Jan 22, 2016, 2:49 am
Last edit by: JDiver
American Airlines and Winter Storm Jonas Travel Notices and Policy, Resources etc.
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources.
Information from AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread)
Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA cancelled flights on FlightAware
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Note: Normally weather waivers allow no changes to origin or destination; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin Chinese 800-492-8095 7 a.m. – 12 midnight, Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
Jan 22, 2016, 8:36 pm
#91
FlyerTalk Evangelist
Join Date: Feb 2012
Programs: AAdvantage Executive Platinum, Delta Silver Medallion, Marriott Bonvoy Ambassador
Posts: 14,111
Noticed they just had a round of JFK Sunday afternoon cancellations come through at 2:02pm central including my connection (AA101 at 2:55pm to DCA).
1223 to DFW cancelled at the same time and so did 67 to AUS.
It's not DCA - have they decided to postpone stating JFK back up?
1223 to DFW cancelled at the same time and so did 67 to AUS.
It's not DCA - have they decided to postpone stating JFK back up?
Jan 22, 2016, 9:52 pm
#92
Join Date: Jun 2000
Location: JFK > LGA >> EWR
Programs: AA EXP 1.2mm, Kimpton IC, Starwood Gold, Marriott Gold
Posts: 2,180
Jan 23, 2016, 5:37 am
#93
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
A quick AM data point from Long Island at 730AM EST - snowfall total predictions increased overnight - 18 to 24 inches across a band extending over the EWR, JFK and LGA areas. Snow not expected to stop until around 6am Sunday AM. We have 5 inches already in .western Nassau.
Snow removal will be ongoing but those who have transit plans Sunday thru NYC area airports may be wise to consider re-route/rescheduling. Be safe all.
Snow removal will be ongoing but those who have transit plans Sunday thru NYC area airports may be wise to consider re-route/rescheduling. Be safe all.
Jan 23, 2016, 7:11 am
#94
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Not only are the pax needing to be transported, but the equipment is all out of place too. Expect there to be a few days of scramble mode after the airports open.
Jan 23, 2016, 8:35 am
#95
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
Inventory for next week is there. Opening up inventory is definitely not the issue. My gripe is that the policy of just letting you change with such a short window is customer unfriendly. If you go somewhere for a weekend, you're definitely very unlikely to be interested in going Monday to Wednesday.
Jan 23, 2016, 8:41 am
#96
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Made it to LA! Had to overnight in Chicago on what must have been one of the last flights out of LGA on Friday night (UPG cleared too!)
Jan 23, 2016, 8:54 am
#97
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
A quick AM data point from Long Island at 730AM EST - snowfall total predictions increased overnight - 18 to 24 inches across a band extending over the EWR, JFK and LGA areas. Snow not expected to stop until around 6am Sunday AM. We have 5 inches already in .western Nassau.
Snow removal will be ongoing but those who have transit plans Sunday thru NYC area airports may be wise to consider re-route/rescheduling. Be safe all.
Snow removal will be ongoing but those who have transit plans Sunday thru NYC area airports may be wise to consider re-route/rescheduling. Be safe all.
Going to be quite a long recovery.
Jan 23, 2016, 9:09 am
#98
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,518
Yeah, the morning LGA ops plan was scuttled late yesterday afternoon when the forecast for NYC worsened. Certainly a good decision by AA, as Central Par had already received 6 inches by 7am this morning. (24 hours ago, they were telling us the snow wouldn't even start until around that time!)
Jan 23, 2016, 9:31 am
#99
Join Date: Jun 2014
Posts: 394
Looking around at flight activity on FlightAware ... CLT is still basically shut down. DCA has seen zero arrivals since 430pm Friday with a smattering of departures that ended by 730. PHL shut down late Friday evening. LGA/JFK do not appear to have been able to operate the first departures today like they were hoping to at least at LGA; JFK got at least some random carriers' international departures out, mainly prior to 630am.
