Last edit by: JDiver
American Airlines and Winter Storm Jonas Travel Notices and Policy, Resources etc.
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources.
Information from AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread)
Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA cancelled flights on FlightAware
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Note: Normally weather waivers allow no changes to origin or destination; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. 12 midnight, Daily Mandarin Chinese 800-492-8095 7 a.m. 12 midnight, Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
#1
Moderator: American AAdvantage, Signatures
Original Poster
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,747
On 22 January, AA made the following announcement about flight alterations relating to Jonas:
This thread is being set up to discuss the impacts of this storm, and how people can cope with the disruptions. As appropriate, please add to the wiki.
~AAdvantage moderation team
Originally Posted by AA
- Charlotte Douglas International Airport CLT: We’ll cancel all flights Friday. No aircraft will remain overnight Wednesday evening as meteorologists anticipate 1/2 an inch of ice. We plan on resuming operations Saturday morning.
- Ronald Reagan Washington National Airport DCA, Washington Dulles International IAD and Baltimore-Washington International BWI: We’ll reduce the operation Friday afternoon at all three airports. No aircraft will remain overnight Friday, and we’ll cancel all operations at these three airports Saturday. We plan on resuming operations around noon Sunday.
- Philadelphia International PHL: We’ll reduce the operation Friday evening, and no aircraft will remain overnight Friday. All flights will be cancelled Saturday, and we plan on resuming operations Sunday morning.
- New York LaGuardia LGA, New York JFK and Newark International EWR: All American Eagle operations will be cancelled Saturday. For mainline, we plan to cancel the operation after the late morning departures for the remainder of the day. We plan on resuming operations Sunday at all three New York-area airports.
~AAdvantage moderation team
Last edited by JDiver; Jan 22, 2016 at 4:14 pm Reason: Move text
#2
Join Date: Sep 2010
Posts: 1,900
Winter Storm - NYC area
I just paid for a ticket (LAX-JFK) in I class, without realizing there was an upcoming blizzard in NYC.
When will AA issue a travel advisory? This is a meeting that involves multiple parties, so needs to be scheduled a bit in advance. I called the ExP desk and one rep said it should be some time today (though the days almost over now).
Being that I live in San Diego, I never worry about weather .
When will AA issue a travel advisory? This is a meeting that involves multiple parties, so needs to be scheduled a bit in advance. I called the ExP desk and one rep said it should be some time today (though the days almost over now).
Being that I live in San Diego, I never worry about weather .
#3
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,486
The track and intensity of the storm, and how badly (or not) it will impact cities up and down the east coast from BOS - NYC - PHL - WAS is very up in the air right now. I am certain a travel advisory will be issued related to this storm, but would not expect it for a couple of days yet, as the forecast firms up. And should the storm look like it will track far enough south, it is possible cities like NYC may get left out of the advisory. But at this point, all of us , including the meteorologists, can only make educated guesses.
#5
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
As of this writing, the forecast models are in pretty good agreement that there will be a storm. Many are indicating at least the possibility of big snows, but it's simply too early to determine how much or where. This appears to be a classic winter storm setup in the VA-DC-PHL-NYC area where temps will be near freezing, which means that a difference in storm track 100 miles to the west or east could be the difference between a foot of snow and next to nothing in the cities in this region. Further inland and at higher elevations, all snow is always more likely, but for coastal storms, they have to toss moisture further inland as well, which is how the big cities can get a big snowfall if they're cold enough while places such as Pittsburgh may be colder but get far less.
Two main factors will affect whether NYC gets more snow: where the rain/snow line sets up and how far away the storm passes. Some models are indicating the maximum precip will be over the Virginia area with decreasing snowfall amounts as you go north, even if it happens to be an all-snow event. But it's really, really hard to forecast snowfall amounts on Tuesday evening for an event that is mainly a Friday PM/Saturday storm.
Living in PHL and seeing this many times, personally, I wouldn't do anything to reservations before Wednesday night or Thursday morning, and I would think AA may issue travel waivers in that rough timeframe assuming we're still trending towards a larger snow event. If the forecast models trend towards a big snow and are in general agreement, I would consider changing plans only at that point. Often the forecasts are decent, but sometimes they've been complete busts, and 3-4 days out they're more likely to be a bust than within 36 hours of the start.
Two main factors will affect whether NYC gets more snow: where the rain/snow line sets up and how far away the storm passes. Some models are indicating the maximum precip will be over the Virginia area with decreasing snowfall amounts as you go north, even if it happens to be an all-snow event. But it's really, really hard to forecast snowfall amounts on Tuesday evening for an event that is mainly a Friday PM/Saturday storm.
Living in PHL and seeing this many times, personally, I wouldn't do anything to reservations before Wednesday night or Thursday morning, and I would think AA may issue travel waivers in that rough timeframe assuming we're still trending towards a larger snow event. If the forecast models trend towards a big snow and are in general agreement, I would consider changing plans only at that point. Often the forecasts are decent, but sometimes they've been complete busts, and 3-4 days out they're more likely to be a bust than within 36 hours of the start.
#6
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
The track and intensity of the storm, and how badly (or not) it will impact cities up and down the east coast from BOS - NYC - PHL - WAS is very up in the air right now. I am certain a travel advisory will be issued related to this storm, but would not expect it for a couple of days yet, as the forecast firms up. And should the storm look like it will track far enough south, it is possible cities like NYC may get left out of the advisory. But at this point, all of us , including the meteorologists, can only make educated guesses.
