Feb 27, 2020, 12:59 pm
Last edit by: dstan
For tickets purchased Wednesday, April 8, 2020 or after, see https://www.flyertalk.com/forum/amer...020-after.html
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
New Change Fee waiver for South Pacific (released ≈March 20?)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
New Change Fee waiver for Europe (released March 12, expanded to Middle East)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 1 – May 31 (extended March 20)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 10 – April 30 (released March 9)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
Change Fee Waiver for Flights Booked between March 1, 2020–March 16, 2020 (original 3/1)
https://www.aa.com/i18n/travel-info/...conditions.jsp
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
Current AA Travel Waivers for COVID-19
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
- All Pre-May 31 Bookings (announced 4/7) - change fees waived, tickets booked on/before May 31, travel Mar 1–Sep 30, rebooked travel start by Dec 31, 2021
Previous AA Travel Waivers for COVID-19
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
- South Pacific - change fees waived, tickets booked on/before March 16, travel March 16–May 31, rebooked travel start by Dec 31
- Canada, Caribbean, Central and South America - change fees waived, tickets booked on/before March 17, travel March 16–May 31, rebooked travel start by Dec 31
- Europe and the Middle East (announced 3/12, expanded to Middle East) - change fees waived, tickets booked on/before March 11, travel March 11–May 31, rebooked travel start by Dec 31
- All Pre-March 1 Bookings (announced 3/9, extended 3/20) - change fees waived, tickets booked on/before March 1, travel March 11–May 31
April 30, rebooked travel start by Dec 31 - All March 1–March 30 Bookings (announced 3/1 , extended 3/5, extended 4/7) - change fees waived, tickets booked March 1–April 30 (originally March 16, then March 30), travel Mar 1, 2020–Jan 30, 2021, rebooked travel complete within 12-month ticket validity
- Italy - refund or change fees waived, tickets booked on/before Feb 27, travel Feb 27–Apr 24, rebooked travel Feb 27–June 30
- South Korea (ICN) - refund or change fees waived, tickets booked on/before Feb 24, travel Feb 24–May 1, rebooked travel Feb 24–June 30
- Hong Kong (HKG) - refund or change fees waived, tickets booked on/before Jan 28, travel Jan 28–July 1, rebooked travel Jan 28–Aug 31
- China (PEK, PVG) - refund or change fees waived, tickets booked on/before Jan 24, travel Jan 24–Oct 23, rebooked travel Feb 1–Dec 31
- Wuhan, China (WUH) - refund only, tickets booked on/before Jan 23, travel Jan 23–Mar 31
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
No change fee if you bought your ticket before May 31, 2020
Information current as of April 15, 2020
Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Information current as of April 15, 2020
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before May 31, 2020
- Are scheduled to travel March 1 - September 30, 2020
- Can travel on or before December 31, 2021
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
New Change Fee waiver for South Pacific (released ≈March 20?)
Novel Coronavirus - South Pacific
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in:
AustraliaThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
Novel Coronavirus - Canada, Caribbean, Central and South America
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Argentina
- Aruba
- Brazil
- Canada
- Cayman Islands
- Chile
- Colombia
- Costa Rica
- Ecuador
- El Salvador
- Guatemala
- Guyana
- Panama
- Peru
- St. Maarten
- Uruguay
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 17, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
Novel Coronavirus - Europe and the Middle East
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- UK
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 11 - May 31, 2020
- Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
Please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
No change fee if you bought your ticket before March 1 Expand Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 1, 2020
- Are scheduled to travel March 1 - May 31, 2020
- Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
https://www.aa.com/i18n/travel-info/...conditions.jsp
Terms and conditions
If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.Exception policy
- We will waive the change fee only on published Non-Refundable Fare tickets.
- Tickets must be purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 1, 2020 and January 30, 2021.
- Changes must be made prior to the departure of your original flight.
- New travel must be completed within 1 year of original ticket issue date.
- Any difference in fare will apply.
- Change your trip online or by calling Reservations.
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
AA Trip Cancellation & Coronavirus: Discussion & Questions
Apr 14, 2020, 8:18 am
#616
Join Date: Jul 2013
Posts: 101
I am traveling on ticket booked thru AA as follows:
STL-FCO 5/11
FCO-TLV 5/31
TLV - STL 6/12
The leg of DFW-FCO no longer appears so I assume the trip has been cancelled. I am AA Gold and would like to chance for refund. Ticket was purchased on-line thru AA in September; 2019. Am I eligible for a cash refund? Should I call my gold number or some other line? Thanks for help.