Going to be quite a long recovery.
Going to be quite a long recovery.
Jan 23, 2016, 10:11 am
#100
Join Date: Jun 2011
Location: NYC
Programs: AA GLD, AC
Posts: 4,220
NY1 is saying now that the snow is likely to be largely over by around midnight tonight (Saturday). I hope that means things will be reasonably OK by Monday morning at LGA, which is when I'm supposed to fly out now.
I don't know what the situation is elsewhere in the city, but where I live (Inwood, Upper Manhattan) things are honestly not terrible. There's about a foot or so, give or take, on the ground, but winds are mostly OK. Actually, most businesses are open - I just had brunch at my local restaurant, then went to Target. Just called the local coffee house and found they're open as well.
I don't know what the situation is elsewhere in the city, but where I live (Inwood, Upper Manhattan) things are honestly not terrible. There's about a foot or so, give or take, on the ground, but winds are mostly OK. Actually, most businesses are open - I just had brunch at my local restaurant, then went to Target. Just called the local coffee house and found they're open as well.
Jan 23, 2016, 10:43 am
#101
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
Just got an e-mail from AA saying pax originating in PHX 1/24 & 1/25 are 'encouraged' to arrive 3 hrs before departure.
Wonder how much of that is AA ops from the storm & how much is TSA not planning for increased traffic due to the storm?
Wonder how much of that is AA ops from the storm & how much is TSA not planning for increased traffic due to the storm?
Jan 23, 2016, 11:04 am
#102
Join Date: Jan 2004
Location: NY
Programs: AA, Hilton
Posts: 1,578
This mean another 200 pax trying to beat the storm and making seats harder to find.
Initially were due to leave SXM Saturday on the n/s, got some advice from iplaybass and used EF to move out flight to Friday, SXM-MIA-JFK. The JFK flight, due to arrive JFK @2300 last night got canceled while we were transiting through customs. Hours later we would learn the Saturday flight would get cancelled anyway so at least we're in the US.
The good news is we've got a place to crash with plenty of cousins our kids age to play. The bad news is were rebooked on Tuesday PM to return to JFK.
One question about expertflyer, how accurate is it with real-time information? Does it give live seat information or is it likely to give slightly less than accurate seat information during crazy times like the storm?
when I was on the phone with The AAge t I was looking at expertflyer and requesting flights that showed J availability. Her response to me was that both of these flights were completely booked.
Jan 23, 2016, 11:42 am
#103
Join Date: Oct 2003
Location: Stuck Between the Moon and CLD or SAN, Your local Taco Bell
Programs: AA EXP/LT PLT, DL PM, UA Silver, SPG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,510
We're getting hammered here in Arlington. I'm scheduled to fly out late Monday, but honestly there's no way I think we'll be dug out in time to actually get to the airport to take my flight even if it does go. Wonder how long until they extend the rebooking window...
Jan 23, 2016, 11:53 am
#104
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
Had AA attempted to fly some planes into CLT on Friday, crews might have been snowed in at their CLT homes instead of lounging at the dumpy airport motor lodge at the blizzard-free spokes, complicating the service recovery. Plus, without any AA metal at the CLT airport, snow removal is that much easier. Hope they were able to do the same at DCA, PHL, LGA and JFK. If so, then getting back to normal may not be quite as difficult.
Jan 23, 2016, 12:18 pm
#105
Join Date: Nov 2006
Programs: AA Platinum Pro, Marriot Platinum
Posts: 148
So CLT actually stayed open and was staffed yesterday and today. I know airlines don't like to strand people but I gotta imagine that for the heavy hub-hub routes that it would have made sense to let those go through. Now they have a HUGE back log to work through. Certainly diminishes my confidence in their commitment to deliver rain or shine and I would limit my discretionary travel in the future based on their lack of commitment there. I'd rather have the choice to be stranded closer to my destination than stranded back home with a 4-6 day delay to get me where I need to go.