 blocked completely). The May 3 flight was not catered for alcohol, so I ordered an OJ by ringing the call button. Both more recent flights I had a glass of wine -- my second flight, the mainline FA did normal drinks passes through the cabin (no snack basket however). The last flight, last night, on Republic, the FA made an announcement "no service." She also spent much of the flight in 1-D with all the lights in the cabin turned off. I did ask her for a glass of wine about an hour into the flight, at a time when she was in the galley, and she gave me one in a plastic cup.
Im confused why if AA says there is service why some FAs are just sitting in pax seats/jump seats reading books. I get that social distancing is important, but if the service protocol for F is to serve drinks, then they should be doing that. The argument in the past for not doing service or not doing refills was because they are busy. I totally understand that people may be scared, but for an industry that is being bailed our by taxpayers and that could have jobs gutted in a few months...shouldn't crew be trying their best to fulfill the mandated standards by the airline for their job? There are many, many people that would love to have their job if they aren't interested or cannot physically/emotionally handle it.

It sounds like Eagle standards are different, and that should be conveyed in AA's consumer-facing messaging. If someone pays for F, they should be getting whatever is being promised in F during the pandemic.
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Old May 11, 20, 5:32 am
  #64  
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I'm finding the older FAa are doing the service. Maybe because they are rightfully so a hell of a lot more scared of what is coming job wise than of COVID 19. They lived through the pay cut/firing/bankruptcy years. The younger ones tend to sit on their butt with smugness that the government is going to guarantee them a paycheck. They are in for a very, very rude awakening. They will be the first to go in October, if not before, and it might be years, if ever, they have an opportunity to work in the industry again. Remember LAA didn't hire new FAs for something like near 10 years.
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Old May 11, 20, 6:37 am
  #65  
 
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Originally Posted by MiamiAirport Formerly NY George View Post
I'm finding the older FAa are doing the service. Maybe because they are rightfully so a hell of a lot more scared of what is coming job wise than of COVID 19. They lived through the pay cut/firing/bankruptcy years. The younger ones tend to sit on their butt with smugness that the government is going to guarantee them a paycheck. They are in for a very, very rude awakening. They will be the first to go in October, if not before, and it might be years, if ever, they have an opportunity to work in the industry again. Remember LAA didn't hire new FAs for something like near 10 years.
Interesting to hear this since pre-WuhanCoronaCovidEtCetera my experience (yes others may vary) was largely the opposite - lAAziness came mostly from the more seasoned crews.
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Old May 14, 20, 7:14 am
  #66  
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Yesterday a young FA working F announced that under no circumstances beverages would be served in F as it was a "health and safety issue.." In other words providing you the mixings for a drink posed a risk to the FAs and paxs. About 30 minutes before landing the same FA did some long winded obnoxious Barclays cc rant. Then said FA went through the cabin trying to hand out applications. So let me get this straight handing out the mixings for a drink, that's unsafe. But handing out cc applications is not. Is the cc application made out of magic virus resistant paper?

Sadly this might be the future of F travel on AA, not to mention how long will the ACs stay closed. It might be tie soon just to see if DL will status match and I'll deal with connecting at ATL. At this rate AA is going DL will probably pick up certain assets like routes and hubs in a Chapter 11 fire sale anyway.
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Old May 14, 20, 7:18 am
  #67  
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Originally Posted by MiamiAirport Formerly NY George View Post
Yesterday a young FA working F announced that under no circumstances beverages would be served in F as it was a "health and safety issue.." In other words providing you the mixings for a drink posed a risk to the FAs and paxs. About 30 minutes before landing the same FA did some long winded obnoxious Barclays cc rant. Then said FA went through the cabin trying to hand out applications. So let me get this straight handing out the mixings for a drink, that's unsafe. But handing out cc applications is not. Is the cc application made out of magic virus resistant paper?

Sadly this might be the future of F travel on AA, not to mention how long will the ACs stay closed. It might be tie soon just to see if DL will status match and I'll deal with connecting at ATL. At this rate AA is going DL will probably pick up certain assets like routes and hubs in a Chapter 11 fire sale anyway.
Some FA's are going to use any excuse they can to be lazy, and now they have a "good" one. What route?
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Old May 14, 20, 7:26 am
  #68  
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I’m on LAX-JFK soon and the flight is listed as a breakfast service in J (since it’s 2,200+ miles).....Hoping for the best but bracing for the worst....
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Old May 14, 20, 8:07 am
  #69  
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Originally Posted by MiamiAirport Formerly NY George View Post
Yesterday a young FA working F announced that under no circumstances beverages would be served in F as it was a "health and safety issue.." In other words providing you the mixings for a drink posed a risk to the FAs and paxs. About 30 minutes before landing the same FA did some long winded obnoxious Barclays cc rant. Then said FA went through the cabin trying to hand out applications..