STL-FCO 5/11
FCO-TLV 5/31
TLV - STL 6/12
The leg of DFW-FCO no longer appears so I assume the trip has been cancelled. I am AA Gold and would like to chance for refund. Ticket was purchased on-line thru AA in September; 2019. Am I eligible for a cash refund? Should I call my gold number or some other line? Thanks for help.
Apr 14, 2020, 8:24 am
#617
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I am traveling on ticket booked thru AA as follows:
STL-FCO 5/11
FCO-TLV 5/31
TLV - STL 6/12
The leg of DFW-FCO no longer appears so I assume the trip has been cancelled. I am AA Gold and would like to chance for refund. Ticket was purchased on-line thru AA in September; 2019. Am I eligible for a cash refund? Should I call my gold number or some other line? Thanks for help.
STL-FCO 5/11
FCO-TLV 5/31
TLV - STL 6/12
The leg of DFW-FCO no longer appears so I assume the trip has been cancelled. I am AA Gold and would like to chance for refund. Ticket was purchased on-line thru AA in September; 2019. Am I eligible for a cash refund? Should I call my gold number or some other line? Thanks for help.
Requesting refund for a canceled flight
Apr 14, 2020, 9:47 am
#618
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,971
Apr 14, 2020, 9:57 am
#619
Join Date: Mar 2015
Location: FLL
Programs: AMEX Platinum, IHG Diamond and Ambassador
Posts: 28
Refund or Voucher
I have a trip to Spain in June. MIA-MAD
There’s no way I’m going to Spain right now. What’s everyone’s experience getting a cash refund from AA? Bought tix last fall.
I heard if you call and ask nicely I might not be forced to take a voucher.
If it matters, yesterday I got an email that the MIA-MAD nonstops have been cancelled and now we must connect through DFW.
Thanks for some advice.
There’s no way I’m going to Spain right now. What’s everyone’s experience getting a cash refund from AA? Bought tix last fall.
I heard if you call and ask nicely I might not be forced to take a voucher.
If it matters, yesterday I got an email that the MIA-MAD nonstops have been cancelled and now we must connect through DFW.
Thanks for some advice.
Apr 14, 2020, 10:03 am
#620
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
I have a trip to Spain in June. MIA-MAD
There’s no way I’m going to Spain right now. What’s everyone’s experience getting a cash refund from AA? Bought tix last fall.
I heard if you call and ask nicely I might not be forced to take a voucher.
If it matters, yesterday I got an email that the MIA-MAD nonstops have been cancelled and now we must connect through DFW.
Thanks for some advice.
There’s no way I’m going to Spain right now. What’s everyone’s experience getting a cash refund from AA? Bought tix last fall.
I heard if you call and ask nicely I might not be forced to take a voucher.
If it matters, yesterday I got an email that the MIA-MAD nonstops have been cancelled and now we must connect through DFW.
Thanks for some advice.
in the event, after ticket issuance, schedule changes are made by aa that:
(i) affect a passenger’s departure and/or arrival by 2 or more hours;
(ii) result in the addition of an intermediate stop on the passenger’s itinerary;
(iii) result in a substitution of equipment not acceptable to the passenger; or
(iv) if a cancellation or a change in either air or tour itinerary is initiated either by aa or it’s tour operators which is unacceptable to the passenger, the passenger will have the option of cancelling without penalty, or rerouting on different flights to/from the same or different destination. However, the passenger must pay any additional amounts resulting from the rerouting.
source: various threads here, but most important: https://www.aa.com/i18n/Tariffs/AA1.html
i think your case is (II). but sure. asking in the kindest possible way is never wrong.
Apr 14, 2020, 12:53 pm
#621
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
As an update to my earlier post, my refund was processed last night and is showing that status in prefunds and I also received an email informing me of the status change. So in my case, 15 business days.
No sign of the refund on my credit card yet and no sign of the upgrade miles being credited to my account. The downside to the refund is that it will go to my Citi executive elite card that has a zero balance and isn’t used any more and the account will be getting closed shortly unless AA/Citi come up with an extension/pro rated renewal fee.
No sign of the refund on my credit card yet and no sign of the upgrade miles being credited to my account. The downside to the refund is that it will go to my Citi executive elite card that has a zero balance and isn’t used any more and the account will be getting closed shortly unless AA/Citi come up with an extension/pro rated renewal fee.