Based on the way AA has operated in the past, expect it no sooner than 12 hours in advance of any possible issue...
#7
Join Date: Sep 2010
Posts: 1,900
Im just hoping I can plan accordingly.
AA has been proactive with weather lately, so I hope they make a decision soon.
#9
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
As of this writing, the forecast models are in pretty good agreement that there will be a storm. Many are indicating at least the possibility of big snows, but it's simply too early to determine how much or where. This appears to be a classic winter storm setup in the VA-DC-PHL-NYC area where temps will be near freezing, which means that a difference in storm track 100 miles to the west or east could be the difference between a foot of snow and next to nothing in the cities in this region. Further inland and at higher elevations, all snow is always more likely, but for coastal storms, they have to toss moisture further inland as well, which is how the big cities can get a big snowfall if they're cold enough while places such as Pittsburgh may be colder but get far less.
Two main factors will affect whether NYC gets more snow: where the rain/snow line sets up and how far away the storm passes. Some models are indicating the maximum precip will be over the Virginia area with decreasing snowfall amounts as you go north, even if it happens to be an all-snow event. But it's really, really hard to forecast snowfall amounts on Tuesday evening for an event that is mainly a Friday PM/Saturday storm.
Living in PHL and seeing this many times, personally, I wouldn't do anything to reservations before Wednesday night or Thursday morning, and I would think AA may issue travel waivers in that rough timeframe assuming we're still trending towards a larger snow event. If the forecast models trend towards a big snow and are in general agreement, I would consider changing plans only at that point. Often the forecasts are decent, but sometimes they've been complete busts, and 3-4 days out they're more likely to be a bust than within 36 hours of the start.
Two main factors will affect whether NYC gets more snow: where the rain/snow line sets up and how far away the storm passes. Some models are indicating the maximum precip will be over the Virginia area with decreasing snowfall amounts as you go north, even if it happens to be an all-snow event. But it's really, really hard to forecast snowfall amounts on Tuesday evening for an event that is mainly a Friday PM/Saturday storm.
Living in PHL and seeing this many times, personally, I wouldn't do anything to reservations before Wednesday night or Thursday morning, and I would think AA may issue travel waivers in that rough timeframe assuming we're still trending towards a larger snow event. If the forecast models trend towards a big snow and are in general agreement, I would consider changing plans only at that point. Often the forecasts are decent, but sometimes they've been complete busts, and 3-4 days out they're more likely to be a bust than within 36 hours of the start.
Still too early for advisories.
#10
Join Date: Feb 2002
Posts: 3,897
I disagree. They know there is something coming. Whether it be 4 inches or 12 inches they know there will be disruptions. If people want to go today or tomorrow, what's the harm? Get them cleared from the phone lines and the airport now before the real mess starts and have them use inventory that is open now. I don't get the logic.
#11
Join Date: Jul 2010
Location: NYC
Programs: AA EXP
Posts: 156
It's not so much the snow I'm worried about (JFK can handle it) it's the wind.
Every forecast and model I've seen shows high winds in NYC on Saturday. Sustains of 25-30mph with gusts up to 40. Pretty sure that's enough to cancel my 8AM Saturday flight, and I'd love the chance to change it before all the Friday flights fill up.
Every forecast and model I've seen shows high winds in NYC on Saturday. Sustains of 25-30mph with gusts up to 40. Pretty sure that's enough to cancel my 8AM Saturday flight, and I'd love the chance to change it before all the Friday flights fill up.
#12
Join Date: Oct 2009
Location: Washington DC
Programs: AA Nothing, Marriott Gold
Posts: 581
I'm actually surprised after the models last night agreed that a fairly major storm will hit DC starting between 10am to 2pm that they didn't issue an advisory.
Looks like I'll be staying the weekend somewhere
Looks like I'll be staying the weekend somewhere
#13
Join Date: Sep 2010
Posts: 1,900
It's not so much the snow I'm worried about (JFK can handle it) it's the wind.
Every forecast and model I've seen shows high winds in NYC on Saturday. Sustains of 25-30mph with gusts up to 40. Pretty sure that's enough to cancel my 8AM Saturday flight, and I'd love the chance to change it before all the Friday flights fill up.
Every forecast and model I've seen shows high winds in NYC on Saturday. Sustains of 25-30mph with gusts up to 40. Pretty sure that's enough to cancel my 8AM Saturday flight, and I'd love the chance to change it before all the Friday flights fill up.
#14
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,658
It's not so much the snow I'm worried about (JFK can handle it) it's the wind.
Every forecast and model I've seen shows high winds in NYC on Saturday. Sustains of 25-30mph with gusts up to 40. Pretty sure that's enough to cancel my 8AM Saturday flight, and I'd love the chance to change it before all the Friday flights fill up.
Every forecast and model I've seen shows high winds in NYC on Saturday. Sustains of 25-30mph with gusts up to 40. Pretty sure that's enough to cancel my 8AM Saturday flight, and I'd love the chance to change it before all the Friday flights fill up.
Of course I'm scheduled to connect in Charlotte to get to NY, which is supposed to get ice Friday and then snow Saturday.
#15
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
A friend has a one way award ticket into IAD this weekend. If AA issues a weather advisory that includes IAD can she call in to cancel the trip and redeposit the miles without fee?