Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
Mar 24, 2020, 7:11 pm
#1
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
Temporary changes include scaled back food and beverage service, closing additional Admirals Club lounges, maximizing social distancing on aircraft, and short-term suspension of checked pets.
SEE Wikipost.
SEE Wikipost.
Last edited by JDiver; May 2, 2020 at 7:25 pm Reason: Move information to Wikipost
Mar 26, 2020, 1:57 pm
#3
Join Date: Sep 2002
Location: CHS
Posts: 2,246
AA email re: changes to onboard services during COVID-19
I’m not sure if there’s a better place to post so mods please feel free to merge if I missed it. Just received a couple of these emails for flights in the next week...
March 26, 2020
Hi <geckoflyer>,
American Airlines is making several changes in service and policies as it continues to respond to coronavirus (COVID-19). These changes include reducing flight attendant-customer interaction. To further provide for social distancing and minimal contact between flight attendants and customers, American will offer limited food and beverage options from March 27 through April 30.
The reduced service will discontinue all existing pre-order meals on flights beginning March 27. We see that you have pre-ordered a meal on your upcoming flight. With our reduced meal offerings, we will not able to fulfill this order at this time. We apologize for the inconvenience.
Travel date: Friday, April 03, 2020
Flight number: 7
Record locator: PNRPNR
The safety and well-being of our customers and team members remains our highest priority. American is in contact with U.S. and international authorities, as well as public health officials, and we continue to coordinate with them on all required health- and safety-related measures regarding coronavirus (COVID-19).
If you need to change your travel plans, visit aa.com.
Thank you for flying American Airlines.
March 26, 2020
Hi <geckoflyer>,
American Airlines is making several changes in service and policies as it continues to respond to coronavirus (COVID-19). These changes include reducing flight attendant-customer interaction. To further provide for social distancing and minimal contact between flight attendants and customers, American will offer limited food and beverage options from March 27 through April 30.
The reduced service will discontinue all existing pre-order meals on flights beginning March 27. We see that you have pre-ordered a meal on your upcoming flight. With our reduced meal offerings, we will not able to fulfill this order at this time. We apologize for the inconvenience.
Travel date: Friday, April 03, 2020
Flight number: 7
Record locator: PNRPNR
The safety and well-being of our customers and team members remains our highest priority. American is in contact with U.S. and international authorities, as well as public health officials, and we continue to coordinate with them on all required health- and safety-related measures regarding coronavirus (COVID-19).
If you need to change your travel plans, visit aa.com.
Thank you for flying American Airlines.
Mar 26, 2020, 2:38 pm
#4
Join Date: Feb 2010
Location: Jamison, PA
Programs: AA Platinum Pro
Posts: 288
My flight on April 10 has not be cancelled yet PHL to TPA. I don’t. Want to travel to Florida just when the virus will be ramping up down there. I wonder if this change of service to my purchased first class ticket would help me get a refund? I know, the only way I’ll know will be to call but was just wondering out loud as it were.
Mar 27, 2020, 1:39 am
#6
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
My flight on April 10 has not be cancelled yet PHL to TPA. I don’t. Want to travel to Florida just when the virus will be ramping up down there. I wonder if this change of service to my purchased first class ticket would help me get a refund? I know, the only way I’ll know will be to call but was just wondering out loud as it were.
Last edited by mvoight; Mar 27, 2020 at 5:57 pm
Mar 28, 2020, 10:10 am
#8
Join Date: Jul 2006
Location: York, PA
Programs: MRSPG LT Tit, HH Diamond, Hertz Pres.
Posts: 1,737
Mar 28, 2020, 12:18 pm
#9
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It doesn’t matter what was offered when one purchased a ticket. The novel Coronavirus SARS-CoV-2 / COVID-19 pandemic fits the definition of force majeure per the Conditions of Carriage. The current policy states one may request beverages in First Class. But the catering loads will determine what’s on offer.
Mar 29, 2020, 9:20 am
#10
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
I would guess no alcohol or ice was catered. I'm also thinking some of the changes might be permanent like no meals in F under 2,200 miles and no PDBs.
Mar 31, 2020, 3:04 pm
#11
Join Date: Feb 2003
Posts: 4,115
Mar 31, 2020, 3:57 pm
#12
FlyerTalk Evangelist
Join Date: May 2000
Location: TPA for now. Hopefully LIS for retirement
Posts: 13,706
Apr 1, 2020, 6:56 am
#13
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Yesterday the FA proactively offered drinks yesterday to the 4 paxs in F on a 772. Also passed out the Biscotti cookies. Also handed out large bottles of water as PDB. This level of service will probably be FA dependent.
Apr 8, 2020, 9:08 am
#15
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Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Any other updates on FC services on flights under 2200 miles? Do you really have to ring the call button for a drink or walk up to the galley or are they still coming thru FC to ask if you want anything?
I have a feeling these cuts will be extended beyond 4/30 and am just curious what’s it’s like now that we’re almost in mid April.
I have a feeling these cuts will be extended beyond 4/30 and am just curious what’s it’s like now that we’re almost in mid April.