Feb 27, 2020, 12:59 pm
Last edit by: dstan
For tickets purchased Wednesday, April 8, 2020 or after, see https://www.flyertalk.com/forum/amer...020-after.html
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
New Change Fee waiver for South Pacific (released ≈March 20?)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
New Change Fee waiver for Europe (released March 12, expanded to Middle East)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 1 – May 31 (extended March 20)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 10 – April 30 (released March 9)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
Change Fee Waiver for Flights Booked between March 1, 2020–March 16, 2020 (original 3/1)
https://www.aa.com/i18n/travel-info/...conditions.jsp
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
Current AA Travel Waivers for COVID-19
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
- All Pre-May 31 Bookings (announced 4/7) - change fees waived, tickets booked on/before May 31, travel Mar 1–Sep 30, rebooked travel start by Dec 31, 2021
Previous AA Travel Waivers for COVID-19
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
- South Pacific - change fees waived, tickets booked on/before March 16, travel March 16–May 31, rebooked travel start by Dec 31
- Canada, Caribbean, Central and South America - change fees waived, tickets booked on/before March 17, travel March 16–May 31, rebooked travel start by Dec 31
- Europe and the Middle East (announced 3/12, expanded to Middle East) - change fees waived, tickets booked on/before March 11, travel March 11–May 31, rebooked travel start by Dec 31
- All Pre-March 1 Bookings (announced 3/9, extended 3/20) - change fees waived, tickets booked on/before March 1, travel March 11–May 31
April 30, rebooked travel start by Dec 31 - All March 1–March 30 Bookings (announced 3/1 , extended 3/5, extended 4/7) - change fees waived, tickets booked March 1–April 30 (originally March 16, then March 30), travel Mar 1, 2020–Jan 30, 2021, rebooked travel complete within 12-month ticket validity
- Italy - refund or change fees waived, tickets booked on/before Feb 27, travel Feb 27–Apr 24, rebooked travel Feb 27–June 30
- South Korea (ICN) - refund or change fees waived, tickets booked on/before Feb 24, travel Feb 24–May 1, rebooked travel Feb 24–June 30
- Hong Kong (HKG) - refund or change fees waived, tickets booked on/before Jan 28, travel Jan 28–July 1, rebooked travel Jan 28–Aug 31
- China (PEK, PVG) - refund or change fees waived, tickets booked on/before Jan 24, travel Jan 24–Oct 23, rebooked travel Feb 1–Dec 31
- Wuhan, China (WUH) - refund only, tickets booked on/before Jan 23, travel Jan 23–Mar 31
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
No change fee if you bought your ticket before May 31, 2020
Information current as of April 15, 2020
Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Information current as of April 15, 2020
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before May 31, 2020
- Are scheduled to travel March 1 - September 30, 2020
- Can travel on or before December 31, 2021
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
New Change Fee waiver for South Pacific (released ≈March 20?)
Novel Coronavirus - South Pacific
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in:
AustraliaThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
Novel Coronavirus - Canada, Caribbean, Central and South America
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Argentina
- Aruba
- Brazil
- Canada
- Cayman Islands
- Chile
- Colombia
- Costa Rica
- Ecuador
- El Salvador
- Guatemala
- Guyana
- Panama
- Peru
- St. Maarten
- Uruguay
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 17, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
Novel Coronavirus - Europe and the Middle East
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- UK
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 11 - May 31, 2020
- Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
Please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
No change fee if you bought your ticket before March 1 Expand Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 1, 2020
- Are scheduled to travel March 1 - May 31, 2020
- Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
https://www.aa.com/i18n/travel-info/...conditions.jsp
Terms and conditions
If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.Exception policy
- We will waive the change fee only on published Non-Refundable Fare tickets.
- Tickets must be purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 1, 2020 and January 30, 2021.
- Changes must be made prior to the departure of your original flight.
- New travel must be completed within 1 year of original ticket issue date.
- Any difference in fare will apply.
- Change your trip online or by calling Reservations.
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
AA Trip Cancellation & Coronavirus: Discussion & Questions
Apr 10, 2020, 3:31 am
#601
Join Date: Apr 2007
Location: Murcia, Spain
Programs: AADVANTAGE, Iberia Plus, BA Exec Blue, Hertz #1Gold, HHonors Gold, AS, Paradores Amigos
Posts: 505
I would wait. If there is a cancellation or a substantial time change, you are entitled to a full refund. You can then reconstruct the trip on the carrier(s) which are flying when the situation calms down. There is absolutely no guarantee that what is a simple single-connection with a 2-hour layover, won't be 2-3 connections with an overnight somewhere, after this all ends. No reason to be stuck with an AA voucher when it may well turn out that some other carrier offers a better price, routing, or frequency.