Apr 15, 2020, 8:21 am
#622
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,652
Speaking of the other thread, what is the difference between this thread and Requesting refund for a canceled flight ?
Apr 15, 2020, 7:49 pm
#623
Join Date: Sep 2003
Location: Reading, PA
Programs: US lowlife
Posts: 2,006
Trying to decipher the current waivers etc for residual credit on a cancelled ticket, need some clarification.
Had a trip booked in 2019 (ticketed in June, travel Nov '19), had to cancel it and have residual credit sitting there. Under normal rules I believe have to ticket *and* start travel by June 2020 (12 month from original ticketing) - I'm not sure if that still applies or the new 12/31/21 date? And it does appear at the moment the change fee would be waived? Hate to see it goto waste.
Had a trip booked in 2019 (ticketed in June, travel Nov '19), had to cancel it and have residual credit sitting there. Under normal rules I believe have to ticket *and* start travel by June 2020 (12 month from original ticketing) - I'm not sure if that still applies or the new 12/31/21 date? And it does appear at the moment the change fee would be waived? Hate to see it goto waste.
Last edited by jcooke; Apr 15, 2020 at 7:56 pm
Apr 16, 2020, 9:48 am
#624
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
I know when a flight is cancelled we can request a refund versus a credit (already had one successful refund so far). How about a flight change?
In May, I'm scheduled to fly PHX to ORD to PHX, the return ORD to PHX flight was changed from my original 8:45pm departure to a 5:10pm departure. I am thinking because they moved my flight UP 3 hours and 35 minutes I can cancel and get a refund. Figured I'd check here before taking some time away from a Rep.
In May, I'm scheduled to fly PHX to ORD to PHX, the return ORD to PHX flight was changed from my original 8:45pm departure to a 5:10pm departure. I am thinking because they moved my flight UP 3 hours and 35 minutes I can cancel and get a refund. Figured I'd check here before taking some time away from a Rep.
Apr 16, 2020, 5:35 pm
#625
Join Date: Apr 2015
Programs: Wyndham Diamond
Posts: 875
I think I just made a boo-boo.
I have an award flight from LAX-JFK on May 16 for me and 3 family members (party of four). I just clicked "cancel trip" in my AA account for this flight. I thought I'd get to a final screen where it'd ask me if I want to input a credit card number for award change fee. However, the next screen told me the flight was cancelled and that I'd just have to call when I am ready to fly again.
This is not what I want. I do not know if I will go to NY in the next year.
Will I be able to get my AA miles back along with the main cabin extra upgrade fees for 4 people?
I have an award flight from LAX-JFK on May 16 for me and 3 family members (party of four). I just clicked "cancel trip" in my AA account for this flight. I thought I'd get to a final screen where it'd ask me if I want to input a credit card number for award change fee. However, the next screen told me the flight was cancelled and that I'd just have to call when I am ready to fly again.
This is not what I want. I do not know if I will go to NY in the next year.
Will I be able to get my AA miles back along with the main cabin extra upgrade fees for 4 people?
Apr 17, 2020, 6:50 am
#626
Join Date: Sep 2005
Location: PHL
Posts: 38
For another datapoint on refund times: I cancelled my flights and requested refunds on the afternoon April 7. Refunds were approved today at 8:30 EDT, the morning of the 9th business day. Really only 7 full business days since I submitted late and it was approved early. Looks like AA's process is speeding up from where it was just a week ago. Hopefully the card refunds are sped up as well.
Apr 17, 2020, 11:41 am
#627
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
I know when a flight is cancelled we can request a refund versus a credit (already had one successful refund so far). How about a flight change?
In May, I'm scheduled to fly PHX to ORD to PHX, the return ORD to PHX flight was changed from my original 8:45pm departure to a 5:10pm departure. I am thinking because they moved my flight UP 3 hours and 35 minutes I can cancel and get a refund. Figured I'd check here before taking some time away from a Rep.
In May, I'm scheduled to fly PHX to ORD to PHX, the return ORD to PHX flight was changed from my original 8:45pm departure to a 5:10pm departure. I am thinking because they moved my flight UP 3 hours and 35 minutes I can cancel and get a refund. Figured I'd check here before taking some time away from a Rep.
Apr 17, 2020, 11:49 pm
#629
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843