I knew this crap would happen. I would sent a PM via twitter to @AA and see what they say about this behavior. How convenient to be able to hand out pamphlets (that probably touched 5x more hands than a mini bottle).
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Old May 14, 20, 8:24 am
  #70  
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Originally Posted by BlooJoo View Post
Some FA's are going to use any excuse they can to be lazy, and now they have a "good" one. What route?
ORD/MIA I'm thinking it was an ORD crew. Yes the lAAzy FAs will now have the perfect excuse to sit on their butt and play with their phones, for the exception of course handing out cc applications.

The thing is that when the FAs come by to collect drink trash they don't even touch it, they just open the bag and you chuck it in. In this case the FA is actually handling something that the pax has touched.
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Old May 14, 20, 8:31 am
  #71  
 
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Originally Posted by MiamiAirport Formerly NY George View Post
Yesterday a young FA working F announced that under no circumstances beverages would be served in F as it was a "health and safety issue.." In other words providing you the mixings for a drink posed a risk to the FAs and paxs. About 30 minutes before landing the same FA did some long winded obnoxious Barclays cc rant. Then said FA went through the cabin trying to hand out applications.
That's pretty outrageous, honestly. I hope you tweeted AA, as it's a pretty clear deviation from the service standard. Unlike previous "good" times, they have to pay a little bit more attention to customer service issues. I hope you tweeted AA while inflight.

I also hope you asked for a drink anyway .
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Old May 14, 20, 8:39 am
  #72  
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Originally Posted by MiamiAirport Formerly NY George View Post
The thing is that when the FAs come by to collect drink trash they don't even touch it, they just open the bag and you chuck it in. In this case the FA is actually handling something that the pax has touched.
I think this is reasonable. Maybe not necessary, but a reasonable precaution. The lack of drink service, not so much!
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Old May 14, 20, 8:46 am
  #73  
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Originally Posted by MiamiAirport Formerly NY George View Post
Yesterday a young FA working F announced that under no circumstances beverages would be served in F as it was a "health and safety issue.." In other words providing you the mixings for a drink posed a risk to the FAs and paxs. About 30 minutes before landing the same FA did some long winded obnoxious Barclays cc rant. Then said FA went through the cabin trying to hand out applications. So let me get this straight handing out the mixings for a drink, that's unsafe. But handing out cc applications is not. Is the cc application made out of magic virus resistant paper?

Sadly this might be the future of F travel on AA, not to mention how long will the ACs stay closed. It might be tie soon just to see if DL will status match and I'll deal with connecting at ATL. At this rate AA is going DL will probably pick up certain assets like routes and hubs in a Chapter 11 fire sale anyway.
My experience on ORD/RSW yesterday was just the opposite. Young cabin crew. No PDB but shortly after takeoff they went through the F cabin offering drinks. I don't drink in the morning so I did not partake, but many others did. The crew went through a second time asking again if I wanted anything. They even ran out of Bloody Mary mix. They spent a lot of time in the blocked first row of F, but did get up from time to time to check on everyone in F. I thought that given the circumstances, they did a good job. No Barkley card announcements or applications spiel. Like always on AA, it's a crap shoot on how it goes with service.
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Old May 15, 20, 6:32 am
  #74  
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Just my luck flew last night and ended up with the same crew. Asked for a drink and was denied. Then same FA got on the PA and announced that under no circumstances would beverages be available in either cabin "for the health and safety of the FAs." And again another obnoxious credit card pitch followed by a walk through the cabin trying to hand out applications. Throughout the flight other than to walk through the cabin from time to time to collect the usually non existent trash the FAs sat on their lAAzy butts playing with their phone. Hopefully these are the first to go 10/1. Then they will have all day to play with their phones and not have annoying paxs like me distracting them.
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Old May 15, 20, 6:38 am
  #75  
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Originally Posted by MiamiAirport Formerly NY George View Post
Just my luck flew last night and ended up with the same crew. Asked for a drink and was denied. Then same FA got on the PA and announced that under no circumstances would beverages be available in either cabin "for the health and safety of the FAs." And again another obnoxious credit card pitch followed by a walk through the cabin trying to hand out applications. Throughout the flight other than to walk through the cabin from time to time to collect the usually non existent trash the FAs sat on their lAAzy butts playing with their phone. Hopefully these are the first to go 10/1. Then they will have all day to play with their phones and not have annoying paxs like me distracting them.
you need to reach out to @AA now. Totally unacceptable.
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