UPDATE: This may help others in a similar situation. I got through straight away and our flights were cancelled. The ticket numbers were confirmed to me and I was advised to go to prefunds.aa.com to request separate refunds for each of us. Seemed OK until it came up with a summary of the refund where it showed just £15.xx for "ticket exchange". (The routing of our trip had been changed a while ago). Luckily I was able to get right back to another agent who told me this was some sort of glitch and confirmed the full amount would be refunded (amounting to a number of thousand £££s)! A nasty few moments but very grateful for the great service AA are offering right now.
Last edited by johnash; Apr 10, 2020 at 4:05 am Reason: Update
Apr 10, 2020, 8:30 am
#602
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Thanks; I called to cancel last night and there was some confusion as I had received a partial voucher from the last time I cancelled this flight. I really have no idea whether I have an additional voucher or a refund coming but I am sure I will find out soon.
Apr 10, 2020, 10:46 am
#603
Join Date: Jul 2019
Posts: 336
it's been 4 days since I submitted the refund request on https://prefunds.aa.com/refunds/
however, as of today, the status still says "pending review".....
I do realize that they have millions of of passengers requesting refunds right now... just wondering how long it usually takes to be processed?
Thanks!
however, as of today, the status still says "pending review".....
I do realize that they have millions of of passengers requesting refunds right now... just wondering how long it usually takes to be processed?
Thanks!
Apr 10, 2020, 12:41 pm
#604
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
it's been 4 days since I submitted the refund request on https://prefunds.aa.com/refunds/
however, as of today, the status still says "pending review".....
I do realize that they have millions of of passengers requesting refunds right now... just wondering how long it usually takes to be processed?
Thanks!
however, as of today, the status still says "pending review".....
I do realize that they have millions of of passengers requesting refunds right now... just wondering how long it usually takes to be processed?
Thanks!
I cancelled my flights for this weekend back on March 23rd over the phone. I did not receive an email at any point and it took 7 days before the refund request even showed up at prefunds. It’s now been 11 days since it showed up and 18 days since I called to cancel and still no refund, or miles deposited for the mileage upgrade. If only AA had offered me the chance to extend the ticket validity and rebook me for Aug, I would have simply paid the fare difference and we’d be golden. They wouldn’t, hence me going the refund route and I’ve already paid for the Aug flights.
No sign of the refund on my credit card yet and no sign of the upgrade miles being credited to my account. The downside to the refund is that it will go to my Citi executive elite card that has a zero balance and isn’t used any more and the account will be getting closed shortly unless AA/Citi come up with an extension/pro rated renewal fee.
Apr 11, 2020, 12:03 am
#605
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
it's been 4 days since I submitted the refund request on https://prefunds.aa.com/refunds/
however, as of today, the status still says "pending review".....
I do realize that they have millions of of passengers requesting refunds right now... just wondering how long it usually takes to be processed?
Thanks!
however, as of today, the status still says "pending review".....
I do realize that they have millions of of passengers requesting refunds right now... just wondering how long it usually takes to be processed?
Thanks!
Apr 11, 2020, 3:22 pm
#606
Join Date: Mar 2009
Location: SNA
Programs: M/R AMBASSADOR/LT/TIT/UASILVER/AAGOLD
Posts: 469
QQ regarding self-cancellation of AA flight due to COVID-19:
Can cancelled tickets be used by another traveler whose name is not on the ticket? For example, if a family of 4 is traveling and the tickets must be cancelled, can one traveler use the values of the other three tickets on a later date?
Thanks
Can cancelled tickets be used by another traveler whose name is not on the ticket? For example, if a family of 4 is traveling and the tickets must be cancelled, can one traveler use the values of the other three tickets on a later date?
Thanks
Apr 11, 2020, 5:41 pm
#607
Join Date: Sep 2010
Location: KSUX
Posts: 906
I'm still confused as hell as to what my options are. I have a trip I booked in February and was supposed to take next week to the UK. If I cancel and take the voucher and the "bonus" value they're adding how long do I have to reticket and start my travel? If I have to start travel within a year of the original ticketing? If so that's no an option for me because I don't want to take my vacation in the winter. I read a couple posts earlier in this thread saying they extended the start travel by six months and if that's the case I'm fine with taking the voucher. Also I assume since I paid extra for MCE seating that the amount I paid will be included in the voucher or at least refunded?
Apr 12, 2020, 2:22 pm
#608
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 778
I'm still confused as hell as to what my options are. I have a trip I booked in February and was supposed to take next week to the UK. If I cancel and take the voucher and the "bonus" value they're adding how long do I have to reticket and start my travel? If I have to start travel within a year of the original ticketing? If so that's no an option for me because I don't want to take my vacation in the winter. I read a couple posts earlier in this thread saying they extended the start travel by six months and if that's the case I'm fine with taking the voucher. Also I assume since I paid extra for MCE seating that the amount I paid will be included in the voucher or at least refunded?
Apr 12, 2020, 2:40 pm
#609
Join Date: Feb 2014
Posts: 907
Hi all,
If one has rebooked travel due to a flight cancellation (I.e.flight cancelled... took the voucher and used it for rebooking; or just changed it on the phone with an agent immediately), then what happens if those new flights are cancelled by the airline, or altered due to a flight schedule change by the airline? I note that the wording states that only one change is permitted but I don’t know if this is superseded by the usual cancellation and flight schedule change issues which would usually allow me to cancel for a refund, rebook for another date, or rebook for same date.
any ideas?
Edit
If one has rebooked travel due to a flight cancellation (I.e.flight cancelled... took the voucher and used it for rebooking; or just changed it on the phone with an agent immediately), then what happens if those new flights are cancelled by the airline, or altered due to a flight schedule change by the airline? I note that the wording states that only one change is permitted but I don’t know if this is superseded by the usual cancellation and flight schedule change issues which would usually allow me to cancel for a refund, rebook for another date, or rebook for same date.
any ideas?
Edit
Last edited by Simon Schus; Apr 12, 2020 at 3:02 pm
Apr 12, 2020, 2:55 pm
#610
Join Date: Sep 2010
Location: KSUX
Posts: 906
Apr 13, 2020, 11:31 am
#611
Join Date: Jul 2011
Location: TPA
Programs: oneworld Rusty Iron; Starwood Aluminum
Posts: 217
Hi all,
If one has rebooked travel due to a flight cancellation (I.e.flight cancelled... took the voucher and used it for rebooking; or just changed it on the phone with an agent immediately), then what happens if those new flights are cancelled by the airline, or altered due to a flight schedule change by the airline? I note that the wording states that only one change is permitted but I don’t know if this is superseded by the usual cancellation and flight schedule change issues which would usually allow me to cancel for a refund, rebook for another date, or rebook for same date.
any ideas?
Edit
If one has rebooked travel due to a flight cancellation (I.e.flight cancelled... took the voucher and used it for rebooking; or just changed it on the phone with an agent immediately), then what happens if those new flights are cancelled by the airline, or altered due to a flight schedule change by the airline? I note that the wording states that only one change is permitted but I don’t know if this is superseded by the usual cancellation and flight schedule change issues which would usually allow me to cancel for a refund, rebook for another date, or rebook for same date.
any ideas?
Edit
Apr 13, 2020, 5:21 pm
#612
Join Date: Sep 2010
Location: KSUX
Posts: 906
Called AA back last night had no wait even as a lead tier status holder. AAgent was great refunded the domestic flight that I thought I'd have to argue over instantly but had some issues with my international flight. After talking to another agent who he said was "dead wrong" he elevated to a supervisor who took all off three minutes to approve the refund. Total time on the phone was 30 minutes but the rep was great and got the refund submitted for me. Now to figure out how to get my seat selection fees from both AA and BA refunded.
Apr 13, 2020, 5:47 pm
#613
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Hi all,
If one has rebooked travel due to a flight cancellation (I.e.flight cancelled... took the voucher and used it for rebooking; or just changed it on the phone with an agent immediately), then what happens if those new flights are cancelled by the airline, or altered due to a flight schedule change by the airline? I note that the wording states that only one change is permitted but I don’t know if this is superseded by the usual cancellation and flight schedule change issues which would usually allow me to cancel for a refund, rebook for another date, or rebook for same date.
any ideas?
Edit
If one has rebooked travel due to a flight cancellation (I.e.flight cancelled... took the voucher and used it for rebooking; or just changed it on the phone with an agent immediately), then what happens if those new flights are cancelled by the airline, or altered due to a flight schedule change by the airline? I note that the wording states that only one change is permitted but I don’t know if this is superseded by the usual cancellation and flight schedule change issues which would usually allow me to cancel for a refund, rebook for another date, or rebook for same date.
any ideas?
Edit
Apr 13, 2020, 9:11 pm
#614
Join Date: Jul 2000
Location: Santa Clara, Calif.
Programs: AA 1MM (Back to GLD for now)
Posts: 164
Apr 14, 2020, 7:51 am
#615
Join Date: May 2012
Location: San Francisco
Programs: AA
Posts: 163
I also had an easy call with an exceptional rep on last Sunday. I had 3 trips to cancel for April, including 1 with a miles upgrade for me and my companion. As Platinum Pro, I had zero call wait time and was told immediately since my trips had been changed to add more than 90 minutes I was eligible for a refund. The agent, walked me through the process and I received confirmation within a day, that my refund was approved. I don't have the credit yet, but was told to expect 10-15 days.
One thing that I had to go back to do was request my miles reinstated separately and that happened within 5 days plus the $150 was credited. That was handled easily via Twitter Direct Messaging.
On another note, I received a status email extending me to January 2022.
One thing that I had to go back to do was request my miles reinstated separately and that happened within 5 days plus the $150 was credited. That was handled easily via Twitter Direct Messaging.
On another note, I received a status email extending me to January 2022.